« on: March 10, 2014, 11:14:51 PM »
How "known" are Reikan for this - just to you, perhaps?
Your credibility for posting this is not very high, given that this is your very first post on the CR forum.
Its credible - and I'm not the only one: http://www.dpreview.com/forums/post/51968804
- you can find more on the net.
So...your 'evidence' is a thread started by you, in which most of the posts are by you, except for another person who did hear from Rich eventually (and received an apology for the delay), and someone else who thought the software was doing AFMA on live view (which it obviously isn't and can't, although live view is used for target alignment, etc.). You're significantly outnumbered by people who did hear back.
Sorry, still not credible. I'm not saying you're wrong about not getting a response, but for example if someone sends me an email, I don't reply right away, then they send a bunch more emails, I'd be inclined to just ignore them. Also, you never mentioned the 'simple question' you asked, but the answers to most simple questions are usually easy to find on a product website, so perhaps your answer was so obvious that no reply was really needed.
Personally, I've submitted support tickets or emailed Rich directly on several occasions, and always received a relatively prompt response (usually within one business day, allowing for the UK time difference).
The only person who i not credible is you.
If you read the thraed there are 4 people complaining about Reikan support. And there is one more here in this thread . I will not reply any more to someone who would rather stick to their beliefs in the face of evidence.
I've used focal and have always received prompt answers, as have many others that I know. Computers being what they are, there will always be glitches, they seem to be no more than a normal number at FoCal.