Archive for the ‘Canon Service Advisory’ Category

Canon PowerShot SX50 IS Safety Notice

Canon PowerShot SX50 IS Safety Notice

The rubber of the viewfinder of some units of the Canon PowerShot SX50 HS compact digital camera may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.

We take great pride in the quality and performance of our products. We offer our sincerest apologies to any customers who may be inconvenienced.

Phenomenon
The rubber section of the viewfinder of some PowerShot SX50 HS digital compact cameras produced in certain lots from September 1 through November 15, 2013 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and internal analysis that the white substance is zinc bis (N,N’- dimethyldithiocarbamate).

Zinc bis is not used in the production of this product. The reason for the depositing of this material was the use of an improper rubber accelerator by the manufacturer of the rubber viewfinder. As a result the rubber section of the viewfinder may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’- dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.

Canon-PowerShot-SX50-HS-Digital-Camera-Viewfinder

Affected products
Only a small fraction of the PowerShot SX50 HS compact digital cameras – the ones containing the improper rubber accelerator – are affected by this phenomenon.

This phenomenon may occur in cameras of which the first and second digits from the left in the serial number are “69”, “70”, or “71” and the sixth digit of the serial number is “1”.
(Example serial numbers of cameras that may be affected: “69xxx1xxxxxx”, “70xxx1xxxxxx”, “71xxx1xxxxxx” (‘x’ can be any number))

Canon-PowerShot-SX50-HS-Digital-Camera-Safety-Recall-Serials

Caution on use
The amount of zinc bis (N,N’-dimethyldithiocarbamate) deposited on the affected units is minimal. However, depending on one’s health and physical condition, in rare cases it is possible for zinc bis to cause allergic reactions, such as a rash, when it comes in contact with the skin of sensitive persons. In addition, if the eyes make contact with the substance, symptoms such as red eyes may develop.

As a precautionary measure, thoroughly wash your hands and rinse your eyes with water if they have come into contact with the rubber part of a viewfinder that has turned white. If any medical symptoms develop, please consult your physician immediately.

Support
If the camera meets the serial number criteria listed above, the product will be inspected and repaired free of charge. If you own one of the affected cameras please contact our Customer Support Center.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Canon EOS 6D Service Advisory

Canon EOS 6D Service Advisory

From Canon USA:
Thank you for using Canon products.

Phenomenon
We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR Cameras from being played back on YouTube.

Affected Product
EOS 6D Digital SLR Camera

Support

  • While we continue to investigate this phenomenon, please follow the instructions outlined below to upload Canon EOS 6D movie files to YouTube. After our investigation is complete, we will make an update to this announcement.
  • Download the movie file(s) from the EOS 6D camera to your computer.
  • Start ImageBrowser EX, an application bundled with the EOS 6D.
  • After selecting the movie file(s) to be uploaded, select [Edit Movies] in the [Edit] tab from the menu bar of ImageBrowser EX.
  • “MovieEdit Task” will start. Save the movie using the [Save] menu on the screen.
  • Upload the saved movie to YouTube.

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Canon EOS Rebel T4i/650D Service Advisory

Canon EOS Rebel T4i/650D Service Advisory

Here we go again…
Thank you for using Canon products.

The front rubber grips of some units of the Canon EOS REBEL T4i Digital SLR camera (EOS 650D/EOS Kiss X6i overseas models) may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who may be inconvenienced.

Phenomenon
The front rubber grips of some EOS REBEL T4i units produced in certain lots during the sixteen-day period between May 31st through June 15th, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the substance zinc bis (N,N’-dimethyldithiocarbamate) is what causes the rubber surface to turn white.

Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.

Affected Product
Some EOS Rebel T4i digital SLR cameras produced from May 31 through June 15 may be affected.

You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is “1″ please follow the procedure below. If the sixth digit of the serial number is “2″ or higher, your camera is not affected.

Procedure:
1) Click on the link below to enter your serial number.

2) Enter the 12-digit serial number (reference the image below) from your camera then click the Submit button

3) One of the following messages will appear.

· “Your camera is NOT affected” ? No further action is required

· “Your camera is affected” ? Please see the Support section below

Click here to enter your serial number (hint: read this instruction before opening that page)

Caution on Use
The amount of zinc bis (N,N’-dimethyldithiocarbamate) detected during our testing was minimal. While Canon has not received any reports of injury or allergic reactions, depending on one’s health and physical condition, in rare cases when this substance comes into contact with skin, allergic skin reactions* may develop. In addition, if eyes are rubbed after contact with the substance, symptoms, such as red eyes, may develop.

As a precautionary measure, thoroughly wash your hands with water if they have come in contact with the rubber grips that have turned white. (If any medical symptoms develop, please consult your physician immediately.)

*Please note that the occurrence of allergic skin reactions depend on the target substance, length of contact with the target substance, one’s health and physical conditions, and sensitivity of one’s skin structure, and not everyone will be affected by allergic symptoms.

Support
Preparations are underway to provide free repair service for affected cameras by replacement of the rubber grips. Once this repair service is available (ETA of mid July 2012), we will post an update on our web site and also notify registered users via email. Please register your EOS Rebel T4i, so that we can inform you via email when the free repair service will commence.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations

Canon U.S.A., Inc.

 


1D Mark III Service Advisory Update

Back from Canon
I sent my 1D3 out to Canon Canada on March 3, 2009. It has been shipped back and I should have it today. If I notice a significant difference in the performance of the camera, I’ll let you all know. I feel my camera was already performing to spec.

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