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Messages - R1-7D

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Anyone think the body panel fitment will affect the camera's weather sealing?

Since I bought my 1DX in June of this year I've had to send it in to Canon a total of five times. Every time I send the camera in, Canon Canada CPS (platinum member) sends it back with more problems than it fixes.

This latest round of problems are threefold:

1) There is now dust on the inside of my viewfinder eyepiece that was not there before. I sent the camera in for my Transmissive LCD being out of alignment with my focus points. They obviously didn't clean anything before putting it back together.

2) They had removed the rubber hand grip for the vertical/portrait orientation, and they obviously contaminated the adhesive of the grip because it no longer sits down completely and will most likely start peeling the first time I get the camera wet or it goes from cold to hot and condensation gets in there.

3) My main concern. Also near the vertical/portrait shutter they've taken apart the body. Right next to the shutter button the body splits into three pieces, with a small thin metal piece in between the two main body panels. I had a piece of 3M invisible shield tape running overtop of all three panels to protect against knocks and scratches when I'm on the ground or rest the camera on something. The Canon technician must have lifted the piece of invisible shield to get into the camera, but when he put everything back together he actually closed the camera up with the portion of tape he peeled up hanging in-between the body panels. I actually didn't notice this for close to a month after getting the camera back and I've since pulled the tape out. There's now a slight lip where the body panels do not fit completely flush anymore.

My concern is that since there is this lip between the body panel pieces, is there a chance the camera is not properly weather sealed?

I loathe to send the camera back to Canon at this point. I'm trying to learn whether this is something I can live with and not worry about when I use the camera as it was intended to be used. 

I'm attaching some pictures of the raised lip.

EOS Bodies - For Stills / Re: Canon 1DX maintenance?
« on: December 28, 2014, 12:57:31 PM »
I had mine in for cleaning and check after about 50k, primarily to clean the sensor. It turned out that the particles I had on the sensor was from a part that was wearing down. Apparently a known fault, which had slipped my attention.  Everything was fixed and I probably have another 50k exposures now and the camera still performs as new.

That part that's wearing down I believe is the reason why particles also continually get thrown up into the viewfinder of the camera.

Third Party Manufacturers / Re: Review: Zeiss Otus 85mm f/1.4 Apo Planar T*
« on: December 12, 2014, 03:26:32 PM »
Excellent review! I always enjoy your reviews.

I am purposely staying away from this 85 and the 55 Otus. I know exactly what will happen if I go near them…

Software & Accessories / Re: FoCal - 7DII support
« on: December 10, 2014, 12:34:17 PM »
I just hope FoCal 2.0 isn't a buggy mess. Reikan have released some pretty bad updates in the past.

Technical Support / Re: Optimal processing platform of still images
« on: December 03, 2014, 12:04:11 AM »

I have been pondering the same thing, though I am only looking at Apple solutions. The obvious choice is the new Mac Pro but the truth is I think they are overkill for photography and they are unnecessarily expensive when you add in the required storage etc. This may or may not be important to you.

In the mean time my mind has been wandering to an old Mac Pro 12 core, I like that it is self contained, fully upgradeable with USB 3, FW800 and multiple Ethernet connections, as well as up to 7 internal HDD's along with reasonably priced RAM up to 128GB. It can't do Thunderbolt but with the interface options it does have I don't see that as an issue for a specialised photo computer running two screens. There are several companies that will sell you one with 3.46GHz processors with warranties too.

I'd like to know if anybody can point out any glaring issues I am missing by thinking like this, and again, I am not interested in PC or Hackintosh solutions.

Mine won't support USB 3.0 without headaches so that sucks but otherwise it's fine. It must have 6000hrs of run time and I've never had any problems with it. Highly recommended.

I am using an Inateck KT4004 PCIE USB3 card for my 2010 5,1 Mac Pro and it works beautifully with not too many hassles. Only thing is it ejects if the computer goes to sleep, which I don't let mine do anyways.

Here's the link if you want to breathe new life into you Mac Pro:

Canon EF Zoom Lenses / Re: Canon EF 70-200mm f/2.8L IS II USM
« on: November 25, 2014, 02:40:44 AM »

EOS Bodies / Re: 7D Mark II Raw Processing
« on: November 16, 2014, 11:44:37 AM »
   I have, for the moment, switched back to Aperture for post processing.  If Apple had not announced that they have stopped further development of Aperture I might make it a permanent switch back,  sigh. 

Sample RAW image from 7D Mark II processed in Aperture:

I feel the same way. Aperture was my main editing software; now LightRoom is. Apple has literally given up on their professional software and computers (the new Mac Pro is a joke). I'd be extremely cautious to invest in anymore of their expensive software, like Final Cut.

EOS Bodies - For Stills / Re: 1D X REPAIR HELP URGENT
« on: November 15, 2014, 01:06:30 PM »
seemingly helpless and apathetic.

It sort of a no-win situation.  For many reasons, this being one of the biggies, I prefer to perform my own repairs, service, etc whenever possible.  But fixing my $3500 DSLR isn't something I really want to do if others are more experienced and good at it.

Good luck getting your camera back ASAP and working like new again!

I feel exactly the same way. Car, motorcycles, computers...I'll fix em' all myself! Changing a pentaprism and making sure everything is in alignment is not something I can easily do without the right know-how and tools, unfortunately. And of course, when I do have to depend on someone else's work I'm immediately disappointed. Such is life, I guess.

I will say that the CPS representative I'm speaking to on the phone is a very nice lady. She tries very hard to listen and understand the problem.

EOS Bodies - For Stills / Re: 1D X REPAIR HELP URGENT
« on: November 15, 2014, 01:03:23 PM »
The pent prism assembly is likely the part.  I'd say it includes the transmissive screen, which may not be replaceable as a individual part.
That's why the service rep can't find it in the parts list.
The tech will obviously know what you are seeing, the issue is in getting the problem to him.
Sometimes its better to just describe the problem rather than trying to tell them which part is the issue.  The fix may be to move the AF sensor in the bottom of the camera to line up better with the LCD.

Perhaps you're right - I gave too much detail. However, I thought that it would be wise on my part to give all the details simply from reading other threads where people experienced similar issues; Canon gave them the runaround on not being able to find the part too. In one thread I saw the person said that when they change the pentaprism aligning the Transmissive LCD is not something they normally bother doing. My hope was that by giving the name of the exact part and a detailed description they'd be able to sort it all out with little to no problems.

I've sent the link Neuro provided as well as relayed what you've mention in this thread - that the Transmissive LCD is likely part of the pentaprism unit as a whole. Thanks for the help.

We'll see on Monday what happens, I guess. If they can't fix it I'm selling this camera. It's honestly been nothing but headaches since I bought it. I inclined to believe I got a lemon in some regards, and Canon technicians can never fix something to match factory specifications.

EOS Bodies - For Stills / Re: 1D X REPAIR HELP URGENT
« on: November 14, 2014, 08:09:46 PM »
"we don't have anything remotely going by the name "transmissive lcd" in the photography world...

Thanks again for your help Neuro. I will be forwarding the link.

Judging by my past experience with Canon Canada, and how this is going so far, I don't expect an easy resolution.

Third Party Manufacturers / Re: Gold-trimmed Nikon DF - good, bad, ugly?
« on: November 14, 2014, 07:01:53 PM »
Hey look, someone successfully polished a turd!

EOS Bodies - For Stills / 1D X REPAIR HELP URGENT
« on: November 14, 2014, 06:43:47 PM »
I've sent my 1DX into to Canon because the focus points/screen in the viewfinder are misaligned from the actual AF points.

Reading these threads on CR, it appears that I have a misaligned Transmissive LCD:

I wrote a detailed letter indicating to Canon what the problem is and that the Transmissive LCD needs adjusting, showing both a diagram of the focus point misalignment as well as pictures of the focus points in LiveView and the ViewFinder not aligning.

I received the following email from Canon:

"we don't have anything remotely going by the name "transmissive lcd" in the photography world, I have to give the tech more descriptive information that we are used to using here. I googled "transmissive lcd" to find out what it is you had in mind, and the closest thing that comes to that is the focusing screen that you see through the viewfinder.  Built into that screen is what we consider an "SI Plate" (Super impose) which is what you are seeing when the red lights appear to show you where your focusing point is.

I have adjusted the notes to the tech, but I am also including a schematic I would like you to take a look at.  It is a break down of the inside of the camera showing the viewfinder assembly (pentaprism) and the placement of the focusing screen.  If you would like me to add more details, I would really appreciate it if you could reference what you are seeing in this diagram, it would be beyond helpful.

If Canon doesn't know what the Transmissive LCD is, then going by the camera schematic attached, what can I tell them to adjust?

You know what would be the best way for Canon to really demonstrate commitment to customer support? If they could get their service centers to stop sucking.

The service center here in Canada has made my decision to purchase a 1DX a huge mistake. I'm now dealing with a replaced pentaprism filling with debris and a misaligned transmissive lcd because of them.

I am using the iPhone 6 Plus. I only occasionally take photos with the camera, preferring to use my Fuji X20 if I need something portable. If I ever shoot videos, which is hardly ever, I almost exclusively use my iPhone. The new 240 FPS slow mo is really cool.

I will say that the new sensor in the iPhone 6 is pretty damn good for a phone camera. I just find it hard to go to it after being spoiled by larger sensor cameras.

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