Archive for the ‘Canon Recalls’ Category

Canon LP-E6 Product Advisory

Affected Product
Canon LP-E6 Battery Pack when used with the Canon LC-E6 Charger
(Compatible with Canon EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D, EOS 60D, EOS 60Da)

Symptom
In rare cases, the orange lamp on the Canon Battery Charger LC-E6 will blink rapidly at regular intervals when the Canon Battery Pack LP-E6 is inserted. In such cases, charging the Canon Battery Pack LP-E6 in the Canon Battery Charger LC-E6 is not possible.

Battery Condition Charge Lamp
Color Indicator
Standby for charge Orange Blinks once per second
Communication error Blinks rapidly
0 – 49% Blinks once per second
50 – 74% Blinks twice per second
75% or higher Blinks three times per second
Fully charged Green Lights up

This symptom may occur when a Canon Battery Pack LP-E6 has been discharged due to being unused for a prolonged period of time, such as when it is first purchased.

If this occurs, please follow the procedure below.

Procedure

  1. Plug the Canon Battery Charger LC-E6, with the Canon Battery Pack LP-E6 inserted, into a power outlet.
  2. Wait for 20 seconds.If during this time the orange lamp blinks once per second, please continue to charge the battery until the green lamp lights up, which indicates a full charge. At this point, the battery is ready for normal use, and there is no need to follow the remaining steps.
    If during this time the orange lamp blinks rapidly, please move on to Step 3 of this procedure.
  3. If the orange lamp blinks rapidly, remove the Canon Battery Pack LP-E6 from the Canon Battery Charger LC-E6.
  4. Wait for 10 seconds.
  5. Reinsert the Canon Battery Pack LP-E6 into the Canon Battery Charger LC-E6.
  6. The Canon Battery Charger LC-E6’s orange lamp should begin to flash slowly (once per second) and charging will begin.Please note: If the orange lamp blinks rapidly again, please repeat steps 3-5 above. If, after a third attempt, the Canon Battery Pack LP-E6 does not charge, please contact the Canon Customer Support Center for assistance.
  7. Charge the Canon Battery Pack LP-E6 until the green lamp on the Canon Battery Charger LC-E6 illuminates, signifying that the Canon Battery Pack LP-E6 is fully charged.

Use of non-genuine Canon Battery Packs
The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.

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EF-S 18-200 f/3.5-5.6 IS Service Advisory

EF-S 18-200 f/3.5-5.6 IS Service Advisory

This is probably what I was being told when an 18-200 II was mentioned.

So for the 8 people that own this lens (Sorry Canon), you can get it fixed for free.

22 February 2011

To: Users of the EF-S 18-200mm f/3.5-5.6 IS interchangeable lens for Digital SLR Cameras

Thank you for using Canon products.

We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.

We offer our sincerest apologies to customers who have been inconvenienced by this phenomenon. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon
There are cases in which the zoom barrel gets stuck and stops moving during zoom operation.

Affected Product
Digital SLR camera interchangeable lens “EF-S 18-200mm f/3.5-5.6 IS” Serial Numbers 450xxxxxxx to 631xxxxxxx

User Support
The products with this phenomenon will be inspected and repaired free-of-charge. If you own one of the affected products, please contact our customer service hotline. We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue. Our free repair service will start on 22 February 2011.

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