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Author Topic: A few words on Adorama's customer service  (Read 6225 times)

mingyuansung

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Re: A few words on Adorama's customer service
« Reply #15 on: December 29, 2012, 06:04:03 PM »
Thanks for your sharing.  I also just bought my 5D3 and 50L from Adorama. Customer service is very important.
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Re: A few words on Adorama's customer service
« Reply #15 on: December 29, 2012, 06:04:03 PM »

DBCdp

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Re: A few words on Adorama's customer service
« Reply #16 on: December 29, 2012, 06:51:19 PM »
While I haven't had a price drop issue before, I have bought over half my gear from Adorama with very good results. They're the first place I go when I need something.

Some 5 1/2 years ago I bought a 70-200 2.8L IS from B&H. Something was wrong with it, like the aperture was messed up or something, it just wouldn't take a clear picture but had clear/blur areas all over at any setting. So I called them and told them, and needed it exchanged quick as I was going to an out of state wedding. The guy sent the replacement even before I sent the defective one back so I thought all was ok. The new one worked fine and I made the trip to VA from TX without a hitch. But when I got home I found that B&H had charged me a $50 restocking fee! For a defective lens! I called, I wrote...no effort ever made to resolve that issue.

That's when I found Adorama and I've been with them ever since, without a hitch! Purchased my used 1DsMkII from them on the phone, as usual it got here quickly and all was well...a very good example of the camera in excellent shape for a good price. How do you complain about that? :)

Helen Oster

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Re: A few words on Adorama's customer service
« Reply #17 on: December 30, 2012, 01:49:12 AM »

Thanks for the reply.  At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that.  I'm still waiting...

Please email me, Helen@adorama.com and it will be done TODAY!

The price promise is a 30-day promise - if the price you paid within the previous 30 days drops, we will give you a store credit for that value, which you can use the next time you call an order in

However, if the price goes up we won't come after you!  ;)

Incidentally, if you place a back-order and when we receive new stocks the price to us has increased, we will make every effort to maintain the price at which you ordered, or of course, give you the option to cancel
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

Helen Oster

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Re: A few words on Adorama's customer service
« Reply #18 on: December 30, 2012, 02:14:09 AM »
So if I bought the 5D3 today, and the price drops next few weeks, I could get refund for the difference.... tempting...

Within the next 30 days... yes, indeed! :) (But do keep a hold of my contact details: Helen@adorama.com)
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

tpatana

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Re: A few words on Adorama's customer service
« Reply #19 on: December 30, 2012, 02:26:34 AM »
So if I bought the 5D3 today, and the price drops next few weeks, I could get refund for the difference.... tempting...

Within the next 30 days... yes, indeed! :) (But do keep a hold of my contact details: Helen@adorama.com)

You temptress! I'm so avoiding this trap. Unless there's great deal on 5d3 (kit or no) with a grip (or no grip). Last year just 15 minutes before midnight on new year's eve, "had" to buy the 70-200 II. (after few bottles of liquid encouragement to come up with good story how my finger slipped and I accidentally typed in all the info on the ordering page) Maybe there'll be similar accident this year too :)

wedge12

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Re: A few words on Adorama's customer service
« Reply #20 on: December 30, 2012, 12:43:05 PM »

Thanks for the reply.  At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that.  I'm still waiting...

Please email me, Helen@adorama.com and it will be done TODAY!

The price promise is a 30-day promise - if the price you paid within the previous 30 days drops, we will give you a store credit for that value, which you can use the next time you call an order in

However, if the price goes up we won't come after you!  ;)

Incidentally, if you place a back-order and when we receive new stocks the price to us has increased, we will make every effort to maintain the price at which you ordered, or of course, give you the option to cancel

Thank you Helen!  I just received an email and they said that they were going to credit back my card.  I appreciate your concern. 

Helen Oster

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Re: A few words on Adorama's customer service
« Reply #21 on: December 30, 2012, 01:33:46 PM »


Thank you Helen!  I just received an email and they said that they were going to credit back my card.  I appreciate your concern.

You got lucky!
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

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Re: A few words on Adorama's customer service
« Reply #21 on: December 30, 2012, 01:33:46 PM »

Ryan708

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Re: A few words on Adorama's customer service
« Reply #22 on: January 07, 2013, 08:52:45 PM »
It is actually quite a reassurance to see someone working for adorama is either A) passionate enough about photography to be on this site, or B) cares enough about their work to look around the sight.

Or perhaps both!  I have had good luck with Adorama, Only problem I ever had was ordering something for a minolta by accident :-P I got click happy I guess
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Cptn Rigo

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Re: A few words on Adorama's customer service
« Reply #23 on: January 07, 2013, 10:07:14 PM »
Thank you for the lovely comments - very much appreciated!

Helen

Nope, THANK YOU!  :D
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GaryJ

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Re: A few words on Adorama's customer service
« Reply #24 on: January 09, 2013, 04:58:53 AM »
Wish we had Helen and her team here in OZ
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lipe

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Re: A few words on Adorama's customer service
« Reply #25 on: January 09, 2013, 05:27:31 AM »
yeah i bought 85 1.2L from adorama, amazing, never have a problem, i take this around the world
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trueblue_dtw@yahoo.co.uk

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Re: A few words on Adorama's customer service
« Reply #26 on: January 09, 2013, 05:32:36 AM »
I just bought a Canon 500mm F4/L USM II, no problems, great service, I will continue to buy stuff from them...

Dave
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Re: A few words on Adorama's customer service
« Reply #26 on: January 09, 2013, 05:32:36 AM »