Make it stop already!
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Well, I'm a relatively new poster, but decided it was time to speak up based purely on the experiences I've had with Canon's customer service, since, at it's core, that's what this thread is for.
Without fail, every time I've sent something to them for repair, items which should be well-within warranty (both based on time elapsed from purchase date, and for the issues experienced), I've been submitted an estimate, usually in the $250-350 range on the initial pass review by them. Only after contesting their appraisal, do I ever get anything worked on without any charge. To me, that's them saying that their product is without flaw and that I must have done something to prevent their gem of a device from working. I wonder how many people just pay the fee and don't contest it. I've had to go through literally hours of calls between customer service and their factory service reps to get to the point where they finally will say that they'll fix it free of charge.
I'll be the first to admit if I've dropped a lens, camera body, or poured water into a printer - I'd expect to pay for that type of repair as it's not a defect of workmanship/materials. I've never done any of those and then sent it in for repair hoping it would be covered by warranty. Makes me wonder if that's what's happening so often that Canon is turning their backs on honest customers with honest warranty claims. The very fact that there's possibly some known defects in their equipment and that we're potentially paying for it, to be honest, pisses me off a bit. So I'm not actually very sorry if you find it hard to hear us "newbies" moaning about customer service or warranty repair policy especially with the literally hundreds, if not thousands of dollars some of us have had to spend to get items repaired, I guess not everyone has the same experiences you do.
So my wife and I were walking in the park and she spots this hummingbird and points it to me. I have never seen one before, and got quite excited and worked up. The results were quite dismal (the best effort is below), so I am not even going to ask what I did wrong. But let's say this situation arises again, what should I do to ensure at least optimal results. I had a 135mm L attached to my 5dIII, ISO 160 (was set on Auto), f/8, 1/125 (was set on Av, forgot to change it in the haste). Thanks in advance.
love my Wimberley II
no maintenance/servicing in 5 years
The canyon is great, if you are there over night you have to do dusk and dawn. If you want to see anything in the bottom you need a long lens, and perhaps obvious but I will say it anyway a wide angle for the view at the top!
Can't help wih the other destinations, sorry.
Unfortunately, some people can see things differently than others. Its not clear cut as to the definition of a design flaw. If a product does not work forever, is it because of a design flaw?
If a product works for a period of time beyond the warranty, is it a design flaw? We'd all like our items to work forever, but it does not happen.
Where we worked, a person who was not qualified and did not understand the technical issues started up a web site and was notifying newspapers of a big problem, and showed a stolen video of a test of the product bursting into flames. We were, in fact, trying to test the design limits and see what it took to do just that. We then modified the product so it could pass that test. The person had left the company by then and did not have the complete picture, much less a understanding of what he saw. The newspaper reporters asked what the issue was, and we brought them in and showed them everything, the failures and the fix. Of course, the person involved then accused them of being bought off. Some people are that way, so its best to investigate rather than spreading information that might be incomplete, or even biased.
Since CR is not a investigative agency, it might be best to turn it over to a newspaper or Attorney General, or both. Since Canon USA is in New York, that state might be a place to start. Same with Canada, start in Ontario. Let them investigate or at least ask for a explanation first.
I'd be one who was very cautious about releasing stolen documents that can't be confirmed. I'd suggest to the leaker that he submit them to someone else, maybe he has and the others found them to be unreliable?
Here's "Smiley" (named Smiley for what appear to be rows of teeth on his jawline)
First image Smiley....second image Smiley with distracting nearby "scenery" that almost caused me to miss the shot!
Congratulations on your new purchase.
Just on the note of lens coats, I would not bother. I shoot quite a lot of international sports events and everyone on the pitch has their camera and lens but no lens coats. None. Everyone in the stands (who are not media and where they allow them) who are using long lenses has one with a lens coat on. It always baffles me why. Just be careful with your lens, and you do not need a coat.
You do though need a very good lens rain cover. I suggest Canon's own, as they fit perfectly and are not that pricey.
<div name="googleone_share_1" style="position:relative;z-index:5;float: right; /*margin: 70px 0 0 0;*/ top:70px; right:120px; width:0;"><g:plusone size="tall" count="1" href="http://www.canonrumors.com/2014/03/new-canon-cine-zoom-lens/"></g:plusone></div><div style="float: right; margin:0 0 70px 70px;"><a href="https://twitter.com/share" class="twitter-share-button" data-count="vertical" data-url="http://www.canonrumors.com/2014/03/new-canon-cine-zoom-lens/">Tweet</a></div>At last! A lens which will not roll off of the table!
<p>Below is an image showing the new Canon cinema lens with servo that will be announced shortly. It’s the lens in the front with the red ring.</p>
<p>NAB in Las Vegas starts April 5, 2014 and runs until April 10, 2014.</p>
<p>We’re currently not expecting any new announcements for Cinema EOS bodies, beyond the possibility of a development announcement.</p>
<p>More to come….</p>
<div id="attachment_16204" style="width: 585px" class="wp-caption alignnone"><a href="http://www.canonrumors.com/wp-content/uploads/2014/03/cinezoom1.jpg"><img class="size-medium wp-image-16204 " alt="Click for Larger" src="http://www.canonrumors.com/wp-content/uploads/2014/03/cinezoom1-575x431.jpg" width="575" height="431" /></a><p class="wp-caption-text">Click for Larger</p></div>
<p><strong><span style="color: #ff0000;">c</span>r</strong></p>