« on: June 11, 2013, 05:25:49 PM »
Your very basic take-away from this should be nothing other than "Don't use wire transfers."
Agreed - it does seem like an odd way to buy something, especially domestically. Still, I'm sure the OP has his reasons, didn't want to use a credit card, etc.
I've received wire transfers a few times, as disbursements of stock/option sales - I figure that Morgan Stanley knows how to send one properly). I did have to wire money once, to pay in advance for lodging in a tiny place on the northern tip of Zanzibar that didn't take credit cards. I will say that a comment in the other thread about banks not knowing how to handle an outbound wire was my experience - the first three BofA bank employees I dealt with didn't have a clue how to set it up, fortunately there was a real, old-school (and chronologically old, too) bona fide banker there who knew how to process it. Sadly, the gentleman disappeared at the next round of branch closures - sadly typical to pension off the experienced workers and keep the ones at the low end of the pay scale.The thread was locked with the three final posts being that from Helen Oster. What does that imply? How many other threads are locked on this site?
Lots of them. Usually because they're going nowhere.
You say you've called Adorama 20-30 times and your bank 5 times. I think you're barking up the wrong tree. Your bank sent the wire. You are their client. Your bank can trace the money trail. Wire transfers can be recalled. Yet you're spending the majority of your time complaining about and to Adorama, who arguably has the least power to act on your complaints.1. People should know what policies and practices the companies they do business with have. If they don't like the policies and practices they should find another business.
2. Posting here is the only way I get any traction with the company. Otherwise I am just some jerk who they can ignore.
Fine, but the transaction wasn't directly between you and Adorama, was it? But you aren't naming your bank or even complaining about them...why not? Wrong tree, as I stated.
You can go ahead and continue blaming Adorama, despite the fact that they're not at fault here. Know what? Now that you have your money back, if you try and wire it to B&H and your bank again fails to execute the transaction properly, they'll probably refuse it, too, and your money will disappear for a while again. Then you can start another complaint thread, and maybe Henry will show up to try and help, and you still won't realize where the real problem lies. But good luck...enjoy your new gear, if you can find someone to take your money...
After calling my bank I confirmed that I was lied to by Adorama. The money was not refused by them as I was led to believe. They took the money and wired it back days later after I was calling and complaining constantly. Who knows how that would have been handled if I was not on their case. It was a problem with Adorama's account team lying and then refusing to pick up phone calls because they are making mistakes. It was exactly what I initially suspected was going on. It does not take that long for money to be returned to a bank one state away. When they refuse to document their actions its because they are lying and trying to cover it up. My bank may or may not have forgot to put an address but again, I have no documentation and they have thoroughly proved that I cannot take their word. My bank has been helpful, forthright and honest as far as I can tell. I was indeed barking up the right tree by placing blame on Adorama. My bank has earned my trust after years of banking with them. Adorama has proven their dishonesty and ineptitude.