« on: January 09, 2015, 08:10:48 AM »
... the employee told me to send it to the German Canon service departement. He thinks the main processor is broken - maybe as an result of the fw-upgrade (then there will be NO warranty).But If the Camera is within the 2 year German waranty and as it worked once after the sucessful fw update I would insist on that warranty.
Problem is that you cannot *prove* these things - saying "the update broke my camrera" with millions of customers happily updating their fw each year. Canon might or might not have internal data on that, but they certainly won't tell you.
As I argued, I find it much more likely that the fw update and the broken camera aren't directly connected, maybe loosely, if at all - i.e. after the first shots the camera did some cpu-intensive calibrations, and that made it break down. Just a pure guess, of course, I have no idea what the camera does after upgrading the fw.
Still, I'd definitely make the point that an electronics breakdown withing the 2y German warranty should still be covered w/o pressing the fw connection. Alas, after this time it's *you* who has to prove it's a warranty case, not *them* proving it's not :-(
Best hopes for you.
Same from me! These expenses are sooooo annoying.