This notice is to proactively inform our customers of the details of the phenomena described below along with Canon’s support actions. Because we value the trust our customers have placed in us, we are dedicated to continuously improving product quality and delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.
EOS-1D X Digital SLR Camera
EOS-1D C Cinema EOS Camera
In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the camera’s driving mechanism.
1. AF searches but does not lock in on the subject.
(Caused by minute particles produced by wear mentioned above.)
2. The image shown in the viewfinder is “blurry” or “not steady”.
(Occurs if wear progresses.)
Potentially Affected Products
1. EOS-1D X: If the sixth digit of the serial number is “1”, “2”, “3”, “4”, “5”, “6” or “7”, the phenomena described above may occur.
2. EOS-1D C: If the sixth digit of the serial number is “1”, the phenomena described above may occur.
NOTE: If the camera’s battery compartment contains one of the markings illustrated below, the camera is NOT affected by the
phenomena described above even if the sixth digit of the serial number is one of the numbers mentioned above.
Markings of UNAFFECTED cameras
An “A” mark
A black mark on the silver bracket
Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS-1D X and the EOS-1D C. By registering, we will be able to notify you via email when service updates are available.
Customer Support Operations
Canon U.S.A., Inc
25p 4K Recording
Canon has officially released feature upgrade for the EOS-1D C that will allow recording in 25p at 4K resolution. This upgrade is not available via download.
From Canon Europe
Canon has announced that a feature upgrade for the groundbreaking EOS-1D C DSLR, that includes the addition of support for 25p recording at the camera’s maximum 4K resolution, is now available from Canon’s authorised service facilities in Europe. See below for more details of the feature upgrade…
The new EOS-1D C feature upgrade makes a number of new features available in the camera:
- Provides support for 25.00p (fps) video recording frame rate (PAL settings) at the camera’s maximum 4K resolution.
- A function to disable the image size selection button has been added.
- Fixes a phenomenon in which a difference in exposure appears on every other shot when shooting continuously and the auto-lighting optimizer is turned on (on weak, standard or strong).
Furthermore, this upgrade provides a number of additional fixes for existing features:
- Fixes a phenomenon in which video recorded onto an external recorder sometimes becomes two-layered if it has been recorded through HDMI output.
- The video frame rate now displays two additional decimal places, e.g. 24p -> 23.98p (fps).
- Fixes a phenomenon in which the on-screen guidance cannot be fully displayed when setting the maximum limit value for the “Auto ISO Range” option.
- Corrects errors in the Portuguese language menu.
Please note: the new EOS-1D C feature upgrade is only available from Canon’s authorised service facilities in Europe – to find out more just click here.
Canon EOS-1D C at B&H Photo
25p/4K for the 1D C
We received a report today that issues have been found with the “final test” version of the new firmware for the EOS-1D C.
We’re told the issue is compatibility issues with HDMI external recorders. Some users have reported that there were corrupted frames when recording an uncompressed signal from EOS-1D C’s HDMI port.
No word how much of the delay their could possibly. Though the source did speculate late April or early May is a good possibility now.
EOS-1D C at B&H Photo
Abraham Joffe captures stills from 4K video with the EOS-1D C
A good article and video on the Canon Europe site about extracting still images from the 4K video produced by the Canon EOS-1D C.
Says Joffe about the possibiliies:
“This should excite photographers: their skills sets are about creating beautiful images that work, and I think motion photographs will take more photographic skill than video skill,” he reveals. “Video is about multiple shots that work together to tell a story; motion photos have sound and camera movement stripped away and you are coming down to one moment in one frame that happens to be moving. That is very exciting for me.”
Read the full article | Canon EOS-1D C at B&H Photo
The EOS-1D C broken down a bit more.
A reader sent in some information about the EOS-1D C.
1) A 25P firmware is coming next week.
2) Canon is aware that high iso, high motion doesn’t mix well with 4K aggressively compressed to MJPEG. So my little experience of doing 4K framegrab is mixed. Quality is amazing in natural daylight portrait, but is less interesting in action high iso scene. They are aware of that and the “limit is the card writting speed” at 100Mb/s.
Interestingly the buffer looks to be well over 380 Mb/s and almost 3Gb large. So basically, the camera could run small sequence with lower compression in 4K or even in 8K for 3 to 6 second on the buffer, and then move that to the card when done a little bit ala phantom.
They say they will “investigate in this direction”.
3) The twin Digic V in the 1Dc are slightly over clocked compared to the one in the 1Dx therefore this is why there is a need for better cooling.
4) The C500 with its slightly lower pixel density and higher pixel size, is for now the king of the hill when it comes to high iso and low light when filming in 4K.
Canon EOS-1D C at B&H Photo for $11,999
Is it different from the EOS-1D X?
We had a chance to peer inside the EOS-1D C (No photos allowed) to find out how much it differed from the EOS-1D X. The differences are minimal, the biggest change is the heat sink inside the camera to keep the sensor circuitry cool during 4K video operation.
The EOS-1D X has some traces of the EOS-1D C firmware code and the features are locked. We don’t know how much of the firmware is the same.
Third Party Firmware?
I was told by someone at Canon that they would “bring the might of its legal team” to anyone that attempts to modify at the software level, the features of an EOS-1 camera body. So I think the firmware community out there today will probably leave the EOS-1D X alone.
More to come on this topic I’m sure. I am hopeful that someone provides pictures of the inside of the EOS-1D C in direct comparison to the EOS-1D X.
Why does it cost so much more?
Production of the EOS-1D C is going to be a lot less than even the limited production EOS-1D X. Especially when you compare the numbers to the 5D Mark III or a Rebel. The software development will also add a lot of cost to the camera. How much bigger their margin is on the EOS-1D C over the EOS-1D X? I have no official word on that, but I’d love to hear about it.
Canon EOS-1D C at B&H Photo for $11,999