Gear Talk > Technical Support
EOS Utility/FoCal not recognizing 5D3 in Win8 64-bit
squarebox:
Very weird issue here, but when I connect my 5Dmk3 to my desktop (windows 8 64-bit) it detects that a 5Dmk3 has been connected and I can copy pictures down and it tells me how much battery and card space is left. However, when I launch EOS Utility (2.12) or FoCal (1.6), neither software registers that the camera is connected to the machine. Here's where it gets weirder, everything works fine on a laptop with win7 and on another laptop with the same build of windows 8. I'm using the same usb cables and whatnot.
So I gave Canon customer support a call (amazing support btw), but they were at a loss for words as to why it wasn't showing up. Was just wondering if anyone here might have a possible solution or something I could try.
Mt Spokane Photography:
Is it a new computer, or did you upgrade? Sometimes upgrades cause issues like this, but it should be working on a new installation.
squarebox:
Old computer fresh install. Same deal as the laptop using the same disk
Mt Spokane Photography:
--- Quote from: squarebox on November 09, 2012, 09:00:25 PM ---Old computer fresh install. Same deal as the laptop using the same disk
--- End quote ---
I haven't yet upgraded to Windows 8, I've been planning to buy or build a new PC. Its tough to build my own for the price of a Dell XPS with i7 3rd generation.
chicken:
I would not be surprised if its because something in Windows 8 is grabbing access to the camera first. I ran into this issue on FoCal on Win7 when I had DSLR Remote Pro opened and it grabbed the camera first. Only one program can be accessing the camera at any given time. I am not a windows 8 user but I suspect there is some way of having Windows no opening access to the device itself. This is different than the CF card showing up as a drive letter.
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