« on: June 29, 2012, 02:30:24 PM »
Wondering if others are having trouble dealing with CPS lately? I'm considering dropping my Canon Professional Services membership after being told today that a replacement screw on my 24mm TSE II lens was going to cost $179! For a small five cent external screw... When I asked the account manager how they could consider that anything other than price gouging they answered that a large portion of the price was for "evaluation". I asked what the point of sending in the "free clean and check" coupon was then and they answered that this was a more thorough check than the coupon was for. Even though I didn't ask for a more thorough check, I just wanted the screw replaced! I had recommended them in the past, but curious now whether others are seeing their service drop the past few years?