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Author Topic: A few words on Adorama's customer service  (Read 10594 times)

Cptn Rigo

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A few words on Adorama's customer service
« on: December 28, 2012, 12:46:29 AM »
Hi Everyone

I just want to share my experience, almost a month ago I pull the trigger buying the EF 85 1.2L lens from Adorama via Amazon, everything was perfect until last week, when a $200 price drop appears, so... I sended an email asking if they have a price protection service, or something like that.

The legendary Helen Oster answer and after a few emails I got a $200 dlls gift certificate in my hands... Super easy, no problems at all.

I Just want to share with you guys this, because is the kind of "details" that make us keep "loyal' as customers

Happy Holidays.  ;)

5D MkIII + 35L, 85L, 135L, 70-300L, 24-70L II

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A few words on Adorama's customer service
« on: December 28, 2012, 12:46:29 AM »

sanj

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Re: A few words on Adorama's customer service
« Reply #1 on: December 28, 2012, 01:43:20 AM »
This is superb. And yes, Helen is legendary...!!

Helen Oster

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Re: A few words on Adorama's customer service
« Reply #2 on: December 29, 2012, 11:44:43 AM »
Thank you for the lovely comments - very much appreciated!

Helen
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

nonac

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Re: A few words on Adorama's customer service
« Reply #3 on: December 29, 2012, 11:51:04 AM »
I had a similar experience with them a few months ago with a price drop after the purchase of several CF cards. One e-mail and I had the difference credited to my account. Very much appreciated.
1Dx, 5d Mark III, 7d Mark II, 24mm f/1.4L II, 24-105 f/4L IS, 70-200 f/2.8L IS II, 100 f/2.8L IS macro, 135 f/2L, 300 f/2.8L II, 3x 600EX-RT, 2x ST-E3-RT, EF 1.4x III

distant.star

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Re: A few words on Adorama's customer service
« Reply #4 on: December 29, 2012, 12:29:52 PM »

.
Thanks, Rigo.

Nice to see good companies acknowledged by appreciative customers. My experience with Adorama and B&H is nothing but the best.
You're offended? Oh, really! Life IS offense -- get used to it.

Ryan708

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Re: A few words on Adorama's customer service
« Reply #5 on: December 29, 2012, 12:58:56 PM »
I have had good luck with Adorama as well
6D | EF 70-200 f/4L IS | EF 24-105 f/4L IS | EF 50mm f/1.8 STM | 60D | Sigma 17-70 f/2.8-4 | Tamron 70-300 4-5.6 VC | EF-S 10-18 f/4.5-5.6 | Speedlite 430EX II | Sigma EF-610 DG superflash | and a $2 EF 35-80 f/4-5.6 III

TexasBadger

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Re: A few words on Adorama's customer service
« Reply #6 on: December 29, 2012, 01:01:37 PM »
Try to get Helen on the phone.  Customer service says she doesn't take calls..
5DC, 5D3, Elan7, G12, 28 1.8, 50 1.8 II, 85 1.8 USM, 135 2.0 L, 24-70 2.8 L, 70-200 2.8 L, 560 EX, 580 EX II (2) --- all Canon.

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Re: A few words on Adorama's customer service
« Reply #6 on: December 29, 2012, 01:01:37 PM »

Helen Oster

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Re: A few words on Adorama's customer service
« Reply #7 on: December 29, 2012, 01:12:48 PM »
That is correct! My job involves monitoring the Internet across multiple time zones, so I work a split day, from home......

Helen
« Last Edit: December 29, 2012, 01:27:08 PM by Helen Oster »
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

glongstaff

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Re: A few words on Adorama's customer service
« Reply #8 on: December 29, 2012, 01:47:01 PM »
Just wish we had services like that over here in the UK...many places would have told you where to go!
5D MKIII, EF 24-105mm F/4 IS L USM, EF 85mm F/1.8, EF 55-200mm 4.5-5.6 USM,  Sigma DG 150-500 5-6.3 APO HSM, Speedlite 430EXII

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wedge12

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Re: A few words on Adorama's customer service
« Reply #9 on: December 29, 2012, 02:12:59 PM »
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?

Chosenbydestiny

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Re: A few words on Adorama's customer service
« Reply #10 on: December 29, 2012, 02:17:01 PM »
Helen also guided me through to my 1D mark III purchase at Adorama a few years ago, very accommodating and I've been loyal to Adorama for online camera purchases ever since.
Nikon electric fan, gas stove, and slippers. Canon Elan 7, 1D Mark III, 5D mark III, and 2x6D. Canon 24mm Samyang/Rokinon, 85L, 135L, and many other lenses. 2x Canon 580ex II, third party speedlites, studio strobes

nonac

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Re: A few words on Adorama's customer service
« Reply #11 on: December 29, 2012, 03:30:55 PM »
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?

I got a credit on my account, meaning the money is there the next time I buy something. A credit to your account does not necessarily mean a true refund.
1Dx, 5d Mark III, 7d Mark II, 24mm f/1.4L II, 24-105 f/4L IS, 70-200 f/2.8L IS II, 100 f/2.8L IS macro, 135 f/2L, 300 f/2.8L II, 3x 600EX-RT, 2x ST-E3-RT, EF 1.4x III

wedge12

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Re: A few words on Adorama's customer service
« Reply #12 on: December 29, 2012, 04:54:39 PM »
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999.  I called customer service on Dec 17, and they said they were going to credit my account back the $100. 

I am still waiting for my refund.  I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?

I got a credit on my account, meaning the money is there the next time I buy something. A credit to your account does not necessarily mean a true refund.

Thanks for the reply.  At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that.  I'm still waiting...

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Re: A few words on Adorama's customer service
« Reply #12 on: December 29, 2012, 04:54:39 PM »

tpatana

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Re: A few words on Adorama's customer service
« Reply #13 on: December 29, 2012, 05:01:14 PM »
So if I bought the 5D3 today, and the price drops next few weeks, I could get refund for the difference.... tempting...

emag

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Re: A few words on Adorama's customer service
« Reply #14 on: December 29, 2012, 05:57:28 PM »
+1
.......and they'll take my order on Saturdays...

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Re: A few words on Adorama's customer service
« Reply #14 on: December 29, 2012, 05:57:28 PM »