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Messages - zim

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Warranty difference Hmmmm......... Then again maybe a single sentence that seems to cover 'any fault' is a bit of a result!  ;)

ProCameraShop's (well all I can find)

Faulty goods
 All products are covered by our one year in-house warranty. This covers parts and labour as standard and if any faults do develop within that period you need only contact us and we will do everything we can to resolve the situation in the quickest time possible.


Worldwide Local Warranty
Peace of Mind with Local Warranty & Door-to-Door Warranty

With every purchase, we offer two types of warranties for free.

1. Worldwide Local Warranty

Simply send your product to a local authorised service centre to obtain a repair estimate. Send the estimate to us for approval (we check if the repairs being carried out matches the problems described, and also make sure it is covered by the warranty terms and conditions, e.g. accidental damage is not covered).

Once approved, your product will be serviced and repaired with all the costs paid by us.

2. Door-to-door Warranty

If you prefer a simple laid-back approach and don't mind waiting slightly longer, we offer Door-to-door warranty where we will send a courier to your home to collect the faulty product and have it returned to our global service depot. We'll then handle everything for you and have repaired item returned to you by courier.

This approach may take longer, but you do not have to do anything. Just pack the product in a box and wait for the our courier to pick it up.


Terms & Conditions

DigitalRev one year limited warranty is available on all products offered in DigitalRev Online Store, except those products that come with a worldwide or international warranty as standard as well as products listed in "Specific exclusions" and "General exclusions". The DigitalRev one year warranty, valid only when goods is paid for in full, warrants the product to operate according to manufacturer's specifications for the period of 1 year after the dispatch date.

What is covered:

Parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.
Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.
Specific exclusions:

Consumables such as batteries and films are not covered by the warranty.
Products listed at Fun Store are not covered by the warranty.

General exclusions (what's NOT covered):

Wear and tear
Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions
Improper usage, storage or handling of the product
A breach of the terms and conditions of this warranty or the contract terms
Failure to follow our written instructions for the product, or those of the manufacturer
Damage or defect due to wilful neglect or negligence by anyone other than us
Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer
Modification to the product and/or software, by someone other than our representatives
Connection of other fittings, accessories, equipment or software to the product which were not approved by us
External causes out of our control which may include accidents, fire disasters or burglaries
Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel
Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract
Correction of errors for any non-DigitalRev or original manufacturer proprietary software
Loss or damage of data
Attaching the product to a network not approved by us, or if you have made changes to your operating or network system
Not installing any error correction that we issue for the software
Special Note for Waterproof Casings/Bags:

Warranty covers replacement of item in the event that water leakage occurs under proper usage within product specifications. Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. Digitalrev Limited will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.

General Terms:

The warranty is valid from the date of dispatch until the end of 1 year.
If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.
It is in your best interest to make a note of your product's item number and this should be quoted in any communication with DigitalRev.
You must obtain an authorisation for repair from us first. The choice of repair is subject to DigitalRev's authorisation, and we may choose to specify a particular service centre.
Do not return your product to DigitalRev without first obtaining a return authorisation form. DigitalRev will not accept any liability, nor pay any compensation for the loss of a particular item. You will also be responsible for the cost of return postage.

DigitalRev warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of dispatch. In the event that the product is not in good working condition, DigitalRev will provide, during the warranty period, a free service. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PDF invoice can be downloaded from your account area).
We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.
You will be responsible for the cost of having the product checked / repaired if the fault of the product is not covered by this warranty.
DigitalRev's only obligation under this warranty is the provision of the service as set out above.
You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.
The warranty is not transferable to a third party.

well.... just parsing through what we know and what we do not know - the encouraging part is that Canon has, in a sponsored forum, acknowledged the issue and committed to address it with a firmware fix.  timing wasn't discussed nor committed to, but this is significant progress.  For Canon to publically state their recognition of this issue, and their approach to make it better, is extraordinary. 

So to say if one is encouraged or optimistic I would say yes there is sufficient evidence to be so.  April is just around the corner, so the next step will be validation and field reaction.  then we will know whether or not to remain optimistic or not!

I agree, it also strikes me as quite a shift in corporate attitude towards customer engagement. In this day and age I don't think 'extraordinary' is too strong a word.

EOS Bodies - For Stills / Re: Too good to be true?
« on: February 03, 2013, 02:40:01 PM »
Maybe the guy is all purple about it and just wants rid of  ;D

MPN 5260B020
EAN 013803142433

Can these be checked out by Canon support?

It does sound like bait and switch though

6D Sample Images / Re: for those who snub the 6D AF...
« on: February 01, 2013, 05:33:26 PM »
There is so much hair splitting here.  I don't get it, the shot is absolutely not in focus.  It looks like its not to blame on the camera, but the aircraft window it was shot out of.  I have shot gazillions of pictures out of aircraft windows, that's usually what you get when you hold the camera at an angle to the aircraft window and near the edge of it.  I'm not sure why the original poster tried to prove camera auto focus accuracy with it (don't care what camera it was taken with), or why others are arguing for or against.  This picture proves nothing regarding camera auto focus...

(Neat shot though!)

oh boy that is so +1

EOS Bodies / Re: Expected reception of the 7DII / 70D
« on: January 31, 2013, 04:38:01 PM »
The same way people have received the majority of Canon's offerings in the past year.  People will read the specs and:

•First, scream and cry about the lack of megapixels and dynamic range.
•Then, complain about how it's far too expensive and that Sony and Nikon have xxx for $xxx less.
•Flood of posts from people complaining about how Canon is neglecting their customers because they personally wanted a 5D4 or 1DX2 instead of a 7D2.
•Then talk about all the stuff that they hope Canon addresses in a future firmware update.
•Then get antsy about pre-orders and shipping and create threads asking if anyone has gotten theirs in yet.
•Then when it takes a while, we'll get a flood of "I'm switching to Nikon" threat posts and demands that Canon fix their production lines (regardless of natural disasters).

Then when it finally comes out people will talk about how awesome it is and how much they love it, and how they never doubted Canon for a minute.

While your at it could you tell me the lotto numbers for this weekend cos that looks pretty spot on to me  ::)

I think the 'Return to Shareholders' graph is the important one  ;D

Hi Jens,

You do realise that there is a price to be paid for all this advice, when you get back you’ll have to show us all some photos!  ;D

As for your original IQ test I think you just took two cars put them both into first gear and drove them both down a straight road. Ok maybe not the best analogy I’ll probably get burned for that  :P

I don’t have either of these camera’s but I do know which one I’d rather have on a trip like that, 5D3 hands down
1. Weather sealing
2. High iso performance for real fast shutter speeds (doesn’t sound like you’ll be taking a tri-pod) mono-pod?
3. AF for animal action
4. FPS as above

When you are using the above that’s when the 5D3’s IQ shows

You might also want to have a quick read of this

PS Shoot RAW

Happy hunting  8)

Site Information / Re: Forum recommendations
« on: January 30, 2013, 02:34:21 PM »
'somebody posted while you were typing'
+2    I like and use that too

EOS Bodies - For Stills / Re: Shutter count on a new 6D
« on: January 28, 2013, 08:21:19 AM »
I can recall a couple of previous posts regarding this from what I remember it's nothing to bother about, I'd assume they have to fire off a few shots at the factory, probably computer controlled to check all is working. Don't think there's a guy at the end of the production line firing off a few shots of his mates, but hey ya never know  ;D

Third Party Manufacturers / Re: EVF for Canon DSLR
« on: January 28, 2013, 08:05:48 AM »
I can offer you a much better (and cheaper) solution. First, if your camera takes interchangeable focusing screens (all canon FF cameras except 5D3), install screen Eg-S, which will make subjects really snap into focus vs the stock screen. Zeiss lenses have focus confirmation, meaning even though you rack focus manually, you still get a focus confirmation light / beep. Focus confirmation via the camera's AF system is just as accurate as focusing via live view sans tripod. Enjoy your Zeiss!

Interesting, does using the Eg-S with EF lenses lose you any functionality?
The viewfinder gets a fair bit darker compared to the stock focus screen if you're using slow lenses (f2.8 and faster is the same, f4 is noticeable, f5.6 is much darker). Other than that, no issues at all.

cheers, good to know that

Third Party Manufacturers / Re: EVF for Canon DSLR
« on: January 28, 2013, 07:34:00 AM »
I can offer you a much better (and cheaper) solution. First, if your camera takes interchangeable focusing screens (all canon FF cameras except 5D3), install screen Eg-S, which will make subjects really snap into focus vs the stock screen. Zeiss lenses have focus confirmation, meaning even though you rack focus manually, you still get a focus confirmation light / beep. Focus confirmation via the camera's AF system is just as accurate as focusing via live view sans tripod. Enjoy your Zeiss!

Interesting, does using the Eg-S with EF lenses lose you any functionality?

EOS Bodies / Re: Where are you EOS 70D?
« on: January 27, 2013, 12:04:34 PM »
Well, there's a 6D and a smartphone running EOS remote... but it's unwieldy if you're holding both of them.
Yeah...not to mention you lose the 1000-shot battery life advantage of having a DSLR.

I wonder... you will be using your wifi, but on the other hand your screen and its illumination will be off instead of on. I wonder which uses more energy and which contributes more heat and electrical noise inside the camera?

I like the thought that the screen on my 60D keeps the display hardware outside the body when I'm doing long exposure astro photos.

And speaking of weather sealing... what about the microphone holes?

what about the main dial behind the shutter button!

EOS Bodies / Re: Expected reception of the 7DII / 70D
« on: January 27, 2013, 11:30:49 AM »
If it’s (Edit: 7D2) got the new sensor tech I think it will and should be welcomed with open arms, prices change, new manufacturing processes are really pinning your colours to the mast.

EOS Bodies / Re: Canon's Roadmap for 2013 [CR2]
« on: January 27, 2013, 11:10:23 AM »
1200D, 18mp + Digic 5 = same image quality as 650D maybe wifi for a bit of bling would I think be rather good to great for the base level DSLR offering.
As for AF points who knows what is going through their heads with that one but I’d guess 11 with one cross type. It should be 11 cross but they have screwed up so much higher up the food chain there’s no chance of that.
Whilst they lag behind on sensors they should be really pushing those other differentiators in a system like ergonomics and AF performance and yet these are the things they cripple or are at best inconsistent with in the upgrade paths

16 pages and counting…..Folks I here Spielberg is interested in the film rights (APS-C format of course) :P

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