Strange... It worked for me last night and the lens shipped this morning.
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Try zenfolios metal print partner, Ivoke.
I'm just starting with aluminum prints. I sent an image to Bay Photo, was happy w/the print but too much $$$ for me to make a profit. Good service, but I don't like the way they charge a la carte..eg extra for round corners.
I sent exact same file through Zenfolio. less $$$. exact same IQ. I admit the mounting material on the back was not as good, but that's ok w/me. Both these co's had good customer service and resp. to questions so I'm not knocking Bay Photo, but the O.P. was concerned with price and anyone who resells must try to get the best price w/o losing IQ.
I have only had the 200-400 for a few weeks and have had very limited use, but my initial impressions are that 400mm is the least you should have. If I was going to Africa, I think I would consider getting a 600mm. Are you able to bring more than one super telephoto?