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Author Topic: 5D III - battery problem  (Read 2655 times)

mirekti

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5D III - battery problem
« on: October 19, 2012, 11:01:25 PM »
Yesterday I received 5d III. I got an extra battery too, Canon genuine (I ordered everything from B&H so no doubt in that).

This morning, as my first battery was about to get empty, I had swaped it with the other one and got cannot communicate error. I chose cancel and put the one that was at some 15% before back in.
For some reason I got the same error for that battery as well.
Now it seems that I have an issue with both batteries.

What should I do? I mean, it is a $3000 camera and the second day I used it...
Is this a firmware problem? The camera came with 1.1.3 Is there a way to reload it?

I cannot belive that once I finally got the camera I have to send it back.  :o
Should I ask for a new one?

Is this acctually a battery or a camera problem?
« Last Edit: October 19, 2012, 11:13:40 PM by mirekti »
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5D III - battery problem
« on: October 19, 2012, 11:01:25 PM »

scottkinfw

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Re: 5D III - battery problem
« Reply #1 on: October 20, 2012, 12:27:10 AM »
You may have a camera problem.  Seems strange that two batteries would be bad.  Got any friends with a 5d3 that you can test with those batteries?  Do you have a battery from the 5d2 to try?  Maybe take the camera to a shop and try one of their cameras or batteries.

sek

Yesterday I received 5d III. I got an extra battery too, Canon genuine (I ordered everything from B&H so no doubt in that).

This morning, as my first battery was about to get empty, I had swaped it with the other one and got cannot communicate error. I chose cancel and put the one that was at some 15% before back in.
For some reason I got the same error for that battery as well.
Now it seems that I have an issue with both batteries.

What should I do? I mean, it is a $3000 camera and the second day I used it...
Is this a firmware problem? The camera came with 1.1.3 Is there a way to reload it?

I cannot belive that once I finally got the camera I have to send it back.  :o
Should I ask for a new one?

Is this acctually a battery or a camera problem?
sek Cameras: 5D III, 5D II, EOS M  Lenses:  24-70 2.8 II IS, 24-105 f4L, 70-200 f4L IS, 70-200 f2.8L IS II, EF 300 f4L IS, EF 400 5.6L, 300 2.8 IS II, Samyang 14 mm 2.8 Flashes: 580 EX II600EX-RT X 2, ST-E3-RT
Plus lots of stuff that just didn't work for me

rpt

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Re: 5D III - battery problem
« Reply #2 on: October 20, 2012, 12:35:30 AM »
You may have a camera problem.  Seems strange that two batteries would be bad.  Got any friends with a 5d3 that you can test with those batteries?  Do you have a battery from the 5d2 to try?  Maybe take the camera to a shop and try one of their cameras or batteries.

sek
Or someone with a 5D2...

mirekti

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Re: 5D III - battery problem
« Reply #3 on: October 20, 2012, 12:40:31 AM »

I don't have anybody cos I'm not home at the moment and tomorrow I have to travel to TX.

I guess I'll bring all my boxes to TX and probably send it all back and request for a new camera.

The thing is the first battery worked fine until I swapped it with the second one. The camera reported error with that second battery and from than on with the first as well.

I finally got the camera and now if I send it I'll be out of it for who knows long  :'(
Can I get a new one or they will send this one to be repaired?

M240 | 35mm FLE | 75mm Cron | 135mm APO

rpt

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Re: 5D III - battery problem
« Reply #4 on: October 20, 2012, 12:42:14 AM »

I don't have anybody cos I'm not home at the moment and tomorrow I have to travel to TX.

I guess I'll bring all my boxes to TX and probably send it all back and request for a new camera.

The thing is the first battery worked fine until I swapped it with the second one. The camera reported error with that second battery and from than on with the first as well.

I finally got the camera and now if I send it I'll be out of it for who knows long  :'(
Can I get a new one or they will send this one to be repaired?
Try charging the first.

mirekti

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Re: 5D III - battery problem
« Reply #5 on: October 20, 2012, 12:47:50 AM »

I was just doing it.
It is fully charged and the same error. I'm writting an e-mail to B&H.

Oh, what a bad day... :-)
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rpt

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Re: 5D III - battery problem
« Reply #6 on: October 20, 2012, 12:51:27 AM »

I was just doing it.
It is fully charged and the same error. I'm writting an e-mail to B&H.

Oh, what a bad day... :-)
Sorry to hear that. Hope you get a good replacement soon.

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Re: 5D III - battery problem
« Reply #6 on: October 20, 2012, 12:51:27 AM »

mirekti

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Re: 5D III - battery problem
« Reply #7 on: October 20, 2012, 12:56:57 AM »

Is there a way to reset the camera or reload the firmware on it?
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rpt

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Re: 5D III - battery problem
« Reply #8 on: October 20, 2012, 01:54:38 AM »

Is there a way to reset the camera or reload the firmware on it?
Reset camera - here you go...
http://www.fredmiranda.com/forum/topic/1106761

mirekti

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Re: 5D III - battery problem
« Reply #9 on: October 21, 2012, 12:35:49 AM »
Reset camera - here you go...
http://www.fredmiranda.com/forum/topic/1106761

I tried that today. I let it out of the camera for two hours.
When I put it back the problem remained I just had to redo the clock again. Some settings were preserved though e.g. camera came with default jpeg and I changed it to raw and that remained.

Was the battery too short time period out of camera or some settings get written somewere else?
I mean, the fact that I had to setup the clock again ment I did the "hard" reset, right?
M240 | 35mm FLE | 75mm Cron | 135mm APO

rpt

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Re: 5D III - battery problem
« Reply #10 on: October 21, 2012, 01:14:01 AM »
Reset camera - here you go...
http://www.fredmiranda.com/forum/topic/1106761

I tried that today. I let it out of the camera for two hours.
When I put it back the problem remained I just had to redo the clock again. Some settings were preserved though e.g. camera came with default jpeg and I changed it to raw and that remained.

Was the battery too short time period out of camera or some settings get written somewere else?
I mean, the fact that I had to setup the clock again ment I did the "hard" reset, right?
Yes, you got the camera to reset. Sorry but it seems to me that you may need to send your camera back...
 :(

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Re: 5D III - battery problem
« Reply #10 on: October 21, 2012, 01:14:01 AM »