« on: December 11, 2013, 02:25:47 PM »
....some time after ordering Canon 70-200 f4 IS, since I didn't receive shipping confirmation, I found on their web site that the order status is "canceled". Without any explanation or even notification from Adorama. I tried again with the same result. When I called their customer service, I was told, literally: "your information doesn't match... please don't order from us any more".
I am truly sorry that this was your experience.
We use an ID verification service in conjunction with our bank. If an order is flagged as suspicious unfortunately we have no way at all of over-riding that. With rampant and ever-increasing identity fraud we have chosen to work with a particularly robust system. It may be that other retailers are using different systems from ours, with different stringencies
Keep doing it. I've had two cards 'go wild' in a week that Chase managed to catch in time. Apparently tis the season for identity theft.