« on: February 26, 2015, 04:48:14 PM »
Was with Smug for 4 years, switched to Zen because Smug doesn't allow self-fulfilled orders.
Sorry, but I can get canvases and metal MUCH cheaper than the labs they offer, so I want to fulfill those items myself and there is no way to do that on Smug, last I checked,
I hadn't thought about that before, but I believe you're right. You can turn off selling in a gallery all together, and insert yourself in the middle by holding proofs for final editing after ordering and having print packages sent to you for personal delivery, but you can't use their shopping cart for a sale without using one of their print vendors. I'm happy with their labs and prices so far, but that's an interesting point in favor of Zen.
Another issue with selling on SmugMug is that you need to pay twice as much to upgrade from a Portfolio account to a Business account just to add features like multiple price lists and coupons, which are trivial for them to implement but essential for event sales. I can live without assistant access logins, event planning tools and boutique packaging, but I do need different price lists and the occasional event coupon so I feel they're taking advantage of me a bit.
One last minor annoyance is their immaturity when it comes to communication ("Kacching - who loves ya', baby" when you make a sale - give me a break).
But that said, I do like their site layout tools and general operation, so I've stuck with them for the past few years and will likely continue.