Messages

1

EOS Bodies / Re: Cancelled order from adorama because of price mistake, help!

« on: February 20, 2013, 06:04:44 PM »

To me it was an international purchase so first of all I have to pay 50 bucks just for their mistake.
Second, BH and Adorama lately are showing one price and then changing it in the cart to be able to sell at lower prices, as it happened with a camera I bought last week and you can try it on most canon products.
Second, I do not want or need the pixma printer nor the 40mm pancake lens.

The price is not like it should be 2400 and shows 240 dollars. A 300 dollar discount is completely plausible. Now I cannot even purchase the camera because it is not listed and my credit card is now maxed out. I am seriously in a deep problem here as I need this camera to be delivered before the 3rd of march and last time my credit card took 3 weeks to give me back my money.

I noted your comments regarding needing to place an item into the basket to see the lower price, and welcome this opportunity to explain why this is.
 
Retailers like Adorama have the legal right to set their own prices independently, but some manufacturers place restrictions on how those prices may be communicated.
 
Because our price on this item is lower than the manufacturer's "minimum advertised price," the manufacturer does not allow us to show you our price until you take further action, such as placing the item in your shopping cart, or in some cases, proceeding to the final checkout stage. The steps required depend on the details of the manufacturer's minimum advertised price policy. Taking these steps allows Adorama to show you our price consistent with our goal of always offering you the lowest possible prices on the widest selection of products.
 
This won't require you to purchase the product. You can easily remove it from your cart if you decide not to buy it.
We realize that this is an inconvenience and are regularly working to educate manufacturers on how their policies impact our customers.
 
 
Regarding your credit card: at Adorama we do not make a charge until an item actually ships. As this item did not ship, you have not been charged.
I hope this helps, but please don't hesitate to come back to me if I can assist with anything else, now or in the future.

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EOS Bodies / Re: Cancelled order from adorama because of price mistake, help!

« on: February 20, 2013, 04:17:39 PM »

Hi. I just placed an order last night from adorama.
They had a special on the 6D + 24-105mm for USD 2080 with a free pixma. I thought it was a really good deal, but not that it was a mistake, canon usually does rebates on printers.

Today I get a cancellation email.

Should I try to get something out of this or let it pass?

I'd love to be able to help, but:

http://www.adorama.com/help/termsandconditions#errors

Adorama is not responsible for typographical or pictorial errors, and specifications may change without notice........We make every effort to provide you with an error-free Web site. However, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.

Helen Oster
Adorama Camera customer Service Ambassador
Helen@adorama.com

3

Lenses / Re: A few words on Adorama's customer service

« on: December 30, 2012, 01:33:46 PM »

Thank you Helen!  I just received an email and they said that they were going to credit back my card.  I appreciate your concern.

You got lucky!

4

Lenses / Re: A few words on Adorama's customer service

« on: December 30, 2012, 02:14:09 AM »

So if I bought the 5D3 today, and the price drops next few weeks, I could get refund for the difference.... tempting...

Within the next 30 days... yes, indeed! (But do keep a hold of my contact details: Helen@adorama.com)

5

Lenses / Re: A few words on Adorama's customer service

« on: December 30, 2012, 01:49:12 AM »

Thanks for the reply.  At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that.  I'm still waiting...

Please email me, Helen@adorama.com and it will be done TODAY!

The price promise is a 30-day promise - if the price you paid within the previous 30 days drops, we will give you a store credit for that value, which you can use the next time you call an order in

However, if the price goes up we won't come after you! 

Incidentally, if you place a back-order and when we receive new stocks the price to us has increased, we will make every effort to maintain the price at which you ordered, or of course, give you the option to cancel

6

Lenses / Re: A few words on Adorama's customer service

« on: December 29, 2012, 01:12:48 PM »

That is correct! My job involves monitoring the Internet across multiple time zones, so I work a split day, from home......

Helen

7

Lenses / Re: A few words on Adorama's customer service

« on: December 29, 2012, 11:44:43 AM »

Thank you for the lovely comments - very much appreciated!

Helen

8

Canon General / Re: Adorama Storm Status Update 10-31-2012 Good News!

« on: November 01, 2012, 04:21:55 AM »

*** Thanks for caring and here's a update ***
 NJ Warehouse: Back at work with power and all orders of the past few days should ship today.
 NYC Store: We are closed due to the local power outages and waiting to have power back, we have no confirmed time for that.
 NYC Office: Some depts are operating via generated power and assuring that your orders are being processed.
 Shop with us ONLINE at http://ow.ly/eV3pY
 Phone: Call us at 800.223.2500 and our lines should be fine!Good News!
I ordered a camera on Sunday, so I was hoping that the delay would not be too long, I know the warehouse is in a old Navy Yard, so I was expecting the worst.

If anyone is concerned about an order that appears NOT to have shipped, please contact me Helen@adorama.com and I will do my best to help.

Also, if you have returned anything to us over the past 7 days and again, are concerned because you have not received a status update, email me with the original order number plus the return tracking number and I will do whatever I can to put your mind at rest.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

9

Lighting / Re: Soft Boxes for Flashpoint 1000w Hot Light?

« on: September 03, 2012, 03:16:47 PM »

Hi,

I'm a lighting newbie and have been searching around for some softboxes/diffusion for two flashpoint 1000 watt tungsten hot lights I have. The hot lights have worked well (for the price) for a product photography shoot I did with a custom light box I built.

I would like to be able to use these lights for some portrait shots of my fiance. Adorama has these softboxes listed as flashpoint accessories http://www.adorama.com/FPSBPZ2436.html but I'm wondering how well these would work since the lights get rather hot. I'd very much like to prevent the chance of a fire happening in my studio room

Is it possible to use softboxes with constant output lights like these? Any other good options for me? I'd really like to get into some Alien Bee lighting down the road when I have more $$ but right now the budget is very limited.

Thanks in advance for all the insight!

This will work with the softbox; I'm told that it was tested for 20 minutes and using a 1000 watt bulb. Do email me directly if you need any other information: Helen@adorama.com

10

Third Party Manufacturers / Re: Does Zeiss glass ever go on sale?

« on: August 30, 2012, 05:37:14 PM »

You're absolutely right.  I did in fact correspond directly with Ms. Oster and she was very helpful in resolving the issue by staying in contact with me.  I don't agree with their 'policy' and will take that into consideration next time I need to return something.  I have made a purchase since then with good results. 
She helped renew my faith in Adorama by simply staying in contact with me.

Pleased I was able to help

11

Third Party Manufacturers / Re: Does Zeiss glass ever go on sale?

« on: August 26, 2012, 06:32:41 AM »

Helen was great when I had an issue with Adobe recently, after I bought the Adobe software through Adorama.

I can't say enough about how much I appreciate her help!

I have used other stores from time to time, but I appreciaite and always try to reward good customer service.

Since her help in June, I have spent about $8K with them - a Canon T4i kit with 18-135, a Canon 5D3 kit with 24-105, a Pixma Pro printer, etc.

Thank you Helen!

Best,
Michael Murphy

 Thank YOU, Michael......I remember this; Adobe said we weren't an authorized reseller! Strange....

12

Canon General / Re: Adorama issues anyone? Ever try to return a product?

« on: August 23, 2012, 10:50:22 AM »

Ummm...you do realize that you're legally obligated to pay the NJ Sales and Use Tax on those Amazon purchases, right?   

You're supposed to declare such purchases and remit the tax to the State, either separetely within 20 days or on your state income tax return.  Bam, right there.  Just sayin'.

Because we have our Distribution Center in NJ we have to collect the tax on yor behalf, which I guess should actually be more convenient as it saves you the time dealing with it in retrospect.

13

Canon General / Re: Adorama issues anyone? Ever try to return a product?

« on: August 23, 2012, 10:48:23 AM »

Not to say that the language isn't a turn off for some people, because clearly it turned you off.

You got it, EXACTLY!

14

Canon General / Re: Adorama issues anyone? Ever try to return a product?

« on: August 23, 2012, 10:08:43 AM »

Helen,

The problem is that your competitors, Amazon to be exact, does not have such strict and unpopular rules. I hope Adorama management realizes that.

Hand on heart I have never thought of Amazon as a competitor.


Amazon.com, Inc. (NASDAQ: AMZN) is the world's largest online retailer with headquarters in Seattle.

It has separate retail websites for USA, Canada, UK, France, Germany, Italy, Spain, Japan and China. There are 12 fulfilment centers in the US; 3 in Canada; 7 across China and Japan; 12 in the UK; plus 11 across the rest of Europe.



Adorama is a family business, a specialist photographic retailer with many staff who are photographers themselves - with our office above a single store in NYC, and one warehouse in New Jersey......

15

Canon General / Re: Adorama issues anyone? Ever try to return a product?

« on: August 23, 2012, 02:04:17 AM »

I started this forum about an issue I was currently having with Adorama and I didn't want to discolor them until I knew I would get complete satisfaction.  At this time, with the help from Adorama's Ms. Helen Oster, I have rec'd a full refund.

Thanks are due in no small part to my colleague, Leah, who really did so much of the pushing to get this turned around so quickly