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EOS Bodies - For Stills / Re: 1DX "Caution 02" Warnings AND Filthy Sensor.
« on: December 12, 2012, 12:32:02 PM »
Nazereth, I got this reply from CPS Rep;
"Thank you for your message.
Sorry to hear you are having some issues with your camera. We cannot comment on online forums.
For speed, for all servic related queries, please contact the main Canon Service Centre in Elstree. You can reach my colleagues directly on 08009 xxx xxx option 2 to arrange this. If it is just dust, it should be a relatively straight forward job."
From Canon Services after raising a ticket;
"Dear Mr. Doyle,
Thank you for your request and for contacting Canon.
Your enquiry has been forwarded to our product specialist team, who will investigate further. Please be aware that you will be contacted regarding this within 5 working days.
We would like to apologize for any inconvenience this may have caused, and to thank you again for contacting Canon.
Should you have any updates or questions concerning your escalation, do not hesitate to update your request by replying to this email.
Yours sincerely,
Canon Services"
I'm expecting something more specific back from Canon Product Specialist Team however as you can see on the CPS Rep response they dont or wont comment on issues raised on Forums, which I can kind of understand but as I pointed out Customers only have forums to in order synchronise their issues, without them we'd be stuffed.
Once I get more infor from both of the above I'll let you know how I get on.
"Thank you for your message.
Sorry to hear you are having some issues with your camera. We cannot comment on online forums.
For speed, for all servic related queries, please contact the main Canon Service Centre in Elstree. You can reach my colleagues directly on 08009 xxx xxx option 2 to arrange this. If it is just dust, it should be a relatively straight forward job."
From Canon Services after raising a ticket;
"Dear Mr. Doyle,
Thank you for your request and for contacting Canon.
Your enquiry has been forwarded to our product specialist team, who will investigate further. Please be aware that you will be contacted regarding this within 5 working days.
We would like to apologize for any inconvenience this may have caused, and to thank you again for contacting Canon.
Should you have any updates or questions concerning your escalation, do not hesitate to update your request by replying to this email.
Yours sincerely,
Canon Services"
I'm expecting something more specific back from Canon Product Specialist Team however as you can see on the CPS Rep response they dont or wont comment on issues raised on Forums, which I can kind of understand but as I pointed out Customers only have forums to in order synchronise their issues, without them we'd be stuffed.
Once I get more infor from both of the above I'll let you know how I get on.
!

