I read this on CR this morning in the UK and I have to say I was first of all miffed to have to read about it on CR and then on the Canon USA site, I haven't seen any mention of it on the UK or Europe site which I think is pretty poor. I emailed my cps rep right away to ask about procedure and he referred my email to Service. I also contacted service directly. 2 different responses, Service direct said I had to arrange to send it in at my cost presumably, despite me including a link to the USA page highlighting its a warranty issue. The answer I got from the cps directed Service rep asked me to register my body with this link and they will contact me to arrange collection.https://www.didp.canon-europa.com/web/cwpextra.nsf/WebPage?OpenForm&pid=8AC99E6AEAD6EDDBC125755F0040A379&rid=C3C1814A59174259C125755F0040B3E8&language=English&country=UK
My kit is cps registered which didn't seem to make any difference, when you complete the form and submit you get a white screen with no message to tell you if its been registered or not. Useless.
I'm also miffed because I have had my 1Dx back with Canon twice since I bought it in August last year to have the sensor cleaned due to the suspected lubricant splatters as posted about on here and other forums. 2nd time I got it back they said it was a goodwill gesture blah blah blah when it was clearly rectifying a defect. I was less than chuffed about the insinuation that the dirty sensor was my fault. On both occasions I have got it back there has been more dust in the body than it went away with and I'm talking hairs etc visible through the viewfinder. After I got their note about the "good will gesture" I took images through the viewfinder showing all the visible artefacts and mailed it to them along with images showing all the sensor marks one month after purchase and a couple of months after the first clean. Not surprisingly they did not respond and when prompted they suggested I take it up with the repair centre!
So when it goes in this time I'm expecting it to come back with a potato field in it....