« on: January 24, 2013, 04:35:33 PM »
Actually, my experience with Fujifilm's customer service is nothing short of exceptional. I'd had picked up an X10 earlier last year. It had the white orbs issue. In September, I'd sent it back for service. A little more than a week later they sent me a brand new X10 as replacement. It can't get any better than that.Fuji denied that there was a issue after users complained in Nov 2011, Four months later in March 2011, they admitted there was a issue, and fixed cameras started shipping in May or June. I'd think that those people who saw the issue but waited 6-7 or more months for a fix might not think service was so wonderful. The issue should have been long fixed by last September when you got your defective camera, I'd be very unhappy about getting one five or six months after they announced the replacement program.