The 60D Needs AF Microadjustment

[LukeS]

I think anyone who wants AF microadjust in the 60D should email Canon asking for it.  If they get enough request they may do something about it.  I would consider the camera if they added the feature, a few of my lens require it.  It is good to see the support rep had a sense of humor about it; canon has made changes in the past from customer complaints, the biggest being the addition of 24fps to the 5D II.

My email to them

Hi,
I just wanted to say I am very disappointed with the new 60D, I know I
will probably get a boiler template response with a "we are sorry..."
and no one will ever see this complaint but I hope someone who actually
makes decisions on future cameras sees what people think of this camera.
My biggest disappointment with this camera is the decision not to
include AF micro adjust feature.  I will not consider a upgrade to the 60D
without this feature.  I really hope canon adds this feature back with a
firmware upgrade or else you are really doing a disservice to your
customers.

Regards,
Luke

Their response, pretty amusing

Dear Luke:

Thank you for your inquiry.  We value you as a Canon customer and
appreciate the opportunity to assist you.

We are sorry..., no but seriously, this is a real person.  I am just
getting familiar with the specs on the EOS 60D myself.  Understand that
the camera hasn't actually released yet, and the specifications can
change before it actually arrives at retailers.  I totally understand
your disappointment but lets not kill our chickens before they hatch.
Canon's ear is open and they are listening.  I will forward your
comments along with others I have received concerning the EOS 60D.

Please let us know if we can be of any further assistance with any of
our Canon products.

Thank you for choosing Canon.

Sincerely,

Trevis
Technical Support Representative

[ELK]

I think anyone who wants AF microadjust in the 60D should email Canon asking for it.  If they get enough request they may do something about it.  I would consider the camera if they added the feature, a few of my lens require it.  It is good to see the support rep had a sense of humor about it; canon has made changes in the past from customer complain, the biggest being the addition of 24fps to the 5D II.

My email to them

Hi,
I just wanted to say I am very disappointed with the new 60D, I know I
will probably get a boiler template response with a "we are sorry..."
and no one will ever see this complaint but I hope someone who actually
makes decisions on future cameras sees what people think of this camera.
My biggest disappointment with this camera is the decision not to
include AF micro adjust feature.  I will not consider a upgrade to the 60D
without this feature.  I really hope canon adds this feature back with a
firmware upgrade or else you are really doing a disservice to your
customers.

Regards,
Luke

Their response, pretty amusing

Dear Luke:

Thank you for your inquiry.  We value you as a Canon customer and
appreciate the opportunity to assist you.

We are sorry..., no but seriously, this is a real person.  I am just
getting familiar with the specs on the EOS 60D myself.  Understand that
the camera hasn't actually released yet, and the specifications can
change before it actually arrives at retailers.  I totally understand
your disappointment but lets not kill our chickens before they hatch.
Canon's ear is open and they are listening.  I will forward your
comments along with others I have received concerning the EOS 60D.

Please let us know if we can be of any further assistance with any of
our Canon products.

Thank you for choosing Canon.

Sincerely,

Trevis
Technical Support Representative

I also emailed Canon regarding AF microadjustment issue - the response was very official:
"There is currently no information regarding whether the 60D will have AF
microadjustment.  The pre-production version does not, but we do not
know if the production model will.  The camera was just announced today,
so there is very limited information.  We will have more information in
a few weeks."

[chrome_dude]

I just sent my email...

Keep it going folks....

[MadButcher]

So Micro-adjust of AF is totally a software issue?

[LukeS]

So Micro-adjust of AF is totally a software issue?

Yup, it is a firmware thing, zero cost feature.  Shouldn't be to hard to add for Canon, they already have the code from the 7D, 50D, and a ton other cameras.

[Rocky]

So Micro-adjust of AF is totally a software issue?

Yup, it is a firmware thing, zero cost feature.  Shouldn't be to hard to add for Canon, they already have the code from the 7D, 50D, and a ton other cameras.

It should be a simple firmware upgrade. I have sent them a email earlier today to urge them to put the micro adjustment into 60D> I told them that if they put it on, I will buy the 60D immediately, even it is a plastic body.

[MintMark]

I sent them an email this morning. I said that it would give buyers more confidence when buying bodies and lenses if they knew adjusting the focus was possible. We'll see what they say...

[CameraAddict]

I think one thing will make them add microfocus adjustment to the firmware-- if the Nikon D7000 offers Microfocus adjustment.  Otherwise, it will take more than a few hundred letters to fashion a change.

They know what they did, and I'm sure they considered that it would peeve quite a few people.  But their goal in doing it was to force an upsale to the 7D.  If it instead forces an upsale to a D7000, see my paragraph 1.

[MintMark]

Here is the reply from Canon UK (although I think it came from Germany)

Thank you for contacting Canon Support.

In response to your query, we would advise you that we do not have any
information on whether there will be any changes in features for the EOS 60D,
however we are going to pass along your comments to the relevant department, as
they need this type of information when creating firmware upgrades, etc.

Thank you for your comments.

We trust to have informed you sufficiently.

Hopefully someone will get the message...

[pedro]

Thank you Luke. The 60D's condition at streetrelease date or even an announcement prior to it will proof if Canon means business.

[Richard]

After the 5d mk II firmware update, I think this is quite possible. There is already enough hate directed toward this camera based on its plastic, canon does not need an additional strike against it.

[garys]

Canon's math has to look like this:

Microadjustment omission value = (price premium of 7D over 60D) x (number of people who choose the 7D over the 60D strictly in order to get microadjustment

Microadjustment omission cost = (cost of warranty repair on lenses that could be corrected with microadjustment) x number of lenses sent in by people who bought the 60D without microadjustment

If the value of omitting microadjustment is greater than the cost, omit microadjustment.

I'm not saying that they SHOULD follow this formula, but looking at it, the majority of 60D owners probably will get it as their sole camera and won't notice the kind of tiny focus errors that microadjustment or warranty repairs would fix.  The warranty repair cost is thus pretty low.  Then again, plenty of us have out of warranty lenses and won't tolerate minor focus issues, so for us, buying a camera as a second body or backup, microadjustment is very important -- so the microadjustment omission value might well be higher than the cost.

If canon wants to be consumer friendly, they'll add microadjustment.  If they want to pad the bottom line, I'm guessing their choice will be to leave it out.

Just my two cents.  I really have no idea what process canon actually follows in making these decisions....

[spidouz]

Hi guys,

I'm new to post here (even thought I do read for a while now).

Which email address are you sending at your "suggestion/request/question"?
It's tough to find any address on website (or I might be too stupid to find it ).

Thanks in advance,
Phil

[Rocky]

Hi guys,

I'm new to post here (even thought I do read for a while now).

Which email address are you sending at your "suggestion/request/question"?
It's tough to find any address on website (or I might be too stupid to find it ).

Thanks in advance,
Phil

Go to www.powershot.com. On the bottom of the left side, there is "contact Us" click this tab and  follow the yellow brick road.

[Justin]

Wow! Sucks. I just sent Canon a letter in support of adding it via firmware. Can't believe this omission.