Canon USA Repair Service Update

Canon USA Repair Service Update

Hurricane Sandy Update for Jamesburg, New Jersey Repair Facility
Thank you for being a valued Canon Professional Services member. Due to the impact of Hurricane Sandy, the Canon USA repair facility in Jamesburg, New Jersey is currently without power and is closed.

If you recently sent a product to the Jamesburg facility and wish to check on the repair status, please enter your Canon Repair Number and ZIP Code into the designated fields at the following Canon USA web site address: http://www.usa.canon.com/cusa/consumer?pageKeyCode=checkRepairStatus

Recovery operations are underway and we have been informed by the local utility servicing the Jamesburg facility that power should be restored by November 7. However, due to storm-related delays, normal operations and repair turnaround are not expected to resume until November 16. Until that time, please direct any new repair requests to one of the Canon Repair Facilities below:

1. Newport News, Virginia
Canon Factory Service Center
12022 Canon Blvd.
Newport News, VA 23606
(Mail-In Service Only)

2. Irvine, California
Canon Factory Service Center
15955 Alton Parkway
Irvine, CA 92618
(Mail-In and Walk-In Service)

When sending in your equipment for repair please ensure the box is marked as CPS Pro Rush Repair to expedite the request.

Assistance is also available to CPS members 24×7 via the CPS Member Hot Line at 1-877-CPS-8122 (1-877-277-8122).

We apologize for the inconvenience and appreciate your patience as we work to return to normal operations in New Jersey as soon as possible.

Thank you,
Canon Professional Services (CPS)
Canon U.S.A., Inc.

Contact Information for Inquiries
CPS Toll free; 1-877-CPS-8122
24 hours 7 days/per week

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