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Technical Support / EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
« on: November 09, 2012, 11:59:11 AM »
Very weird issue here, but when I connect my 5Dmk3 to my desktop (windows 8 64-bit) it detects that a 5Dmk3 has been connected and I can copy pictures down and it tells me how much battery and card space is left. However, when I launch EOS Utility (2.12) or FoCal (1.6), neither software registers that the camera is connected to the machine. Here's where it gets weirder, everything works fine on a laptop with win7 and on another laptop with the same build of windows 8. I'm using the same usb cables and whatnot.
So I gave Canon customer support a call (amazing support btw), but they were at a loss for words as to why it wasn't showing up. Was just wondering if anyone here might have a possible solution or something I could try.
So I gave Canon customer support a call (amazing support btw), but they were at a loss for words as to why it wasn't showing up. Was just wondering if anyone here might have a possible solution or something I could try.