canon rumors FORUM

Canon Rumors General => Regional Boards => Canada => Topic started by: DomD on July 25, 2011, 04:02:09 PM

Title: Adorama shipping to Canada
Post by: DomD on July 25, 2011, 04:02:09 PM
Has anyone here ordered from Adorama?  What was your experience like?

There reason I want to know is this (http://www.canonrumors.com/forum/index.php/topic,1369.0.html).
Title: Re: Adorama shipping to Canada
Post by: Mt Spokane Photography on July 25, 2011, 05:06:32 PM
Adorama is one of the top stores, along with B&H.  However, compare prices with Canadian stores, for lenses, at least, they are competitive.
Title: Re: Adorama shipping to Canada
Post by: Helen Oster on July 26, 2011, 03:40:22 AM
Has anyone here ordered from Adorama?  What was your experience like?



If there is anything I can help you with, please don't hesitate to email me directly Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador
Title: Re: Adorama shipping to Canada
Post by: Mt Spokane Photography on July 26, 2011, 12:15:29 PM
Has anyone here ordered from Adorama?  What was your experience like?



If there is anything I can help you with, please don't hesitate to email me directly Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Helen is one of the reasons I buy from Adorama, she is there to help.  I've never had to ask her for help though, all my many orders have been perfect.  I just ordered compact flash cards last night, and when the 5D MK III is available, I'll be ordering from Adorama on day 1, just as I did with my MK II.
Title: Re: Adorama shipping to Canada
Post by: neuroanatomist on July 26, 2011, 01:04:04 PM
I routinely order from B&H and Adorama.  Customer service has been excellent with both of them.  The only downside when I order from Adorama is their free shipping option.  Adorama uses a trans-shipper (StreamLite) who uses USPS for the end-point delivery - it's reliable, but someone could carry the package from New York to Boston on a bicycle and it would get here faster.  B&H's free option is UPS 3-day, which in reality is overnight to Boston.
Title: Re: Adorama shipping to Canada
Post by: DomD on July 30, 2011, 06:41:53 AM
I must say my experience with Adorama has been excellent.

On Tuesday monring, July 26, I ordered a 60D body, Hoya ND-400x 77mm filter, and a SanDisk 16 GB SDHC card.  By that evening I recieved an email stating that the order had been shipped.  I thought I would get it sometime the next week.  It was at my door Thursday morning, July 28!!!
Title: Re: Adorama shipping to Canada
Post by: Helen Oster on July 31, 2011, 02:22:54 AM


Helen is one of the reasons I buy from Adorama, she is there to help.  I've never had to ask her for help though, all my many orders have been perfect. 

That is very kind of you to say so, thank you so much.

I routinely order from B&H and Adorama.  Customer service has been excellent with both of them.  The only downside when I order from Adorama is their free shipping option.  Adorama uses a trans-shipper (StreamLite) who uses USPS for the end-point delivery.

I'm pleased to advise you that we stopped using Streamlite for delivery several weeks ago!!


I must say my experience with Adorama has been excellent.

On Tuesday monring, July 26, I ordered a 60D body, Hoya ND-400x 77mm filter, and a SanDisk 16 GB SDHC card.  By that evening I recieved an email stating that the order had been shipped.  I thought I would get it sometime the next week.  It was at my door Thursday morning, July 28!!!

Really good to hear - we appreciate you taking the time to feed back your experiences with Adorama.
Title: Re: Adorama shipping to Canada
Post by: henryp on August 01, 2011, 10:26:09 AM
Mt Spokane Photography and neuroanatomist - Thanks for your kind words. Very gratifying.

Henry Posner (henryp@bhphoto.com)
B&H Photo-Video (http://www.bhphotovideo.com/)
Title: Re: Adorama shipping to Canada
Post by: Mt Spokane Photography on August 01, 2011, 12:45:30 PM
Glad to hear from you Henry. 

My very first mail order purchase of AV equipment was from B&H was back in the 1980's, the days of Magazine advertising.

I still have my Panasonic AG series VCR's that were delivered quickly and in perfect condition from B&H.  I've been a B&H customer every since, buying often from B&H or Adorama depending on availability of the product.
Title: Re: Adorama shipping to Canada
Post by: ions on August 04, 2011, 01:10:56 AM
I will not order from Adorama again until they ditch UPS as their courier to Canada. I'd recount all the ways that UPS has pissed me off, both in my one Adorama order (not again until they ditch UPS), and other times I haven't paid attention to what service is being used, but I wish to avoid an aneurysm this evening. UPS? Not buying. They're absolutely horrible in every conceivable way and even manage to suck in some inconceivable ways.
Title: Re: Adorama shipping to Canada
Post by: Mt Spokane Photography on August 04, 2011, 01:09:55 PM
I will not order from Adorama again until they ditch UPS as their courier to Canada. I'd recount all the ways that UPS has pissed me off, both in my one Adorama order (not again until they ditch UPS), and other times I haven't paid attention to what service is being used, but I wish to avoid an aneurysm this evening. UPS? Not buying. They're absolutely horrible in every conceivable way and even manage to suck in some inconceivable ways.

I use UPS to ship and receive.  I run a small business, and 10's of thousands of deliveries to the US and Canada with no problems. They are great.

I'm not saying that some people do not have problems, but I suspect its more related to a specific driver or manager in UPS that covers your area.

It would be good if alternatives were offered, but typically, only one shipper is offered because a business gets low rates as a incentive for being a sole source.

I doubt if there is a delivery service that someone has not had issues with, and as a result dislikes. 
Title: Re: Adorama shipping to Canada
Post by: ions on August 05, 2011, 11:32:18 AM
I sat in the distribution centre in North York Toronto for 2 hours waiting for what the UPS person on the phone told me was there and waiting in the office. The people at the distribution centre told me it was on the truck. I was not the only one in this predicament. Several people came in and were severely disappointed. Unfortunately this was not my only poor experience with UPS but I guarantee it will be my last.

A quick Google search of "UPS Sucks" brings up many many valid results. USPS is a better alternative to UPS. UPS is the worst regardless of issues with other delivery services.
Title: Re: Adorama shipping to Canada
Post by: neuroanatomist on August 05, 2011, 12:06:55 PM
USPS is a better alternative to UPS.

Ah, yes.  I just love the detailed and accurate tracking information provided by USPS, especially when their website tells me Delivered one day, a day on which the item is not in my hands, only to change to Delivery Failed the next day.

Then, there's the cost - as mentioned above, vendors have preferred arrangements with shippers and tiered pricing accordingly.  For me, 1-2 day USPS shipping from B&H costs nearly 7 times as much compared to UPS Ground, and UPS Ground to me is next day delivery.
Title: Re: Adorama shipping to Canada
Post by: Mt Spokane Photography on August 05, 2011, 07:07:15 PM
I only ship by UPS to Canada when the customer requests it.  Usually, a customer with a business that has a contract with UPS wants UPS.

I no longer ship to Canada by USPS at all.  I can track it to the border, usually takes 1 day.  Then, Canada Post and Canadian customs take so long to deliver mail that I get hate letters blaming me that it takes a month or more when it should take 4 or 5 days.

In the USA, USPS is good for packages up to about 10 lbs, or for heavy items that fit in a flat rate box.  For large items, UPS is best, and for overnight must get there tomorrow, Fedex is best.

However, I get equal numbers of don't ship UPS or don't ship USPS, so I do not see that one is worse than the other, the rate of loss is so low that I see maybe 1 in 5,000 lost, and most of the losses were by Canada Post.
Title: Re: Adorama shipping to Canada
Post by: DeepShadows on August 28, 2011, 07:46:21 PM
You are all forgetting the scam UPS runs on the end user (which I've been told directly from two different UPS employees) "Brokerage fee" which does not exist when using usps. I have been charged over $200 3 months after receiving a product and $187 a week after receiving my monitor worth $400 from the states. I have not had ONE good result using UPS in over 25 times. USPS is cheap, fast for me, and have never lost or damaged a package. I will not be ordering from Adorama until UPS scamsville is no longer an option (fedex blows too). B&H got it sooooo right with the purolator service, they have my business because of it.
Title: Re: Adorama shipping to Canada
Post by: ontarian on August 28, 2011, 08:47:25 PM
I'm impressed with Adorama for replying to a forum post but I agree with many Canadians here that UPS sucks.  USPS or purolator is the way to go to bypass the brokerage fee troubles.  I've personally never had an issue with USPS shipping to Canada.
Title: Re: Adorama shipping to Canada
Post by: Mt Spokane Photography on August 28, 2011, 10:34:48 PM
You are all forgetting the scam UPS runs on the end user (which I've been told directly from two different UPS employees) "Brokerage fee" which does not exist when using usps. I have been charged over $200 3 months after receiving a product and $187 a week after receiving my monitor worth $400 from the states. I have not had ONE good result using UPS in over 25 times. USPS is cheap, fast for me, and have never lost or damaged a package. I will not be ordering from Adorama until UPS scamsville is no longer an option (fedex blows too). B&H got it sooooo right with the purolator service, they have my business because of it.

When you ship using the low cost standard shipping, they add a brokerage fee based on value (none for low cost items).  When you use premium shipping, its included in the cost of the shipping.  They also collect your taxes as required by the Canadian government.  You really can't blame Canadian taxes on UPS.
Title: Re: Adorama shipping to Canada
Post by: Helen Oster on August 30, 2011, 04:36:31 PM

I will not order from Adorama again until they ditch UPS as their courier to Canada.

..........I will not be ordering from Adorama until UPS scamsville is no longer an option

USPS or purolator is the way to go to bypass the brokerage fee troubles.

Provided your order is below the insurance, weight and dimension threshold you can currently have your order shipped USPS - you only need drop me an email: Helen@adorama.com

Going forward, within the next 3 weks or so Adorama will be introducing the new shipping option which will be available to our Canadian customers.

Title: Re: Adorama shipping to Canada
Post by: eosguy444 on August 31, 2011, 06:14:32 AM
whenever I order ANYTHING from the U.S. I always specify USPS and NOT UPS-I wont let them leave the parcel at the door or wherever if Im not home-CanPost will leave me a card to say come and pick it up-and its realitively close to get-brokerage fee is $5 I think thats it-and the taxes too-but not the outrageous fees UPS attaches to anything over 20 bucks
Title: Re: Adorama shipping to Canada
Post by: DeepShadows on September 19, 2011, 10:26:34 AM
You are all forgetting the scam UPS runs on the end user (which I've been told directly from two different UPS employees) "Brokerage fee" which does not exist when using usps. I have been charged over $200 3 months after receiving a product and $187 a week after receiving my monitor worth $400 from the states. I have not had ONE good result using UPS in over 25 times. USPS is cheap, fast for me, and have never lost or damaged a package. I will not be ordering from Adorama until UPS scamsville is no longer an option (fedex blows too). B&H got it sooooo right with the purolator service, they have my business because of it.

When you ship using the low cost standard shipping, they add a brokerage fee based on value (none for low cost items).  When you use premium shipping, its included in the cost of the shipping.  They also collect your taxes as required by the Canadian government.  You really can't blame Canadian taxes on UPS.

One of those shipments that gave me problems was from B&H using UPS Worldwide Saver. I was told that brokerage was included.... WRONG, I got charged $65 dollars ONTOP of the shipping charge of $35 when I went to pick up my 32GB Lexar 600x CF card. After that, I said no more. Purolator on most packages shipping is 9 or 10 dollars, add in the taxes and it comes up to around 30 or 35. That's it. No more fees for me. That's the way it should be.
Title: Re: Adorama shipping to Canada
Post by: rumorzmonger on September 20, 2011, 11:18:57 AM
Purolator always charges brokerage fees, and often often charges duty (even on on duty-free items)... and I have lots of B&H invoices to prove it.   B&H will usually refund the duty if you contact them to inform them of the mistake, but you're stuck paying the brokerage fees.

There is no brokerage fees with UPS expedited or express services - only with ground services.  Sometimes they charge duty (usually due to an error on the part of the retailer in filling out the customs paperwork) but I just deduct the incorrect charges from my UPS invoice when I pay it, and seldom have a problem.
Title: Re: Adorama shipping to Canada
Post by: ions on February 22, 2012, 04:28:09 PM
The current B&H system is great apparently. I've yet to try it firsthand but I know a few people that have used it for shipping to Canada. When going through checkout you input the obvious stuff regarding your address and choose a shipping method you want. One of the options is to let B&H handle taxes/brokerage and that's the amount you pay to the penny. Or so I've been told by people who have used it. YMMV, hopefully mine doesn't when I order a 70-200 MK II later this Spring.
Title: Re: Adorama shipping to Canada
Post by: bigblue1ca on February 22, 2012, 06:06:15 PM
This is an old thread, not sure why it was bumped.  But, since I'm here reading, I can tell you I've looked at Adorama and while they look like a good company, I won't buy from them because their only shipping options to Canada are UPS and Fed Ex Air.  Both UPS and Fed Ex air shipping fees to ship to Canada are steep, not taking into account the brokerage fees they change on the delivery end are ridiculous.

Whereas B&H uses Purolator to ship to Canada and all taxes, brokerage fees, duty is paid directly to B&H at the time of purchase at very reasonable rates.  Order what you want, pay online, and they're delivered, nothing else is required.  A caveat is that the items are shipped by ground, but I still get them within 4-5 business days (I'm 1700 miles from NYC), which works for me.
Title: Re: Adorama shipping to Canada
Post by: Helen Oster on March 05, 2012, 06:40:23 AM
This is an old thread, not sure why it was bumped.  But, since I'm here reading, I can tell you I've looked at Adorama and while they look like a good company, I won't buy from them because their only shipping options to Canada are UPS and Fed Ex Air. 

Adorama also ships USPS to Canada.

You are most welcome to email me directly for details: Helen@adorama.com
Helen Oster
Adorama Camera Customer Service Ambassador
Title: Re: Adorama shipping to Canada
Post by: Jamesy on March 05, 2012, 07:48:50 AM
Going forward, within the next 3 weks or so Adorama will be introducing the new shipping option which will be available to our Canadian customers.

Hi Helen,
I hope it resembles an 'All in to the door' option similar to what B+H introduced last year - then there will truly be an option to Canada from the USA. The Purolator all in 'The price is the price' option is awesome and win you a lot of Canadian business I am sure.

I must echo the other comments about UPS to Canada - you never know that the final price will be and the degree of variability on the cost can be outrageous.
Title: Re: Adorama shipping to Canada
Post by: photophreek on March 05, 2012, 08:12:11 AM
The only reason why I don't buy anything from Adorama is the shipping options.  While USPS is cheaper than UPS/Fedex, the B&H/Purolator system is the best.  With shipping via US Postal Service (USPS), there is a delay at Canada Customs and HST/GST is collected at the purchasers door on delivery by Canada Post. 

For Adorama to compete with B&H for Canadian online orders, Adorama needs to collect the taxes/duty and make the brokerage fees reasonable at time of purchase.  It is not just the cheaper shipping costs that make the transaction bearable, it's that B&H is collecting and remitting the duties and applicable taxes on behalf of Purolator. 

I placed an order with B&H on a Sunday night and the order was in my hands on Thursday morning and nothing was collected at the door by Purolator.  The shipping cost of the order was $9.26.  Applicable handing and brokerage was $2.00 with any duty and GST/HST extra. 

Hope the new Adorama system can match B&H.  I really don't think Adorama has any idea the Canadian online business sales that they are foregoing to B&H.  My guess is that this number is quite substantial. 
Title: Re: Adorama shipping to Canada
Post by: bigblue1ca on March 05, 2012, 01:27:51 PM
Adorama also ships USPS to Canada.

You are most welcome to email me directly for details: Helen@adorama.com
Helen Oster
Adorama Camera Customer Service Ambassador

Hi Helen, I just checked on your website under shipping option information http://www.adorama.com/catlite.tpl?op=shipinfo (http://www.adorama.com/catlite.tpl?op=shipinfo) and I don't find any mention of the USPS option?

However, even if Adorama does offer the USPS option, I concur with the following:

The only reason why I don't buy anything from Adorama is the shipping options.  While USPS is cheaper than UPS/Fedex, the B&H/Purolator system is the best.  With shipping via US Postal Service (USPS), there is a delay at Canada Customs and HST/GST is collected at the purchasers door on delivery by Canada Post. 

For Adorama to compete with B&H for Canadian online orders, Adorama needs to collect the taxes/duty and make the brokerage fees reasonable at time of purchase.  It is not just the cheaper shipping costs that make the transaction bearable, it's that B&H is collecting and remitting the duties and applicable taxes on behalf of Purolator. 

I placed an order with B&H on a Sunday night and the order was in my hands on Thursday morning and nothing was collected at the door by Purolator.  The shipping cost of the order was $9.26.  Applicable handing and brokerage was $2.00 with any duty and GST/HST extra. 

Hope the new Adorama system can match B&H.  I really don't think Adorama has any idea the Canadian online business sales that they are foregoing to B&H.  My guess is that this number is quite substantial.
Title: Re: Adorama shipping to Canada
Post by: MrDill on April 13, 2012, 01:01:10 AM
I was just about to place a order with Adorama being that B&H is closed for holidays and thought I had better see how there shipping is to Canada. I googled "shipping to canada from adorama or b&h" and came up with this Posting on canonrumors, and am glad I did. I have also been soaked by UPS, being charged more for brokerage fees that the product was worth. Fedex wasn't any better either.

I guess I will just have to wait until the boys at B&H get back from holidays. :p
Title: Re: Adorama shipping to Canada
Post by: Jamesy on April 13, 2012, 05:48:05 AM
I was just about to place a order with Adorama being that B&H is closed for holidays and thought I had better see how there shipping is to Canada. I googled "shipping to canada from adorama or b&h" and came up with this Posting on canonrumors, and am glad I did. I have also been soaked by UPS, being charged more for brokerage fees that the product was worth. Fedex wasn't any better either.

I guess I will just have to wait until the boys at B&H get back from holidays. :p
Keep in mind that Helen from Adorama mentioned earlier here that they are making changes to the shipping policy to Canada, perhaps another 'all in' option like B+H is in the works.
Title: Re: Adorama shipping to Canada
Post by: noisejammer on April 13, 2012, 08:15:49 AM
I swopped a few emails with Helen in August... the "new system" was going to be implemented within weeks. Well, I looked a few weeks later and there was nothing new. I looked a few months later and there was still nothing new. It seems the idea was abandoned (or maybe B&H has Purolator sewn up in an exclusive deal or maybe Adorama figures Canadian business isn't worth the hassle.)

Having used it several times, B&H prepaid Purolator option costs $8.15 including brokerage and delivers to Toronto in less than two days... I can't even get the same service from a Canadian supplier. Sure, you're going to pay HST on whatever you buy... we live with it - call it the price of living in a solvent country.

I'd really like to have the option to order from Adorama... but there's no way in Hades I'm springing an extra $65 to pay UPS for kicking my package off the truck. Nor will I wait the extra two weeks that USPS delivery implies.
Title: Re: Adorama shipping to Canada
Post by: Jamesy on April 13, 2012, 08:43:00 AM
Noisejammer - I agree with you. I ordered from B+H to Toronto a few weeks back and the item was here in 24 hours - remarkable. I don't order from the states unless it is from B+H as it is usually a lottery as to what it will cost you to the door. My only recent exception is my RRS L-bracket for my 5D3.
Title: Re: Adorama shipping to Canada
Post by: JR on April 13, 2012, 09:40:33 AM
Noisejammer - I agree with you. I ordered from B+H to Toronto a few weeks back and the item was here in 24 hours - remarkable. I don't order from the states unless it is from B+H as it is usually a lottery as to what it will cost you to the door. My only recent exception is my RRS L-bracket for my 5D3.

I had the same positive shipping experience with bh and i live in montreal.  I think adorama should offer the same thing ... Wuld be easier for canadian buyers...
Title: Re: Adorama shipping to Canada
Post by: Helen Oster on April 15, 2012, 05:22:02 AM
[.....I think adorama should offer the same thing ... Wuld be easier for canadian buyers...


We agree, and have been in discussions to offer the same service for a more economical shipping service to Canada. However, Purolator have so far been unsuccessful in getting their shipping algorithm to 'fit' with our website.
Title: Re: Adorama shipping to Canada
Post by: Jamesy on April 15, 2012, 08:27:18 AM
[.....I think adorama should offer the same thing ... Wuld be easier for canadian buyers...


We agree, and have been in discussions to offer the same service for a more economical shipping service to Canada. However, Purolator have so far been unsuccessful in getting their shipping algorithm to 'fit' with our website.
Helen, that would be great news for all involved if you could swing this, win/win/win for Adorama, Purolator and Canadians.
Title: Re: Adorama shipping to Canada
Post by: ions on May 29, 2012, 10:13:59 AM
[.....I think adorama should offer the same thing ... Wuld be easier for canadian buyers...


We agree, and have been in discussions to offer the same service for a more economical shipping service to Canada. However, Purolator have so far been unsuccessful in getting their shipping algorithm to 'fit' with our website.
Helen, that would be great news for all involved if you could swing this, win/win/win for Adorama, Purolator and Canadians.

Agreed.
Title: Re: Adorama shipping to Canada
Post by: ablearcher on May 29, 2012, 11:47:18 AM
Adorama and B&H are the two primary US online stores i shop at for a few years now. And I have to agree with others that Adorama's options with shipment to Canada are not as good as at B&H. I have no trouble with UPS - they deliver daily to my office. However, price wise it just does not make sense for me to order smaller items with such a costly delivery. Last week I was cross-shopping between B&H and Adorama. Price for the item was the same but Adorama's delivery totally killed it for me, so my order went to B&H. Purolator's costs are great and delivery time is acceptable (takes 5-7 days to get the goods in Alberta).

Otherwise Adorama provides great service and a huge variety of goods at competitive prices. Whenever delivery costs are not an issue, Adorama delivers faster than B&H (I order today and i have my delivery in tomorrow.) It would be great to have Purolator as an option for Adorama purchases.