November 24, 2014, 04:35:46 PM

Author Topic: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X  (Read 6191 times)

Canon Rumors

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Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« on: February 20, 2013, 08:28:07 PM »
Official Service Advisory Notice
This service notification e-mail contains important information about your EOS 5D Mark III Digital SLR/EOS-1D X Digital SLR Camera. Please note that product service announcement e-mails contain advisory or informational content that may be critical to the proper operation of your product, including safety, update, and instructional messages. Please carefully review the information in this e-mail as it relates to your Canon product.

Thank you for using Canon products.

Affected Products

  • EOS 5D Mark III Digital SLR Camera
  • EOS-1D X Digital SLR Camera

Details
Depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite’s AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite’s AF Assist Beam.

We are developing a solution to enhance the focusing feature for the EOS 5D Mark III and EOS-1D X and plan to release a firmware update based on following estimated schedule:

  • EOS 5D Mark III: (estimated) Late April, 2013
  • EOS-1D X: (estimated) Late May, 2013

Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Canon EOS 5D Mark III $3149 | Canon EOS-1D X $6728

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« Last Edit: February 20, 2013, 08:29:58 PM by Canon Rumors »
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Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« on: February 20, 2013, 08:28:07 PM »

verysimplejason

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #1 on: February 20, 2013, 09:30:53 PM »
At least Canon admits its fault when warranted (even if it took some time)... unlike some others... :)

mackguyver

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #2 on: February 20, 2013, 09:45:16 PM »
I haven't received this email yet, but like most of these things I read, I'm sure it's on the way and will probably be in my inbox tomorrow.  All I've got is the CPS Oscars emails at the moment...

TrumpetPower!

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #3 on: February 20, 2013, 10:11:55 PM »
Any hints as to if this update will just be for the referred-to AF fix, or if it'll also include all the other promised updates?

b&

bvukich

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #4 on: February 20, 2013, 10:27:05 PM »
All I've got is the CPS Oscars emails at the moment...

Yeah, I've gotten like three of those so far.  It's starting to get a little obnoxious.

justwildlife

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #5 on: February 20, 2013, 11:24:28 PM »
Canon India has not sent any Service Advisory mail to users.

Dylan777

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #6 on: February 20, 2013, 11:42:51 PM »
Received this email from Canon today. I'm in US - California
Body: 1DX -- 5D III
Zoom: 16-35L f4 IS -- 24-70L II -- 70-200L f2.8 IS II
Prime: 40mm -- 85L II -- 135L -- 200L f2 IS -- 400L f2.8 IS II

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #6 on: February 20, 2013, 11:42:51 PM »

J.R.

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #7 on: February 21, 2013, 04:17:33 AM »
Canon India has not sent any Service Advisory mail to users.

They expect you to check at CR ;)
5D3, 6D, 600D, RX100
16-35L, 24-70L II, 70-200L II, 100-400L, 50L, 85L II, 135L, 24TSE, 40, 100 macro, 18-55 II, 55-250 II, 600RT x 4
I come here to learn something new, not to learn how bad my gear is - I know that already ;-)!

zim

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #8 on: February 21, 2013, 08:23:21 AM »
Excellent stuff, makes it nice and official

wockawocka

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #9 on: February 21, 2013, 12:19:20 PM »
About time too.
1DX, 5D3 and Hasselblad H Series owner.

melbournite

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #10 on: February 21, 2013, 07:56:09 PM »
Canon India has not sent any Service Advisory mail to users.

They expect you to check at CR ;)

Same in Australia, no notification - lucky we have our trusty CR.

Louis

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #11 on: February 24, 2013, 05:39:41 AM »
I wonder if its possible to make the 5D3 -EV3 like the 6D?

neuroanatomist

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #12 on: February 24, 2013, 07:59:18 AM »
I wonder if its possible to make the 5D3 -EV3 like the 6D?

Almost certainly not...
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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #12 on: February 24, 2013, 07:59:18 AM »

Louis

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #13 on: February 24, 2013, 07:01:32 PM »
I wonder if its possible to make the 5D3 -EV3 like the 6D?

Almost certainly not...

If not then I wonder how they are going to fix this problem

J.R.

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #14 on: February 25, 2013, 07:24:00 AM »
I wonder if its possible to make the 5D3 -EV3 like the 6D?

Almost certainly not...

If not then I wonder how they are going to fix this problem

The camera doesn't need to have the ability to AF at -EV3 for this problem to be solved or this problem would have been there will every camera Canon has produced, except the 6D. A tweaking of the AF algorithms is what I expect.
5D3, 6D, 600D, RX100
16-35L, 24-70L II, 70-200L II, 100-400L, 50L, 85L II, 135L, 24TSE, 40, 100 macro, 18-55 II, 55-250 II, 600RT x 4
I come here to learn something new, not to learn how bad my gear is - I know that already ;-)!

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Re: Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X
« Reply #14 on: February 25, 2013, 07:24:00 AM »