Canon Rebel T4i/650 Recall (Again)
By| August 14, 2012
From Canon USA
Thank you for using Canon products.
The front rubber grips of some units of the Canon EOS REBEL T4i Digital SLR camera (EOS 650D/EOS Kiss X6i overseas models) may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.
Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who may be inconvenienced.
The front rubber grips of some EOS REBEL T4i units produced in certain lots between May 31st through June 27th, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the white substance is zinc bis (N,N’-dimethyldithiocarbamate).
Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.
Some EOS Rebel T4i digital SLR cameras produced from May 31 through June 27, 2012 may be affected.
You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is “1” please follow the procedure below. If the sixth digit of the serial number is “2” or higher, your camera is not affected.
We have added new serial numbers to our system since this Product Advisory was first posted on July 13, 2012. Please enter the serial number of your camera on our website, following the directions below, to determine if your camera needs to be returned to Canon USA for repair. Because the website has been updated, even if you checked your serial number on our website prior to August 1st, please check it again.
Go here to see if you’re affected by this recall.