60D + EFS17-55 f/2.8 - £1000 at Tesco

[chrismartinez.co.uk]

i think it's pretty bad form on Tesco's part that they're still advertising it at the wrong price

http://direct.tesco.com/q/R.211-1426.aspx

[chrismartinez.co.uk]

Tesco have now updated their site.  The new price is £1,588.97

[lol]

No further change to my order status here. No phone calls either... wonder how many orders they had - maybe they have a backlog to manually clear?

[henryblyth]

Earlier I had a call following up my email to BBC Watchdog (I cc'd it to Tesco Direct) to apologise for all inconvenience caused and to offer a further refund of £15. However, another emailer just had a reply stating the Terms & Conditions and apologising further. I guess the emailer either worded their email quite strongly, or didn't involve Watchdog. Also, another user('s wife) is having talks with Trading Standards.

We all knew it was an honest mistake - EF-S 17-85mm and EF-S 17-55mm are VERY alike - but Tesco haven't handled the entire thing very well. Included in that bad-handling was leaving the page up for more than 24-hours after the error was noticed. All other points-of-sale were sorted; but they just couldn't remove a web page.

This might have started out as a bargin-grab, but it then turned towards making Tesco's malpractice clear. We must do all we can to fight against what might be a dupe for greater web-traffic and product orders.

This is the first time I've ever done anything like this. All the time I felt like I was channeling my brother, who is pure 'this'! It was fun, and I hope it works out as well for others who are waiting on a refund as it has for myself

Regards,
Henry

[neuroanatomist]

Granted, the amount of money is quite different in my case, but I recently went to purchase the DxO FilmPack 3, and on the comparison page for the Essential vs. Expert versions, the Expert version was listed for 79 USD.  Adding it to the cart showed it as $99.  I emailed their support department, and very soon after (before I received any reply) they had corrected the page to it's current form.  However, I subsequently received an email from them stating they would issue me a promo code enabling me to purchase at the $79 price which was originally listed.

[henryblyth]

Granted, the amount of money is quite different in my case, but I recently went to purchase the DxO FilmPack 3, and on the comparison page for the Essential vs. Expert versions, the Expert version was listed for 79 USD.  Adding it to the cart showed it as $99.  I emailed their support department, and very soon after (before I received any reply) they had corrected the page to it's current form.  However, I subsequently received an email from them stating they would issue me a promo code enabling me to purchase at the $79 price which was originally listed.

Really goes to differentiate the nice and good companies form the... erm... not so Just called Carphone Warehouse to take them up on a £25 voucher offer since their iPad 1 clearance day. (http://www.hotukdeals.com/deals/ipad-1-classic-16gb-wi-fi-carphone-warehouse-164-50/945864) Money never parted hands, yet they felt they were losing customer loyalty enough to hand out vouchers. After sorting out the voucher with an employee over the phone, I asked to speak to his manager. I then passed on compliments of the employee's demeanor and, in general, how great Carphone Warehouse are. Was really clear after the way Tesco handled everything.

[CR Backup Admin]

There is a difference between giving you the sale price where they still make a profit, and losing several hundred dollars.

[nex-s]

There is a difference between giving you the sale price where they still make a profit, and losing several hundred dollars.

+1. One thing is giving a voucher for a few pounds or dollars, when you're still going to buy the product or leave that money with the company, especially if it will be spent on a service, rather than a product. And letting someone buy something for half a grand less, than it's inteded to be sold is something completely different, because company loses money then. And they know that otherwise you wouldn't have ordered the product, if it wasn't 500 pounds less. So to them loyalty does not really matter in this case.

[lol]

Order status: cancelled and refunded. Unlike the others I never got a call from them at any time.