DigitalREv is living in a very competetive business environment and they have been around for a while.
My last purchase from them dates from 2008.
If a very visible company like theirs starts getting bad feedback, it wil cost them thousands of dollars daily.
Given the chance, they will do everything in their power to get the customer the product he will be happy with ASAP.
They cannot afford 95% satisfaction rate, it has to be 99%. The one per cent being French who did not understand the operating instructions. And, of course, if you do 10 000 transactions a month, statistics are against you how ever hard you might try. Many clients who have absolutely nothing happening in their lives, live fully the experience beuíng bullied by the International Capitalism.
Those HK guys who have a 10-year track record are good.
That's the point where we should start. If there is a problem, they are more than willing to fix it at their own cost rather than let it go public.
That's their way of doing business. I have some experience.
Stay clear of the French sellers, however. They steal.
Also, it is a good idea to check that the seller's name corresponds to the billing eMail.
PayPal is your friend when you are buying but a bitchy SOB when you are the seller whose product has not arrived.
I think the Market has taught them to be bitchy...attack the guy whose money you have access to, not somebody in Azerbhaidzan Tribal Areas...