« on: December 02, 2013, 10:32:18 AM »
I was all set to go for the $9.99 / month deal. I am using LR 4.4 and since the upgrade is $79, I'd spend the $10 a month and was going for it. But, I now will not do it and here is why.
First, the background. I am in the midst of moving my "old" stuff to my new PC. Not the best way to spend a holiday weekend, but it is worth it in the end. In the process, I noted I have purchased and legally installed:
-PS CS2, 4, and 6
-LR 3 and 4
So, it is fair to say, I've spent some $ over the years with Adobe. I actually use CS 4 once in a while because there are a couple of things it does that I find easier to achieve than with CS 6.
So, in the process of moving software, the Indesign (I have original discs) tells me I cannot activate it because it is already installed on another machine (note that there is no physical way to de-activate it despite the multiple online and forum details on how to do that) and I'd need to go through customer support. Then. I remembered what a hassle it was the last time I moved my paid for and only used on one machine Indesign install by spending hours with customer support.
Next, I installed CS 4. I'd like to note that this is not readily available for download online and therefore does not seem to be well supported anymore. It installed without a hitch but then told me that it, too is installed on too many machines and I have 30 days to fix this. While I hope that de-activating on my old machine (if there is that option available - remember that it never was for Indesign), will fix that little issue.
So, I decided it was time to go to Adobe support (for which they've threatened to charge me in the past) since at least CS 6 seems to be OK so far and I figured I could get Indesign and CS4 fixed. Well, I was #21 in the customer que online. 30 minutes later I was #17. I went to dinner and was down to #14. And, the warning about the breech of security was open prominently behind the chat window the whole time.
You know what Adobe, I really owe you a great deal of thanks. I can appreciate that software piracy is a big issue and you are trying to protect yourselves. But the entire customer experience for me has never been pleasant or easy, not now or even in prior years. And, you did not seem to protect me very well in terms of my personal information. You will still get some of my business, because I will likely buy the upgrade to LR 5, but that's as far as I am willing to go with you. Instead of a reasonable relationship, I perceive an attitude of arrogance, and customer-be-damned-because-we-control-you. I really like your products but not your company and its policies.