They are not my favorite either...I had incredibly rude treatment in their store 20 years ago...it was so rude I never went back.......................
I can appreciate why you may feel this way, but in all fairness, the Adorama management team today is not the same as it was 20 years ago
I mentioned that my experience was in the past and that the majority of your customers have positive experiences today, in my complete statement. I believe that you may have quoted me out of context?...I live in NJ and they charge NJ sales tax on all orders, so I also have a financial reason not to buy from them online these days..............
Actually, Adorama doesn't charge sales tax; the state of NJ charges it and for NJ residents we are legally obliged to collect it.
There is a provision on the NJ income tax forms for you to declare out of state purchases that are subject to NJ state sales tax; many NY / NJ residents actively choose to purchase from retailers who collect on their behalf, as it saves them the bother - in any case, you really do need to pay that tax when filing your state income tax return.
As an example, if the state rate is 5.5% and you purchase $5,000 worth of equipment from an online out of state retailer that doesn't collect sales tax on orders shipped to you, it is your responsibility to send in 5.5% of that $5,000 ($275) to your state Department of Revenue.
Fines for tax evasion can be very high, and it adds up quickly with fees, interest etc added onto the tax owed. If you're ever audited you'd be very happy that you have been taking care of this year by year. The best thing to do is to ask your local tax agency as well as a good local CPA.
[It is probably not a good idea for anyone to even suggest on an internet forum that they don't pay sales tax on out of state purchases.
With the financial crisis that NJ and many other states are in, it is only a matter of time until they start cracking down on this].
Helen, while your statement is politically correct it is certainly not connected with the reality of the way that average consumers actually shop in the NY/NJ region. It's a red herring, so I made the type red, too. :-)
At any rate, you appear to be proactive in helping the consumer have a positive purchasing experience at the establishment that employs you. Please, keep up the good work!