« on: April 05, 2014, 08:19:52 AM »
Yesterday we posted an internal service advisory for the Canon EOS-1D X and EOS-1D C. These are advisories that are only known to a select few within Canon and not told to the consumers.
We have a lot of more of these documents that cover various Canon lenses and camera bodies, there’s even more on the EOS-1D X mirrorbox.
The person that sent them to us didn’t have an issue with Canon keeping this stuff internal. However, they were upset that a lot of the issues are known to Canon and they’re still charging customers for the repairs out of warranty. There are a couple of lenses with design flaws and Canon is charging $250-$450 for these repairs out of warranty and not fully disclosing the design flaw to the customer.
We’re not sure whether or not we’ll post the rest of the internal documents we have in our possession. If you think there’s value in us doing so, please sound off in our forum
With the last sentence it sounds like you are blatantly bating people to generate more site traffic and have no intention to post anything. It is also worth noting that since the post, you have not followed up. If you were seeking the possible pro's and con's, then I would have expected you to contribute. You haven't, which again leads me back to the 1st point.
I understand the response from many people who are worried about their investment having a flaw or known issue. Part of me would be similar, especially if I knew the equipment may fail at a decisive moment, even more so when it costs thousands of pounds. The problem, as stated, is that many people would indeed try to pre-empt such a problem and unless the internal documents highlight the % impact, then you cause a storm of requests to Canon for a very small issue.
Frankly, whereas you intentions may have been honourable, this thread comes across as manipulation.
I concur with the conclusion of one of the other posters. Provide the info anonymously to your local authority. Providing it to media I think would just result in further exploitation to increase publicity.
Speak about class action is indeed what would make any website owner be incredibly reticent to publish such information.
Finally, I think what would be helpful is indeed to start a new section about actual faults / repairs by model in this site. People can post their problems, see if others concur it as a fault or corroborate based on their own equipment. That would be a useful outcome IMHO. A thread per equipment with sticky post with stats of fault issues (unsharp glass, back/front focus etc) allows people to see problems, but of course would only be useful if those people who *dont* have the problems also post likewise.