« on: November 07, 2014, 09:12:53 AM »
Personally I wouldn't buy in to the Mac system after talking to an Apple Mac tech guy in a pub somewhere. He was explaining how apple decided to cludge together 2 drives using software to simulate a hybrid SSHD, (when SSHD were readily available) their software didn't work in many instances and one of their other tech guys had written a fix that they weren't supposed to give out so you had to "accidentally" terminate the call so they could call you back to tell you how to download and fix your computer! If you get disconnected they call you back but they are not allowed to record the call for training as you haven't initiated the call, therefore they can tell you without getting in to trouble! Really?
Just another example of Apple denying the existence of a problem?
Ps Yes I trust the tech guy, in a pub somewhere!
You're talking about the "Fusion Drive". It's a software solution to what I have as an external drive, which is a hybrid.
Hybrid drives are just regular drives with a small SSD strapped on as an extra-large buffer.
When apple says SSD, it's an SSD.
'"accidentally" terminate the call so they could call you back to tell you how to download and fix your computer!'
Citation Required. Seriously. I'll grant you that their 'geniuses' are far from genuises, and there may be no documentation for an existing problem, but you're talking about a well-known, underhanded tech-support trick by end-reps that apple's support ethos would require firing for.
Specifically, Apple has NO PROBLEM with putting IN WRITING things that if we found out would find demeaning:
But hanging up on a customer, that's a rogue rep or a crappy manager, not a policy.