unfortunately, by the time I sent a message to Reikan it was past 5pm GMT yesterday, (they are closed for the weekend) so I'll have to wait till Monday.
to be fair their system was pretty quick in generating a ticket number for my problem so I'm pretty confident they'll get back to me.
Waiting on Reikan to contact me for the ticket they generated for my complaint on Friday ... so far my Ticket Status with Reikan shows as "Being Procesed" (refer to the attachment) ... will keep posting my experience with Reikan and how they resolve this problem ... hope it helps those who are considering FoCal.
Woke up very late today coz last night Qatar declared today as a public holiday, coz the Emir (ruler of the nation) handed over the power to his 33 year old son (I think it is brilliant to have youth leading the nation) hence the holiday and the cause to get up late ... anyway, back to the topic:
11 hours ago Reikan sent me an email (but I just saw it now, coz I woke up very late ... by the way, Reikan's website says 72 hours, I'm assuming that is business hours, for getting back to customer complaints ... they got back to me in abiut 24 business hours, as I only sent in the complaint at the end of their business week ... so I'd say Reikan's turn-around time is very good ) ... now, here is Reikan's message:
Sorry to hear that - just let me ask you a couple more questions:
Can you confirm you installed mono 2.10.9 from the fo-cal website?
Are you using any form of usb extension cable, usb hub? Have you tried the camera in a different port?
I assume you get past the find and connect part of the connection?
Thank you for your email.
Originally I installed the wrong Mono framework (version 3.10.12) and FoCal wold not allow me to run the program, it asked me to install the correct version ... so I uninstalled the wrong version (3.10.12) and installed the correct version (2.10.9) ... after this FoCal opened up and began the tests until I got the error messages.
Yes I was successful in getting past the "find and connect" part of the connection.
I used the USB cable that came with my Canon 5D MK III, I did not use any extensions ... I also tried 2 different USB cables just to be sure that it wasn't the fault of the cable.
My MacBook Pro has 2 USB ports and I tried in both.
My first attempt was using the "Fully Automatic" mode ... heard a couple of shots being taken and in the info section it said "Defocusing Lens" and a few seconds later I got this error "LiveViewStae: Action timeout"
The I re-launched FoCal and tried the "Semi Automatic" mode ... heard a couple of shots being taken and a few seconds later, I get an error message 'DoPhaseDetectAF: Action timeout'
I ran the test 6 times (3 times on Fully Automatic mode & 3 times on Semi Automatic Mode), kept getting the same error messages every single time at about the same time.
Can't figure out what is causing these errors ... your assistance in resolving this issue is most appreciated.
Will keep you posted on further developments.