Canon are not in business to keep you guys happy, they are in business to keep their shareholders happy. Start thinking like that.
Actually it is exactly the other way round. At least for companies that want to be successful.
IF Canon wants to stay in business with me, they better think about what I want and how they keep ME happy. Otherwise I won't continue to buy from them. And the same goes for all their other customers too .. each single one of them. If they don't make 'em happy, they won 't have anything to make their shareholders happy down the line.
CUSTOMERS always come FIRST.
Oh you are so wrong, Canon don't care one jot about you or me as individuals, nor particularly for cameras in general, they only care about us as incidental individual contributors to market forces. If we, collectively, are not spending money on P&S's and entry level DSLR's, the cash cows from which all else is derived, then what are they to do, lament the good old days before cameras in phones and the film days when you needed a decent sized "sensor" to get any kind of image quality? Do the Sony thing of throwing any and everything out there with no consistency or system integrity at a huge loss? Go the Nikon route of trying to convince people they want something they clearly don't, stuff from which the consumer has clearly moved on. No, to protect their shareholders
they are maneuvering their profit income to different product streams. We, the declining stills orientated market, are fortunate that the ideas they are moving towards are somewhat complimentary to our own "needs" for still based equipment, so far.
The customer only comes first if the company can sell the stuff they make and give their shareholders a reasonable return. If they can't they will try to find other customers, not different shareholders.