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Gear Talk => Technical Support => Topic started by: IWLP on January 20, 2012, 04:06:17 PM

Title: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: IWLP on January 20, 2012, 04:06:17 PM
My 70-200 f/2.8 IS USM II is making loud (relatively) noises when the IS kicks on and off. Sometimes, it's the same loudness, and other times it makes a really good ratcheting sound. Otherwise, the lens (and IS) operates just fine.

A small mp3 of the sound (it's several cycles of me hitting the shutter release halfway, then releasing): http://dl.dropbox.com/u/35535541/70-200mmISUSM2.mp3

I'm assuming this is abnormal, since it's a louder IS on/off sound than any other IS lens I've heard, but I have no other 70-200mm lens to compare it to. I'm wanting to make sure Canon doesn't think I'm being too picky if I send it in for warranty repair.

And any pointers if/when I send it to Canon?

Thanks for your time!
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: lunar on January 20, 2012, 06:10:20 PM
i didn't check your sound file, but:

is your lens new? the motor and the lubricants might need to break in, possibly just friction sound (if smooth) during rotation?

however if you hear any mechanical sound: clicks, scratches, it shouldn't happen, i would check it out.
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: neuroanatomist on January 20, 2012, 07:21:17 PM
The IS on my 70-200mm f/2.8L IS II is among the louder of my lenses in terms of start-stop sounds. Much louder that my 17-55/2.8 or 24-105/4, similar to my 100-400L.  During operation, it's pretty quiet - similar to the 24-105 and 17-55, a little quieter than the 100-400.  I had a 300/4L for a while - that lens makes an actual 'cluck' at start/stop, and operation is a low growl.

Can't really judge volume on the recording you posted, but qualitatively it sounds similar to mine.

However, mine is always the same. I'd be concerned if yours is louder or more 'rachety' sometimes. 
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: ramonjsantiago on January 20, 2012, 07:37:47 PM
Mine is quite silent. And I love the IQ on this lens. It is jewel, truly worthy of an L designation. On the other hand, it would be a real improvement if it weighed half as much.
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: lukaszb on January 20, 2012, 08:19:02 PM
After listening to the recording I think there might be something wrong with the lens.  You may want to send it back to Canon.  I have the same lens and it is very quiet.
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: UpbeatCynic on January 20, 2012, 09:11:16 PM
I own the lens and it sounds identical to yours.  Sometimes it runs silently, other times it'll "chirp" as the IS kicks in.  I did some research and found others with the same situation; as far as they could tell, the lens was performing perfectly and it was not a fault (even after sending it back to Canon). 

On my copy, the "chirping" occurs usually when the lens is pointed towards the ground, or at an angle less than 90 degrees from horizontal.  It was a brand new lens, straight out of the box...I was initially concerned but it seems to be a normal occurrence.
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: martinelliminimo on January 20, 2012, 10:04:26 PM
I get that sound every once in a while too.  Someone reported that after they used a battery grip to supply more power, the sound went away.  I will test it soon and tell you.  Mine is also brand new.
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: cezargalang on January 20, 2012, 10:22:20 PM
I've experienced this too, but it only happened for a while and it was due to Low light. After a while it went away. Does it do that on good light?
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: Axilrod on January 21, 2012, 12:30:25 AM
Don't mean to sound crude, but it sounds like the lens is farting...
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: Dylan777 on January 21, 2012, 03:40:28 AM
My 70-200 f/2.8 IS USM II is making loud (relatively) noises when the IS kicks on and off. Sometimes, it's the same loudness, and other times it makes a really good ratcheting sound. Otherwise, the lens (and IS) operates just fine.

A small mp3 of the sound (it's several cycles of me hitting the shutter release halfway, then releasing): http://dl.dropbox.com/u/35535541/70-200mmISUSM2.mp3

I'm assuming this is abnormal, since it's a louder IS on/off sound than any other IS lens I've heard, but I have no other 70-200mm lens to compare it to. I'm wanting to make sure Canon doesn't think I'm being too picky if I send it in for warranty repair.

And any pointers if/when I send it to Canon?

Thanks for your time!

My 70-200 f2.8 IS II is SUPER quiet(compared to another similar lens at local Samy's Camera) ...but I do have similar IS sound issue on my 24-105 lens. I took 24-105 lens down to Canon service center in Irvine, CA. They looked and tested the lens, the result I got from them is normal. The noise is still there, so I just shutoff the IS when not needed.

If your lens still under wanrranty, I think you should have Canon looks at it.

Good luck,
Dylan
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: IWLP on January 21, 2012, 11:43:45 AM
Thanks everyone for the replies. To answer a few questions:

I've had the lens for 10 months right now (so I'm trying to send it in under warranty, if possible). I don't recall it always making this sound, however. As I said, there's a slightly louder variant of this sound, too, which worries me more. It's definitely louder than my 24-105 f/4L.

And it doesn't seem connected to the amount of light - I've had it make that sound in many situations (as I can recall).

As for the relative volume of the clip, you can hear the plasticy click of my pressing and releasing the shutter button, and in the first sequence, the AF motor runs.

Thanks all for your responses!
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: EYEONE on January 21, 2012, 12:11:10 PM
As most people have said it's pretty normal. Mine does the same thing when it starts and stops. On occasion it seems to be a little louder than normal but it's rare. When I got mine I thought there was something wrong with it too but a little Google research and I found the clunk to be normal for that lens.

Always be sure you hear the second clunk and the IS is off before you turn the camera off too.

And no, it has nothing to do with the light. IS doesn't know, or care, if you are in a low light situation.
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: Ricku on January 21, 2012, 12:19:12 PM
Aye, mine does the same thing but only some times. Like a grinding sound..
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: Act444 on January 25, 2012, 05:26:45 PM
I don't think there's anything wrong. Sometimes I can hear it a bit if it's quiet- but in the environments I've used it in, no problems.

Now, the f/4 version of the 70-200 when I had it- THAT was loud. A very audible grinding noise whenever the IS kicked in. But that was normal- it's just a loud mechanism, that's all.
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: victorwol on August 07, 2012, 08:16:04 PM
so did you got it fixed? Mine started doing the same now... and didn't to any noise ever for about 11 months...
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: Menace on August 07, 2012, 11:11:46 PM
I have the same lens and it's pretty quiet - my 24-105 is very slightly louder at times but I need to listen attentively to notice it.

If you are concerned, do send it to Canon before the warranty expires. Even if it comes back with a report from Canon that all is good and the noise is normal, atleast you'll have peace of mind (minus being without the lens for a number of days)

Cheers
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: victorwol on August 08, 2012, 12:11:05 AM
I have the same lens and it's pretty quiet - my 24-105 is very slightly louder at times but I need to listen attentively to notice it.

If you are concerned, do send it to Canon before the warranty expires. Even if it comes back with a report from Canon that all is good and the noise is normal, atleast you'll have peace of mind (minus being without the lens for a number of days)

Cheers

I sent it, but they says it is normal... Which I do not believe since I remember it to be totally quiet... Not I can hear it from 10 feet away if is silent...
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: sparda79 on August 08, 2012, 01:05:12 AM
Had it with my f/2.8 IS II and previously f/4 IS
I'm not really bothered about it
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: setrio on August 08, 2012, 03:42:13 AM
I also have this issue with my 70-200 2.8 IS II, but I don't mind the sound as the lens is super sharp.
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: KitsVancouver on August 08, 2012, 04:01:27 AM
I have a few IS lenses and this is the only IS lens that I have that makes this noise.  I also have the Mark I and it is totally silent. 

I wonder if this is the same sound that owners of the 200mm f/2.0 L hear on their 5D Mark III. 
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: Studio1930 on August 08, 2012, 09:32:07 AM
Mine did the same and I sent it back to B&H.  The replacement lens does not do this.  Others have reported the same issue (noise with vibration when starting IS) and Canon has replaced/repaired them.

Not my video, but youtube has some of this issue:

Canon EF 70-200 F2.8 L IS USM II -IS NOISE (http://www.youtube.com/watch?v=N-DHjNApsl8#ws)

-Darrin
Studio 1930
www.studio1930 (http://www.studio1930)
Title: Re: EF 70-200 f/2.8 IS USM II strange IS noise - does the lens need to be repaired?
Post by: gwan284 on June 15, 2017, 02:47:35 PM
I bought recently 70-200 f/2.8 II lens. Image quality is simply great! But USM makes noticeable noise while auto-focusing. Like internals are scrubbing.

My 24-105 and 24mm USM lenses is much quieter.

I have heard this is IS making noise on 70-200 lenses, but in audio below IS is completely turned off:

https://www.dropbox.com/s/xo4uf70cdl6jhbk/70-200%20noise.mp3


´╗┐Sound is the same while holding camera both in landscape and portrait mode.

Can someone check it please and say should I worry about and replace it?