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Messages - Shawn L

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EOS Bodies / Re: 1DX lock up?
« on: August 07, 2012, 05:21:02 PM »

I will say that when mine occurred, I felt it in the camera body. The shutter was humming along nicely, then "click" and everything was dead.

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 07, 2012, 05:06:54 PM »

Are you suspecting something or just curious?

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 07, 2012, 02:00:03 PM »
That's what I was afraid would happen.  While it's possible it's the cards, you and I use different brands and different speeds. Moreover, between us we cover the two major brands I suspect others are using (SanDisk and Lexar).

I've been toying with returning my camera, but while I suspect we're the first to see/report this issue, it's possible that we won't be the last.

It could be a mismatch somewhere between camera settings (ala the "orientation specific AF" and AFMA issue reported earlier). I'm wondering if we have any "unique" settings in common:

* Before I started my shoot, I changed C.Fn3 so that "Low Speed" was 6 shots/sec. I then shot at that speed. After the lock-up, this value was reset to 3, but other values I had set at the same time retained their new values (e.g.,  changes to the custom menu).

* I had "orientation linked AF points" set -- I always have this set as the only lens I've used with the 1DX (a 70-200 L IS II) doesn't need AFMA

* I was constantly switching back and forth between portrait and layout shots

* I was also switching between "spot" metering (which I have linked to AF) and "evaluative"

* the camera had been on for longer than ever before (probably about 15 minutes or so)

Other than those, I didn't do anything different than normal. As for humidity/heat, I'm in the SF bay area, the day was dry and cool(ish).

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 07, 2012, 10:45:41 AM »

Have you been able to reproduce the lock up? I haven't been able to.

Which, of course, means I have no way to test their suggested "fixes" -- not that I have high hopes any of them are actually relevant (though I am curious about my missing mode dial :P).

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 05, 2012, 11:27:19 PM »
Good luck with that one on a 1-series body...   :o


I also liked the "if it has been less than one year since the camera was purchased" bit. I realize they're just cutting and pasting, but I guess part of me (foolishly?) hoped I'd get a chance to hear from someone who actually knew about the 1DX.

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 05, 2012, 11:05:10 PM »
Okay, so not too surprisingly I got a fairly standard reply from Canon. My issue is that I've only seen the problem once, so I'm not sure how to reproduce it (for instance, I've had the camera for three weeks and this is the first time this has occurred). With that, it's hard to tell if any of the following have fixed the issue. I'm still within my first 30 days, so maybe it's time to just return it :(

Lets try resetting your camera using the following steps to try and resolve this issue.

1.  Turn the camera OFF and remove the memory card and battery first. Then detach the lens and place it out of the way. Use the camera body cap to prevent dust from getting inside and let the camera sit for 20 minutes.

2.  In the interim please clean the lens contacts with a soft, lint free cloth.  Use this to gently wipe the lens contacts.  Sometimes the lens can lose contact with the camera if the contacts are dirty, so we want to be sure these are free from anything that could possible cause disruption.

3.  Put these items back in the camera and turn the power switch to <OFF> and <ON> again.

4.  Using the Mode Dial, change from Auto to Creative Zone modes and back testing each, to shoot and note if the issue persists.

5.  Try a different Canon EF Series lens on the camera of any focal length.  Also try another memory card in the camera.

- Are you in an area that has high humidly or cold temperatures?  If so, move to a more suitable location.

If completing the above steps fail to resolve the issue then we recommend sending the camera into the Factory so we may examine your equipment and pinpoint the underlying cause of this issue.  We very much apologize for any inconvenience this causes you at this time.

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 05, 2012, 09:37:40 PM »
Cool. I'd be interested to hear what you find out.

Lots of luck :)

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 05, 2012, 04:59:40 PM »
Mark, I am both relieved and sad that someone else has the same issue. FWIW, I sent an email to Canon support this morning about the issue:

Problem Description:
Camera locked up on me (completely unresponsive, no error code, shutter "clicked" as it happened), and I'm not sure how to proceed. I was shooting a hula show, had taken about 700 photos in a 10 to 15 minute window, when the shutter "clicked" and the camera stopped working. The red "writing" light was on, though I'm sure the buffer wasn't full as I was shooting in short bursts (maximum rate was set to 6 frames a second) and *not* holding the shutter release down. Also, when the camera is buffering, it's still responsive (menus work, etc). In this case, it was completely locked and unresponsive. I waited for 10 seconds for the writing light to go away. But it didn't. I then turned the unit off and on. Everything seemed to work, and none of the images were missing or corrupt. I've since run chkdsk on the memory card (Lexar 32 GB 1000X), and there were no issues found. I'm writing to you because I'm not sure how to proceed. I'm not sure if this is some incompatibility between the camera and the card, or an indication of something wrong with the camera given how it just cut out and became unresponsive.

Additional Information:
The memory card is a Lexar 32 GB 1000x (I only use one card in the camera, this one, in slot 1). It's worked flawlessly for me in the past (I've taken a couple thousand photos with it). I've since run chkdsk on it to see if it had any bad "sectors," it did not. Since the incident, I've tested filling up the camera's buffer (using the same card both empty and with the photos from the hula shoot), and it worked as expected: new photos were still taken, but at a reduced rate as images were cleared from the buffer.

Has anything changed:
No. I had successfully used this combination in the past, having taken around 2,000 photos without issue. This was, however, the first time the camera had been on and in use for more then fifteen minutes straight. Not necessarily taking photos the whole time, but never off.

Error code:
No error code. Just completely locked up with the red "writing" light on. None of the buttons did anything, and I couldn't get the menu to come up on the back of the unit. I waited for 10 secs or so for the red light to go away (again, I'm nearly 100% the buffer wasn't full), and it never did. I finally turned the camera off and back on. It came up without issue and worked fine. It's the lack of error code coupled with the "click" the shutter made as it just cut off, becoming completely unresponsive, that has me worried there might be something wrong with the camera.

I'll post here what I hear back.

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 04, 2012, 11:05:48 PM »
Some guys on another forum had problems with a circuit board in a particular batch of 1DX's and actually had to send it back to Canon to have the board replaced.  This likely isn't it, but I'm just sharing this so that you are on the lookout in case it happens again, with other cards.  Don't be afraid to send it in.  Canon will not charge you.

My only fear is getting one with something else wrong. Barring this incident, I love this camera...

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 04, 2012, 08:51:08 PM »
At least you eliminated a possible error.  Now decide if you need to have it fixed, or return it and hope the replacement isn't also bad.

Exactly :/

I've shot a couple of thousand photos with this combo without any issues. This was, however, the most photos I have shot at one time (around 700 in about 15 minutes). I wonder how many others have pushed this combination (1DX with 32 GB 1000x Lexar). All of the other times I've used them together, it has been at a much slower pace.

I just tested, filling the camera's buffer, and things behaved as they have in the past with the 1D MIV (pictures could be taken as the buffer emptied)...

So, one time glitch, or something that might be tricky to reproduce...

Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 04, 2012, 05:32:20 PM »
Ran chkdsk /R /F from command prompt, and it found no errors. I also ran "error checking" (right click on drive, properties, tools, "error checking"). It, too, found no issues.


Shawn L.

EOS Bodies / Re: 1DX lock up?
« on: August 04, 2012, 04:48:12 PM »
Thank you, Mt. Spokane. I'll give that a try :)

Shawn L.

EOS Bodies / 1DX lock up?
« on: August 04, 2012, 03:54:41 PM »
I think I already know the answer to this, but I wanted to see if anyone else has had their 1DX lock up. I was in the middle of shooting a hula festival and the shutter just went dead. The red "writing" light was on, so I waited about 10 secs, and it never went off. (I wasn't shooting continuously, and I have a Lexar 1000x card, which has *always* kept up.) None of the other buttons on the camera did anything and the LCD on the back was blank.

Eventually, I turned the camera off and back on. Things seemed fine (no images lost on the card, for instance).

Anyhow, I suspect the camera might have a defect and I should return it.


Shawn L.

EOS Bodies / Re: 1DX or 1D4
« on: August 01, 2012, 02:00:50 PM »
If I may ask,how do the images of the 1D MKIV and 1DX compare to each other up to ISO 6400?Are the images of the !DX so much better than that of the 1D MKIV?

If you go here: http://www.the-digital-picture.com/Reviews/Canon-EOS-1D-X-Digital-SLR-Camera-Review.aspx and scroll a bit down the page, you'll see a couple of images that allow you to compare the noise of different cameras at different ISO settings. For instance, at 6,400, there appears to be more color noise in the 1D MKIV than the 1DX.

I hope this helps.

Shawn L.

EOS Bodies / Re: 1DX and DxO Optics Pro compatibility
« on: July 25, 2012, 02:01:53 PM »
Thanks, JR.

Regarding #3, what "Camera Calibration" are you using in LightRoom? Haven't played too much with it for the 1DX, but for my old T1I, I found some of the presets better for certain types of images than for others. I often ended up with "Camera Faithful," but sometimes "Landscape" got the  color balance more to my liking.

Your mileage may, of course, vary =)

Shawn L.

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