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EOS 7D Trouble – Official Word from Canon Japan

October 27th, 2009 Posted in Canon 7D


EMail Translation
This issue pertains to burst mode.

It is said that a part of an image, shot prior to the one after may appear as an afterimage (like it has been burned in) on the following shot. It is most unlikely that you will notice this effect in a normal jpeg but it is said that it may become apparent when you adjust the exposure, contrast, etc in post.

Google Translation: http://cweb.canon.jp/e-support/products/eos-d/eos7d-firmware.html

There should be word from Canon USA soon.

thanks Clark

Out of the office today
I won’t be around today, I’m off to have some fun with some mates. Some little band named Metallica has rolled into town and invited CR Guy to come see them(for a large fee).

I obliged.

cr

40 Responses to “EOS 7D Trouble – Official Word from Canon Japan”

  1. shotfun Says:

    sexy

    Reply


  2. DSLR addicts Says:

    so many problems with the EOS 7D?? what the frick?!?!?!

    Reply

    SMM Reply:

    What are the other “many problems” with 7D? Mine’s been working great without a hitch.

    Reply

    Michal Reply:

    What other problems are you aware of?

    Reply

    Tim Reply:

    Look up “vertical banding”. My new 7D has it. At ISO 100. Funny enough, higher ISOs seem to mask it with noise.

    Reply


  3. FL PHOTO Says:

    Makes me glad I’m buying a pre-owned 1DMkIII…oh wait, didn’t that have some weird issues too?! :)

    Reply

    Cunning Linguist Reply:

    It’s okay – you can say “used”.

    Reply


  4. JayP Says:

    This is why I don’t buy the bleeding edge anything. I work in tech. There will always be a wrinkle or 2 that was not anticipated.

    Reply

    kubelik Reply:

    +1 for late adopting

    Reply


  5. Fred Says:

    Strange, at Nikon, they like to call this kind of thing a “Feature”.

    Reply

    gwac Reply:

    multi exposure!

    Reply

    kubelik Reply:

    haha – that woke me up better than the coffee this morning did

    Reply

    Mark Reply:

    Oh sure, besides 9 stop AEB, that is one of the features, canon forgot to copy from Nikon camp. Probably they will show up in 7D Mark II or 8D, as a “first time in canon history” thingy..Lol

    Reply


  6. Jeremiah Klein Says:

    Bummer to hear but the 7d I purchased a few weeks ago is working like a charm. The new autofocus is stinking amazing.

    Reply


  7. KT Says:

    Meh. Since this service/issue notice is the first that I’m hearing of it, I’m guessing this hasn’t been a real problem for users at large (or this place would have been ringing with it).

    Reply

    John.B Reply:

    http://mvwphoto.files.wordpress.com/2009/10/img_19101.jpg

    Reply

    andrew Reply:

    is this an example of the issue? I can’t really see it.

    My 7D has a cluster of bright blue pixels in high ISO video mode. I have to call canon and see what to do about that.

    Reply


  8. Paulm Says:

    My 7D works awesomely. No problems at all.

    Reply

    fotoray Reply:

    I don’t see any problems with my 7D. Have shot several burst mode sessions of my dog running full speed. Any problems with results were more my trying to keep up with the dog, not a camera problem. Still, I may not have stressed the burst mode
    enough to reveal this problem in my 7D. Plan to watch for firmware update. I’m currently running 1.09 – which came with camera.

    Reply


  9. HB Says:

    Wait CR are you in London, Ontario? That is so awesome!!! That’s my hometown!

    Reply


  10. Maxence Says:

    Some little Band, Metallica, ahah ^^

    Lucky you, have a great time! hope to see some pictures ;)

    Reply


  11. roger767 Says:

    problems, again? Come on!

    Reply


  12. Simon Says:

    Strange how Canon refer to its problem as “phenomenon” while Nikon calls theirs “further enhancement”.

    Reply


  13. Ciprian Trofin Says:

    The problem is already acknowledged on Canon Australia website:

    http://www.canon.com.au/support/customer/default.asp?DXI=KnowledgeBase/Customer/KBArticleForm&File=KB01685&productID=eos7d_body

    I compiled a list with known 7D problems on Fred Miranda forum:
    http://www.fredmiranda.com/forum/topic/828760

    Reply


  14. max Says:


  15. Ciprian Trofin Says:


  16. Arsen Says:

    I have one of the very first batch of the 7D.. Never encountered this in multiple shoots of Horse racing, Ski Doo jumps or airplanes landing.. I also have not had a single issue with the 7D.. Owned both 20D,40D & 50D.. by far the best EOS line to date.. My good friend kept his 40D as a backup camera when he got the 7D.. but has not used it since the 7D. These kind of things to happen with all electronic toys.. MY HD Video Popcornhour C200 had many issues when it first came out.. but a couple of firmware fixes.. it works like a charm.. Glad to see that canon is going to address this issue.. I know the people who have this must be frustrated, but it will get fixed.

    Reply


  17. calbot Says:

    Making fun of Nikon to cover up Canon’s QC problems is logical and brilliant.

    That is all.

    Reply

    Fred Reply:

    Yes, I work for Canon and I’m posting a jab at Nikon to divert attention from our horrible QC problem. You got me. I secretly own a Nikon. Dude, grow a sense of humor.

    Reply


  18. njah Says:

    I think the ghost is because the pixels on sensor will not “cool down quickly enough” and sensor “remembers” the last shot. If i have right, then there is nothing to do with new firmware, it’s a sensor issue. Sensor with a memory – it is an 4-dimensional sensor :P

    Canon, thats why we wanted less megapixels from aps-c!

    Reply

    Fred Reply:

    I think you nailed it. Less megapixels from APS-C until you can get the EF-S lenses in “L” quality. Doesn’t do much good to have 100 megapixels if your lens is only good for 10. I’d prefer a 12mp sensor and be done with it. Just make the 12mp better and better, don’t fuss with the numbers game. Think G11.

    Reply


  19. Jeff Says:

    I bought my 7D on the 9th… I used it to shoot football that night, took my 1Dmk2 as “backup”… haven’t shot the 1Dm2 since and in fact have sold the 1Dmk2, it seemed archaic compared to the 7D… Love the 7D, no problems thus far… at least no problems that I didn’t have with the 1Dmk2… usual user error stuff… I’m shooting stuff with the 7D I couldn’t with the mk2… I shoot A LOT of bursts… Thankfully no issues here! Considering skipping the Mk4 and buying at least one more 7D if not two more…

    Reply


  20. paul Says:

    ENJOY the mighty Metallica! I actually got one of james hetfield’s picks when they came to milton keynes bowl in 1992!

    Reply


  21. Vinni Says:

    1.09 firmware is up !

    http://web.canon.jp/imaging/eosd/firm-e/eos7d/firmware.html

    What has been changed in Firmware Version 1.0.9?
    Firmware Version 1.0.9 includes the following fixes:

    1.Improves AF accuracy during Live View shooting.
    This firmware improves the AF accuracy of the AF mode, Live mode, and Face detection Live mode during Live View shooting.

    2.Corrects a phenomenon where in rare instances, movie images shot by the camera may exhibit abnormal colors.
    3.Corrects a phenomenon that at certain timings, the shutter cannot be released when the camera’s built-in flash or an external Speedlite is used for shooting.
    This firmware corrects a phenomenon that in rare instances, the shutter cannot be released after the AF assist beam fires when the camera’s built-in flash or an external Speedlite is used for shooting. Firmware Version 1.0.8 or later addresses this phenomenon.

    Reply


  22. P.Bruggemans Says:

    So you live in Toronto?
    Anyway, have a nice evening and keepup the good work.

    Greetz, Peter

    PS.
    You happen to know Michael Reichmann?

    Reply


  23. Charles Bronson Says:

    Burn.

    Reply


  24. Mucher Says:

    Is it possible to lower the CMOS sensor voltage to 0.425V, and double its frequency?

    Is it possible to double the sampling rate of the AF system and also lower its voltage?

    Reply


  25. Mucher Says:

    Is it possible to have better cooler standby mood for 7D?

    Reply


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  27. Ahmed Schemiz Says:

    Not entirely what I had been looking for nonetheless it was some good reading anyway, guess its a ok that I wasn’t capable of doing a search properly or I wouldn’t ended up here.

    Reply






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