What is Gray Market?
Information on Parallel or “Gray Market” Products
Canon sells and supports Canon-brand consumer and professional products in the U.S. through Canon U.S.A., which distributes these products through its authorized dealers and distributors. Canon U.S.A. is the only authorized importer of these products in the U.S., and provides industry-leading customer service and support for them. Products distributed by Canon U.S.A. are “localized” to meet the needs of customers in the U.S. market and are engineered to comply with local safety regulations and governmental requirements. As such, these products come with different accessories, manuals, and warranties than the versions intended for sale in other global regions such as Asia. Any Canon-brand products which are imported and sold other than by this method are referred to as “parallel,” or “Gray Market,” products (collectively, “Gray Market Products”).
Hazards and Difficulties Associated with “Gray Market” Products
Customers in the U.S. may find that Gray Market Products do not meet their expectations because they were not intended by Canon for sale in the U.S. In some cases, sellers of Gray Market Products may attempt to localize the products themselves by adding, changing or removing certain accessories from the products, which may result in the following:
• including in product packaging illegal or counterfeit accessories, such as batteries, chargers, and ink tanks, which can cause injury and seriously damage your Canon product;
• An incorrect power cord or adapter which was not provided, or quality checked, by Canon;
• Incorrect software or illegal copies of software which may not function;
• Poor photocopies of the original manual;
• A fake Canon U.S. warranty, a warranty provided by a third party, or no warranty at all; and
• A device with a serial number which cannot be registered with Canon in the U.S.
Customers should also be aware that Gray Market Products may not be eligible for:
• Coverage under a U.S. warranty;
• U.S. promotions, including mail-in and instant rebates; and
• Technical support
If you are in doubt about a seller, or whether the products it sells are intended for the U.S., please http://usa.canon.com/authorizeddealers for a list of Canon U.S.A.’s Authorized Dealers. New and genuine Canon products intended for sale in the U.S. can only be purchased from Canon Authorized Dealers in the U.S. or from Canon U.S.A. directly.
To learn more about counterfeit products, please visit http://usa.canon.com/aboutcounterfeits to view important information.
Source: [CUSA] via [TH]
TOKYO, November 13, 2014—Canon Inc. announced today that the Company has been entrusted with the responsibility of processing the 30-meter-diameter multi-segment primary mirror to be incorporated in the Thirty Meter Telescope (TMT) currently under construction near the summit of Mauna Kea, Hawaii.
The creation of the TMT, a next-generation extremely large telescope, is being made possible through the cooperative efforts of Japan and four other countries. Construction of the telescope began in 2014 with completion scheduled for the early 2020s. Japan will handle the processing of approximately 30% of the 492 segments (574 when including replacement segments) that make up the TMT’s primary mirror. Of the processing being handled by the team from Japan, Canon is currently responsible for grinding 26 segments and has already begun work.
Conceptual image of the completed TMT
(courtesy of the National Astronomical Observatory of Japan)
The TMT’s primary mirror will comprise an array of 492 hexagonal segments, each of which measures 1.44 meters diagonally with a thickness of 45 millimeters. The segments will be closely arranged, separated by gaps measuring only 2.5 millimeters wide, to create the 30-meter-diameter primary mirror. The primary mirror’s construction requires the production of six each (seven when including replacement segments) of the 82 uniquely shaped segments used to create the mirror.
The Canon Experience Center in Costa Mesa, California and Canon Information Technology Services in Albuquerque, New Mexico Celebrate Grand Openings
MELVILLE, N.Y., November 7, 2014 – Canon U.S.A. Inc., a leader in digital imaging solutions, today announced the grand openings of two new Customer Service and Support Operation Centers – the Canon Experience Center in Costa Mesa, California and the Western expansion of Canon Information Technologies Services, Inc. (CITS), a customer call center in Albuquerque, New Mexico. The openings of these centers symbolize Canon’s commitment to providing customers with top-quality service, support and education from coast to coast.
London/Oslo, 4 November 2014 – Canon is proud to announce that it can include Walt Disney Studios Park among the prestigious users of its Cinema EOS system products. A series of videos for the new Ratatouille: L’Aventure Totalement Toquée de Rémy attraction have been shot in 4K, using the combination of five EOS C500s and EOS-1D C SLR cameras, as well as a wide range of Canon lenses, including over 20 EF L-series and EOS Cine lenses. The videos were shot by acclaimed French director, Sébastien Devaud, who was among those to pioneer the use of SLR cameras to shoot video.
On Display for the First Time in the U.S. will be the New Cinema EOS C100 Mark II Digital Video Camera, EOS 7D Mark II and PowerShot G7 X Digital Cameras along with the Latest in Lenses and Professional Printing Solutions
NEW YORK, October 23, 2014 – Canon U.S.A. Inc., a leader in digital imaging solutions, will demonstrate its latest digital camera optics and printer lineup, including the recently announced EOS C100 Mark II Digital Video Camera, at PhotoPlus Expo 2014 in the Jacob K. Javits Convention Center in New York City, October 30 – November 1, 2014 in Booth #121.
Visitors to the Canon booth will have the opportunity to see the new EOS C100 Mark II, the latest addition to the Company’s Cinema EOS line of professional Super 35mm digital cameras. Additionally, PhotoPlus Expo attendees can try, firsthand, the powerful new EOS 7D Mark II Digital SLR camera, the full line of Canon EOS and Cinema EOS cameras, EF and CN-E lenses, Canon’s professional and consumer camcorders, and the latest in PowerShot cameras including the new PowerShot G7 X. The Company will also be showing its gallery of PIXMA PRO and imagePROGRAF large format professional inkjet prints and will feature stunning images from Canon’s Explorers of Light, as well as live printing demonstrations throughout the show.
For the first time at PhotoPlus Expo, the Canon booth will feature images from the Austin, TX, and Seattle, WA, portions of the 2014 PIXMA PRO City Senses Tour. Attendees can experience this interactive image gallery that brings the printed image to life through the senses of touch, taste, smell and sound. The PIXMA PRO City Senses Tour began in 2013 and this year traveled to three new cities — Boston, MA, Austin, TX, and Seattle, WA, with celebrity hosts and photographers Donnie Wahlberg, Michael B. Jordan, and Joel McHale.
Canon will continue its Live Learning Stage educational series with a combination of lectures and live photo shoots featuring professional photographers, videographers and Canon Explorers of Light. Professionals such as Scott Kelby, Alex Buono, Peter Read Miller, Adam Jones and Michele Celentano will discuss and demonstrate their personal expertise and share their experience with audiences. The Live Learning Stage presentation series, which is open to all attendees, will take place throughout the duration of PhotoPlus Expo. Canon will also host demonstrations of portrait lighting using Canon’s Speedlite system, time lapse video shooting, 4K video for still-frame output to PIXMA PRO-100 and imagePROGRAF iPF6400 printers, and an EOS 7D Mark II demonstration.