Heh. What a rip of Canon Direct is.
Cancelled my order, no notification. When I asked why, they said "payment failed", couldn't tell me why, and now it's OOS.
I had ordered from Canon Direct before and knew that something was up with my order for the 5DIII on Friday/Saturday because the order confirmation didn't come through by then. I called Canon Direct and also received an email from them that many orders were screwed up and people who had not ordered products actually got confirmation emails incorrectly. Dunno what exactly happened but here's the email:
"We would like to sincerely apologize for a miscommunication you may have received from Canon on Friday, April 25th thanking you for placing an order with us. The message was intended as confirmation for those who did place an order, and may have been inadvertently sent to you.
Please note that this action was due to an over inclusive selection of customers contacted. Appropriate efforts are being made to prevent a recurrence of this error.
We apologize again for any inconvenience and thank you for your continued support."
Dunno if that is true or if it affected your order but I made dang sure to call several times on Mon to check that my order was being filled/processed. I did - finally - receive a tracking number so we shall see (knock on wood).
It's unfortunate about your cancelled order. Is there any way Canon can give you a heads up or first in line on the next refurb deal?
No idea; I'm going to call Adorama and see if I can work something out since I have a lot of gear I need to offload.
From what I gathered, CLP runs like a call center that manually inputs a discount into Canon Direct; I gathered this from the last conversation I had about what can and can't be done there. Also, it took longer to set up the CLP order than it would if I were typing myself (and I could hear her typing the info in).
The e-mail you got is utter nonsense; there's a human link somewhere that there shouldn't be. Something along the line of someone having to fill out a web-form in-house and click send.
I'm guessing Canon doesn't keep any developers on-hand to fix problems like no-email on cancel or merging inventory and order systems; a lot of companies do that these days.