My last few purchase have been through Adorama because their customer service has been pretty good. The other big NYC retailer has, in my experience, been a lot more "too bad, so sad" with me.
2% more might not sound that much but for such a large purchase that, for me, would be a bit of an emotional purchase, it is the difference between feeling really good every time the lens is used vs. a reminder once in a while about the missed out money.
Good job, Helen.
Understand about the importance of the 2% and how it can make you feel valued by the Adorama.
We will always do our best! And, as always, if you ever need any additional advice or support with an order from Adorama, you are most welcome to email me directly: Helen@adorama.com