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Rumors => EOS Bodies => Topic started by: Cptn Rigo on October 22, 2012, 05:28:01 AM

Title: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 22, 2012, 05:28:01 AM
Hi everyone

Last friday I was doing a night photo session and by accident someone push my tripod with mi 5d mkIII on it  :'(, the height of the tripod was about 3-4 feets and the camera landed on concrete... that little mini heart attack... so I check it out...

On/Off... ok
Focus... ok
Shutter... ok

Everything was working ok, so I just take a deep breath, coursed myself and continue shooting, next day I went to the beach and carry the camera with me...

I Just downloaded the pics and noticed on a photo some "dust"... continue checking and all the pics have that same dark spots in the same places... tracking the pictures, these dots appreared just after the impact...

I already did the "clean sensor" several times and the spots are in the same place, shoot with another lenses... the same, even shoot with mirror lock, the dots are there...

Can anyone help me??

Did this happened to someone??

Title: Re: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 22, 2012, 05:29:12 AM
Crop 100%
Title: Re: 5D mkIII image "Dust" after impact
Post by: sandymandy on October 22, 2012, 06:14:34 AM
Did u clean the sensor urself too? Like flip ur the mirror and clean it manually... Or only use the inbuilt sensor cleaning?

I think u better send in ur camera and let that "somebody" who pushed ur tripod pay the bill (or his/her insurance).
Title: Re: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 22, 2012, 12:43:15 PM
I haven't cleaned the sensor manually, just used the inbuilt sensor cleaning

Title: Re: 5D mkIII image "Dust" after impact
Post by: pierceography on October 22, 2012, 01:10:32 PM
I wouldn't be surprised if you have some pieces of paint or plastic from the camera on the sensor.  The built in sensor cleaning is by no means a complete solution for dealing with dust.

I would recommend getting your sensor professionally cleaned.  It's not terribly expensive (around $80 USD where I live), and occasionally my favorite camera shop with do them for free with Canon/Nikon reps visit the store.

I would shy away from doing it yourself, since it's very easy to damage a camera sensor if you don't have the right tools.  Especially with a $3,500 piece of equipment... spending the ~$80 to have it done professionally is a no brainer IMHO.

If some particulates on your sensor is the worst damage that was done to your camera, consider yourself lucky!
Title: Re: 5D mkIII image "Dust" after impact
Post by: sandymandy on October 22, 2012, 01:37:36 PM
I would send the camera to Canon. I mean if these are really plastic particles or such they are broken off from somehwere in the camera body! Thats not good by any means....
Title: Re: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 22, 2012, 03:06:45 PM
Does anyone knows how much canon charges for cleaning the sensor?

Title: Re: 5D mkIII image "Dust" after impact
Post by: sandymandy on October 22, 2012, 03:14:28 PM
If u send ur camera to Canon they will tell u whats wrong with it and propose a price to you. Then u can accept it or refuse it if its too expensive :)
Title: Re: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 22, 2012, 04:06:22 PM
If u send ur camera to Canon they will tell u whats wrong with it and propose a price to you. Then u can accept it or refuse it if its too expensive :)

Thanks a lot!  :)
Title: Re: 5D mkIII image "Dust" after impact
Post by: bkorcel on October 22, 2012, 04:35:43 PM
You can call or emailCanon and they will give you a price for cleaning.  Any additional repair needed after sending it in they will contact you first with a repair estimate.

If u send ur camera to Canon they will tell u whats wrong with it and propose a price to you. Then u can accept it or refuse it if its too expensive :)

Thanks a lot!  :)
Title: Re: 5D mkIII image "Dust" after impact
Post by: Marsu42 on October 22, 2012, 04:40:39 PM
I Just downloaded the pics and noticed on a photo some "dust"... continue checking and all the pics have that same dark spots in the same places... tracking the pictures, these dots appreared just after the impact...

I already did the "clean sensor" several times and the spots are in the same place, shoot with another lenses... the same, even shoot with mirror lock, the dots are there...

Considering the size of the particles you don't even need a magnifying glass to have a look what it is - use "manual sensor cleaning" and have a look, esp. if you see where they come from. If it isn't obvious the point where the plastic was knocked off doesn't matter you can get a repair price from Canon, but since it's your fault be prepared for a shock - or use the guy's insurance that knocked down your camera.

If you want to do it yourself even a $10 rocket blower will help because the particles are so large (turn camera upside down & blow a couple of times). In either case having a rocket blower is useful because auto-cleaning never did do anything for me. For more cleaning look at this, I do it often w/o the butterfly part:

DSLR Sensor Cleaning (The LensRentals.com Method) (http://www.youtube.com/watch?v=iRW9AmDPqr0#ws)
Title: Re: 5D mkIII image "Dust" after impact
Post by: Mt Spokane Photography on October 22, 2012, 04:45:27 PM
It looks like some debris on the rear element of the lens.  Don't forget to check and clean it.  I'd send the lens and camera in for a full checkup in any event.
Title: Re: 5D mkIII image "Dust" after impact
Post by: extremeinstability on October 22, 2012, 05:10:38 PM
I would never send it in and pay anyone to clean a sensor.  It's really simple to just do it yourself and actually pretty hard to screw things up.  You're simply cleaning off a clear piece of plastic over the sensor.  The in-cam dust remover is a joke and if it does anything is more of a dust-mover-arounder.  Blower bottle works 90% of the time.  I just bought a thing from the grocery store for babies.  Snot sucker or something.  Then it's worth buying some sensor cleaning wads and the right solution.  Screw paying overpriced fees for someone else to do that.  Especially give if you use your gear much you'll be needing to do it frequently anyway. 
Title: Re: 5D mkIII image "Dust" after impact
Post by: extremeinstability on October 22, 2012, 05:18:26 PM
http://www.bhphotovideo.com/c/product/242758-REG/Photographic_Solutions_SS2BOX_Sensor_Swab_Type_2.html (http://www.bhphotovideo.com/c/product/242758-REG/Photographic_Solutions_SS2BOX_Sensor_Swab_Type_2.html)

For when the blower bottle doesn't get it out.  I often won't even put any solution on the swab.  Man the companies making those have to make some money lol.  A stick with a fabric on the end, $35. 
Title: Re: 5D mkIII image "Dust" after impact
Post by: Rat on October 22, 2012, 05:38:02 PM
I often won't even put any solution on the swab. 
Solution is not just some sort of soap, but also lubricant - your swab is more abrasive if you do not apply any. I'd strongly recommend you always use it.

I cleaned my Rebel sensor as a matter of course, but my 5D3... Let's just say I hope it won't need to be cleaned for some time ;)

GL @ TS - my Rebel fell on concrete once from about two feet high. I feel your shock ::)
Title: Re: 5D mkIII image "Dust" after impact
Post by: Mt Spokane Photography on October 22, 2012, 07:31:42 PM
The issue is the source of the bits.  they are not dust, something broke either in the lens or in the camera body.  Not all the parts may have went into the light path, some of them may be lurking ready to destroy the shutter and create a very expensive repair.
Do not use the camera or lens, have both checked out.
Title: Re: 5D mkIII image "Dust" after impact
Post by: Marsu42 on October 22, 2012, 07:36:24 PM
For when the blower bottle doesn't get it out.

I'd again point to the LensRentals method here, they state wet cleaning is a pain in the a** and can/should be replaced with a lens pen and a silicon stamp - works for me and you don't use up expensive fluid or swabs.

Do not use the camera or lens, have both checked out.

Well, imho he can still use the lens (it should be quite visible if something's splintered) but after some thought I have to agree with you here. The self-serving method was meant for the case when it's clear there is no danger of further collateral damage.
Title: Re: 5D mkIII image "Dust" after impact
Post by: rpt on October 22, 2012, 08:05:53 PM
The issue is the source of the bits.  they are not dust, something broke either in the lens or in the camera body.  Not all the parts may have went into the light path, some of them may be lurking ready to destroy the shutter and create a very expensive repair.
Do not use the camera or lens, have both checked out.
+1000
Entirely agree. Why take a chance.
Title: Re: 5D mkIII image "Dust" after impact
Post by: broseph on October 23, 2012, 06:33:09 PM
If you do it yourself use micro fiber, softest you can find. Cotton has a tun of fiber and can scratch stuff. I would also try and find canned air without an added bitterant. I have noticed, that will leave a film/cloud behind. Good luck
Title: Re: 5D mkIII image "Dust" after impact
Post by: Rat on October 23, 2012, 07:03:29 PM
I would also try and find canned air without an added bitterant. I have noticed, that will leave a film/cloud behind. Good luck
Canned air is not air. I wouldn't ever use it on your sensor, with or without bittering agent. Alternatively, an air compressor delivers much too much punch for your camera and, again, it will probably just move the dust around, rather than removing it. Better cleaning tips have been given above, esp. in the video.
Title: Re: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 24, 2012, 01:23:52 PM
I decided to not take chances... The camera is on the way to Canon Factory Service Center in Irvine,CA. Like 130 miles from home.

 :-\
Title: Re: 5D mkIII image "Dust" after impact
Post by: rpt on October 24, 2012, 01:31:15 PM
I decided to not take chances... The camera is on the way to Canon Factory Service Center in Irvine,CA. Like 130 miles from home.

 :-\
Smile! :)
A number of people have said that Canon service is good. I am sure you will be happy when it gets back...
Title: Re: 5D mkIII image "Dust" after impact
Post by: Marsu42 on October 24, 2012, 02:07:06 PM
I decided to not take chances...

Let us know what they said and how much the cost was - other people might experience the same problem.
Title: Re: 5D mkIII image "Dust" after impact
Post by: Rat on October 24, 2012, 03:05:47 PM
Smile! :)
+1 - your puppy will be as good as new shortly, I'd have done the same.
Title: Re: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 24, 2012, 03:41:32 PM
UPDATE:

The Puppy (5D mkIII) has arrived and received in Canon Factory Service Center in Irvine, Ca. "Repair Status: Submitted"

besides the dust, I pointed out that the grip was coming off near the shutter... It never happened in my 7D (2.5 years of heavy use)

Title: Re: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 24, 2012, 08:30:18 PM
Update:
Just received an email from Canon:

Canon USA Factory Service Repair Notification‏

Quote
We have received your equipment for evaluation and repair. Based on our initial examination, we will begin the necessary repairs at no charge to you. You
can expect the repairs to be completed and shipped back to you within approximately 7 business days* from the date shown above. There is no need to
respond to this notice.
Any damage due to liquid, sand, corrosion, battery leakage, or accidental damage is specifically excluded from warranty coverage. In the unlikely event that
any internal or external damage is found due to any of the above mentioned conditions, a revised estimate will be sent for your authorization.
The Canon U.S.A., Inc. Repair Facility may repair your equipment or exchange it for refurbished equipment of the same model, or for new or refurbished
equipment of an equivalent model to your equipment, with the same or additional features. Recovered, manufactured, repaired and/or recycled parts may be
used in connection with such repair.
Thank you for giving us the opportunity to serve you!"

Description of Problem/Symptoms
We have received your equipment for evaluation and repair. Based on our initial examination, we will begin the necessary repairs at no charge to you. You
can expect the repairs to be completed and shipped back to you within approximately 7 business days* from the date shown above. There is no need to
respond to this notice.
Any damage due to liquid, sand, corrosion, battery leakage, or accidental damage is specifically excluded from warranty coverage. In the unlikely event that
any internal or external damage is found due to any of the above mentioned conditions, a revised estimate will be sent for your authorization.
The Canon U.S.A., Inc. Repair Facility may repair your equipment or exchange it for refurbished equipment of the same model, or for new or refurbished
equipment of an equivalent model to your equipment, with the same or additional features. Recovered, manufactured, repaired and/or recycled parts may be
used in connection with such repair.
Thank you for giving us the opportunity to serve you!

Black spots in images, rubber grip near shutter release switch is peeling. check all functions and repair to good working order. No response needed.

all seems good until now  :)
Title: Re: 5D mkIII image "Dust" after impact
Post by: Mt Spokane Photography on October 24, 2012, 10:09:32 PM
UPDATE:

The Puppy (5D mkIII) has arrived and received in Canon Factory Service Center in Irvine, Ca. "Repair Status: Submitted"

besides the dust, I pointed out that the grip was coming off near the shutter... It never happened in my 7D (2.5 years of heavy use)
I hope you also sent the lens.  Its very easy to decenter the elements in a lens, a common issue.  Probably a fairly good chance that it happened.  You should check once you get the body back.
Title: Re: 5D mkIII image "Dust" after impact
Post by: Cptn Rigo on October 25, 2012, 01:22:27 PM
I hope you also sent the lens.  Its very easy to decenter the elements in a lens, a common issue.  Probably a fairly good chance that it happened.  You should check once you get the body back.

I haven't, Did some quick test and the lest is fine, however when the camera arrives will test it again.

UPDATE:
Repair status: Repair in progress