When I first bought my camera 5d mark 3, I noticed an over exposed vertical band on left side of image, so I sent it in for repair at customer service centre in Mississauga. Since it is still under warranty, they replaced the new sensor and updated the firmware. It only took 3 business days to completed the repair! I just need to only showed them my receipt.
On Thanksgiving holiday I went out for photo shoot and my camera accidentally fell onto a rock; resulting a broken lcd and some scratched marks. Due to the impact, the lens also resulting a broken rear mount. So i dropped it off for repair at same location without hesitation because I knew they would do a great job like the first time I sent it in.
The following hour, I mean literately the next hour after I dropped my camera and lens in, I received an email for an estimate of the repairs. I was like wow! so fast. That night I made the transaction online for the repairs. The next day, I checked the repair status online and found out my camera has been completed! and my lens completed the following day. I am just beyond words how fast the service was.
That's not all, there's more great news to it. When I picked up my camera and lens, I notice the scratched marks has been fixed without any additional charges, sensor cleaned, firmware updated, rear camera lcd, top lcd, shutter released button, all covered with protected sticker. I am just overwhelmed and excited with the great services I getting at Canon Canada, the completed repair shows how the technician put a lot meticulous care and efforts into. The overall cost of repairs is not even that expensive.
I don't work for Canon or neither CPS member, I just wanted to shout out my great experiences. If any of you hesitated to send your gear in for repair at canon due to cost or whatever it is, please don't hesitate anymore, just do it! I will certainly guaranteed you will be very satisfied. They will take great care of your gears and turn-around time for repair is lighting fast. I don't know about USA Canon, cant comment on that.