A few words on Adorama's customer service

[Cptn Rigo]

Hi Everyone

I just want to share my experience, almost a month ago I pull the trigger buying the EF 85 1.2L lens from Adorama via Amazon, everything was perfect until last week, when a $200 price drop appears, so... I sended an email asking if they have a price protection service, or something like that.

The legendary Helen Oster answer and after a few emails I got a $200 dlls gift certificate in my hands... Super easy, no problems at all.

I Just want to share with you guys this, because is the kind of "details" that make us keep "loyal' as customers

Happy Holidays. 

[sanj]

This is superb. And yes, Helen is legendary...!!

[Helen Oster]

Thank you for the lovely comments - very much appreciated!

Helen

[nonac]

I had a similar experience with them a few months ago with a price drop after the purchase of several CF cards. One e-mail and I had the difference credited to my account. Very much appreciated.

[distant.star]

.
Thanks, Rigo.

Nice to see good companies acknowledged by appreciative customers. My experience with Adorama and B&H is nothing but the best.

[Ryan708]

I have had good luck with Adorama as well

[TexasBadger]

Try to get Helen on the phone.  Customer service says she doesn't take calls..

[Helen Oster]

That is correct! My job involves monitoring the Internet across multiple time zones, so I work a split day, from home......

Helen

[glongstaff]

Just wish we had services like that over here in the UK...many places would have told you where to go!

[wedge12]

I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded.

Anyone know how long it takes to get a response?

[Chosenbydestiny]

Helen also guided me through to my 1D mark III purchase at Adorama a few years ago, very accommodating and I've been loyal to Adorama for online camera purchases ever since.

[nonac]

I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded.

Anyone know how long it takes to get a response?

I got a credit on my account, meaning the money is there the next time I buy something. A credit to your account does not necessarily mean a true refund.

[wedge12]

I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded.

Anyone know how long it takes to get a response?

I got a credit on my account, meaning the money is there the next time I buy something. A credit to your account does not necessarily mean a true refund.

Thanks for the reply.  At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that.  I'm still waiting...

[tpatana]

So if I bought the 5D3 today, and the price drops next few weeks, I could get refund for the difference.... tempting...

[emag]

+1
.......and they'll take my order on Saturdays...