I recently sold off my 50D, and upgraded to a refurbished 7D from the Canon direct shop online.
I know, I know - the upgrade should have been to a full frame - but I am waiting for that 5dMKIII and a 7D has most of what I need for now. (The real reason I upgraded was better AF system and wireless off camera flash capabilities - yes the upgrade cost me less than the canon ST-E2). Video was just an added bonus.
Sorry, that ramble was more me thinking out loud than informational. The point of this is, I had a great experience shopping for the camera directly from Canon and when I received the camera it truly was undistinguishable from a brand new body. No fingerprints, scratches or noticeable wear. The only noticeable difference is the box they package it all in is not the same as the retail box.... there is a special "Refurbished" box, which still safely holds everything together. All cables, cords, manuals and accessories that come with the brand new camera came wrapped in the little bags and everything. Will not hesitate to order from them again - at least until amazon prices become reasonable or on par with Canon direct pricing again.
Hopefully this helps anyone on the fence about ordering refurbed items from Canon. Will be asking for some lens suggestions on a different thread