October 01, 2014, 04:46:59 AM

Author Topic: 24-70Mk2 fell off my 5DMk3 and smashed  (Read 20461 times)

Jeremy

  • Power Shot G16
  • **
  • Posts: 23
    • View Profile
24-70Mk2 fell off my 5DMk3 and smashed
« on: March 29, 2013, 10:56:55 AM »
Last night while shooting an event, my new (2 months old) 24-70 Mk2 FELL OFF MY 5DMk3 and smashed on a tile floor. I Googled this issue and a lot of people have had this happen. I never gave it much though, but the zoom ring puts my thumb ON TOP OF the lens release button while shooting. I must've hit it accidentally and then, when zooming, rotated the lens off the camera.  I tested it with my 16-35 (that I've shot with for years with no trouble) and the zoom ring is farther down the barrel, so it doesn't get bumped.  Is this a design flaw with the new 24-70 or am I doing doing something different from every other photog out there?  I am devastated.

canon rumors FORUM

24-70Mk2 fell off my 5DMk3 and smashed
« on: March 29, 2013, 10:56:55 AM »

RLPhoto

  • Canon EF 300mm f/2.8L IS II
  • *******
  • Posts: 3465
  • Gear doesn't matter, Just a Matter of Convenience.
    • View Profile
    • My Portfolio
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #1 on: March 29, 2013, 11:09:07 AM »
Uh, the 24-105 also has teh zoom ring in the same spot. Never knew this was an issue.  :-X

pierceography

  • EOS M2
  • ****
  • Posts: 230
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #2 on: March 29, 2013, 11:21:58 AM »
I'm also skeptical about this being an actual issue.  I just pulled my 5Dm3 with the 24-70mm ii out of my bag and tried to reproduce the problem.  I can't, for the life of me, see how anyone could accidentally release the lens while zooming.  I have very large hands, and in order to push the lens release with my left hand, my thumb would be almost entirely off the zoom ring.

But regardless of whether or not this is a design flaw, losing a nearly brand new 24-70mm ii is pretty awful.  My condolences to you, sir.
5D mark III, 7D, Sigma 12-24mm II, TS-E 24mm f/3.5L II, 24-70mm f/2.8L II, Sigma 35mm f/1.4, Sigma 50mm f/1.4, 70-200mm f/2.8L IS II, 85mm f/1.2L II, 100mm f/2.8L, 135mm f/2L, 2x TC III

Jeremy

  • Power Shot G16
  • **
  • Posts: 23
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #3 on: March 29, 2013, 11:40:14 AM »
@pierceography   We must just hold the camera differently.  Not that I've ever thought about it until last night, but in looking at it now, I brace my thumb left against the body of the camera to steady it and zoom with my middle and pointer fingers.  My thumb doesn't move much.  And it's right on the lens release.  Testing it here at my desk, I'm having a hard time replicating it too.  As we all know, though, shooting at a job is a lot different than testing at home.

EvilTed

  • Guest
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #4 on: March 29, 2013, 11:42:54 AM »
Last night while shooting an event, my new (2 months old) 24-70 Mk2 FELL OFF MY 5DMk3 and smashed on a tile floor. I Googled this issue and a lot of people have had this happen. I never gave it much though, but the zoom ring puts my thumb ON TOP OF the lens release button while shooting. I must've hit it accidentally and then, when zooming, rotated the lens off the camera.  I tested it with my 16-35 (that I've shot with for years with no trouble) and the zoom ring is farther down the barrel, so it doesn't get bumped.  Is this a design flaw with the new 24-70 or am I doing doing something different from every other photog out there?  I am devastated.

Ouch!

Let me check mine before I end up doing the same.
Thanks for the heads up!

ET

Mt Spokane Photography

  • Canon EF 600mm f/4L IS II
  • ********
  • Posts: 8750
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #5 on: March 29, 2013, 11:53:56 AM »
If the mount is loose enough, it could easily happen.  I'd complain to Canon about it and ask for a replacement.  Tolerance buildup can cause lenses to be tight or loose on the mounting.  Ideally, you should have to apply substantial force to remove it.
 
Mine is arriving next week, so I'll be sure to check for that.

Inspiron41

  • Power Shot G16
  • **
  • Posts: 23
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #6 on: March 29, 2013, 11:56:20 AM »
i never seen this happen with my gear (knock on wood). being a rightie, i rotate the zoom with my left hand, supporting the base of camera with the palm of my left hand. of all that time, i never hit the release button.

i'm more afraid of not locking the lens in place properly whenever i change my lens quickly.

canon rumors FORUM

Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #6 on: March 29, 2013, 11:56:20 AM »

Rienzphotoz

  • Canon EF 300mm f/2.8L IS II
  • *******
  • Posts: 3323
  • Peace unto all ye Canon, Nikon & Sony shooters
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #7 on: March 29, 2013, 11:57:33 AM »
Last night while shooting an event, my new (2 months old) 24-70 Mk2 FELL OFF MY 5DMk3 and smashed on a tile floor. I Googled this issue and a lot of people have had this happen. I never gave it much though, but the zoom ring puts my thumb ON TOP OF the lens release button while shooting. I must've hit it accidentally and then, when zooming, rotated the lens off the camera.  I tested it with my 16-35 (that I've shot with for years with no trouble) and the zoom ring is farther down the barrel, so it doesn't get bumped.  Is this a design flaw with the new 24-70 or am I doing doing something different from every other photog out there?  I am devastated.
First my sympathies for the loss ... I can totally understand coz not too long ago my 24-70 L II was stolen from me. But coming to your question, I don't think it is the "design flaw", it must be something to do with your technique. Having said that my technique isn't all that good either, I manged to have the lens stolen :-[ 
Canon 5DMK3 70D | Nikon D610 | Sony a7 a6000 | RX100M3 | 16-35/2.8LII | 70-200/2.8LISII | 100/2.8LIS | 100-400LIS | 40/2.8 | 50/1.4 | 85/1.8 | 600EX-RTx2 | ST-E3-RT | 24/3.5 T-S | 10-18/4 OSS 16-50 | 24-70/4OSS | 55/1.8 | 55-210 OSS | 70-200/4 OSS | 28-300VR | HVL-F43M | GoPro Black 3+ & DJI Phantom

bdunbar79

  • Canon EF 300mm f/2.8L IS II
  • *******
  • Posts: 2582
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #8 on: March 29, 2013, 12:03:00 PM »
Last night while shooting an event, my new (2 months old) 24-70 Mk2 FELL OFF MY 5DMk3 and smashed on a tile floor. I Googled this issue and a lot of people have had this happen. I never gave it much though, but the zoom ring puts my thumb ON TOP OF the lens release button while shooting. I must've hit it accidentally and then, when zooming, rotated the lens off the camera.  I tested it with my 16-35 (that I've shot with for years with no trouble) and the zoom ring is farther down the barrel, so it doesn't get bumped.  Is this a design flaw with the new 24-70 or am I doing doing something different from every other photog out there?  I am devastated.

First off,  you gotta relax.  Go drink some beer tonight and cool off.  Then back to business.  Realize that these sorts of things happen to everyone time to time.  There have been people who have broken 400L, 500L, 600L lenses too.  Plan out what you can use in place of that lens and then also plan out financially how you can replace the lens and how soon.  You will have to replace the lens eventually.  Lastly, just learn what you did and how it happened and simply make sure you don't do that again. 

Things will come around.  I would also call Canon and tell them what happened and/or where you bought it.
2 x 1DX
Big Ten, GLIAC, NCAC

Rienzphotoz

  • Canon EF 300mm f/2.8L IS II
  • *******
  • Posts: 3323
  • Peace unto all ye Canon, Nikon & Sony shooters
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #9 on: March 29, 2013, 12:10:10 PM »
broken 400L, 500L, 600L lenses.
OUCH, OUCH, OUCH!
Canon 5DMK3 70D | Nikon D610 | Sony a7 a6000 | RX100M3 | 16-35/2.8LII | 70-200/2.8LISII | 100/2.8LIS | 100-400LIS | 40/2.8 | 50/1.4 | 85/1.8 | 600EX-RTx2 | ST-E3-RT | 24/3.5 T-S | 10-18/4 OSS 16-50 | 24-70/4OSS | 55/1.8 | 55-210 OSS | 70-200/4 OSS | 28-300VR | HVL-F43M | GoPro Black 3+ & DJI Phantom

tron

  • 1D X
  • *******
  • Posts: 1841
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #10 on: March 29, 2013, 12:12:15 PM »
This is unfortunate. I am really sorry.

You reminded my of my accidents. The last summer I had 3!

The second one was an almost had a fatal camera bag accident. Now that bag contained:

5DMkII, 70-200 f/2.8L IS II, 35mm 1.4L, TS-E 17mm f/4L, TS-E 24mm II L, EF1.4X !!!

Fortunately EVERYTHING survived 100%. (This is a long story...)

In the aftermath of what had happened, when I was at my room I wanted to put my 35mm 1.4L on its lens pouch.
Well, it slipped from my fingers and dropped a few centimeters on my ... TS-E 24mm II which was on the bed!!!!!!!!

Both lenses fortunately had their caps on.

The TS-E lens had no issues, not even an external mark on it!

The 35mm was equally scratch free everywhere!!!

When I tried though to put it back on my camera I had to apply extra pressure to hear the click.

So by accident this lens is hard to move and fall BUT... I have to pay attention to make sure the lens is
really attached to the camera because it can seem attached but is missing a final twist.

Mine were user errors. You however may try to ask Canon and see how they respond.

I do not believe they will replace the lens for free but there is a chance they will offer you a generous price reduction to get a new one.

neuroanatomist

  • CR GEEK
  • ********
  • Posts: 14527
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #11 on: March 29, 2013, 12:24:35 PM »
This reminds me - I need to have my new 24-70 II added to my list of insured gear (so I don't have to worry about 'financially how I can replace the lens and how soon'). 

Insure your gear, people!

FWIW, I did accidentally drop my 5DII due to an inadvertent press of the lens release...twice.  :(  I routinely carry body+lens from a BR strap, and with a heavy lens it's attached to the tripod collar.  The first time I added a 2x TC behind the lens, it changed the balance point such that as it hung at my hip, the lens release button was able to contact my belt. The first time, I thought I just hadn't mounted the lens securely. The second time (slow learning curve) it became apparent that it was the lens release.  Fortunately, the camera functioned fine after the drops, although when I redid the AFMA, all of the lens values had shifted by about 10 units.
EOS 1D X, EOS M, and lots of lenses
______________________________
Flickr | TDP Profile/Gear List

Rienzphotoz

  • Canon EF 300mm f/2.8L IS II
  • *******
  • Posts: 3323
  • Peace unto all ye Canon, Nikon & Sony shooters
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #12 on: March 29, 2013, 12:25:43 PM »
Last night while shooting an event, my new (2 months old) 24-70 Mk2 FELL OFF MY 5DMk3 and smashed on a tile floor. I Googled this issue and a lot of people have had this happen. I never gave it much though, but the zoom ring puts my thumb ON TOP OF the lens release button while shooting. I must've hit it accidentally and then, when zooming, rotated the lens off the camera.  I tested it with my 16-35 (that I've shot with for years with no trouble) and the zoom ring is farther down the barrel, so it doesn't get bumped.  Is this a design flaw with the new 24-70 or am I doing doing something different from every other photog out there?  I am devastated.
First my sympathies for the loss ... I can totally understand coz not too long ago my 24-70 L II was stolen from me. But coming to your question, I don't think it is the "design flaw", it must be something to do with your technique. Having said that my technique isn't all that good either, I manged to have the lens stolen :-[

How and where was it stolen?
How? ... hmmm, if I knew I'd have searched, caught and kicked the 5h!t out of that person.
Where? ... it was during one of my photo shoots at an oil and gas exhibition, my camera bag (with several lenses and a back-up body) was kept inside a small room in our company booth. At the end of the day when I check my bag, everything was in there except for the 24-70 L II
Normally Qatar is an extremely safe country, you almost never hear of people stealing anything in this country ... when they do it comes as a headline in the local newspapers ... during summer months (it goes to 55 degrees), most people keep our cars running with the AC on while we shop and come back after half hour or so, while relatively expensive stuff (laptops, cameras etc) are left in the car and no one ever steals it ... so getting my lens stolen was a big surprise.   
Canon 5DMK3 70D | Nikon D610 | Sony a7 a6000 | RX100M3 | 16-35/2.8LII | 70-200/2.8LISII | 100/2.8LIS | 100-400LIS | 40/2.8 | 50/1.4 | 85/1.8 | 600EX-RTx2 | ST-E3-RT | 24/3.5 T-S | 10-18/4 OSS 16-50 | 24-70/4OSS | 55/1.8 | 55-210 OSS | 70-200/4 OSS | 28-300VR | HVL-F43M | GoPro Black 3+ & DJI Phantom

canon rumors FORUM

Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #12 on: March 29, 2013, 12:25:43 PM »

Mt Spokane Photography

  • Canon EF 600mm f/4L IS II
  • ********
  • Posts: 8750
    • View Profile
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #13 on: March 29, 2013, 12:25:52 PM »
If you used American express to purchase the lens, they have some additional warranty coverage, so if Canon won't fix it, Amex may.  Other CC's also sometimes have similar coverages, so be sure to check.

mrsfotografie

  • 1D X
  • *******
  • Posts: 1405
  • www.mrsfotografie.nl
    • View Profile
    • MRS fotografie
Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #14 on: March 29, 2013, 12:32:59 PM »
 :o

Are you sure the lens was properly 'locked' in the first place? I can imagine it could fall off if the lens release mechanism wasn't engaged.
5D3, 5D2, Sony α6000, S90 | SY14 f/2.8, Ʃ20 f/1.8, 24 f/2.8, 35 f/2, Ʃ35 f/1.4A, 50 f/1.8 I, Ʃ50 f/1.4 EX, 100L Macro, 17-40L, 24-105L, 70-200 f/2.8L IS II, 1.4x II, 70-300L, 100-400L | E-mount: SY12 f/2, Ʃ19 & 30 f/2.8 EX DN, 16-70 ZA OSS, 55-210 OSS, Metabones SB | FT-QL, AE-1P | FD(n) & FL lenses

canon rumors FORUM

Re: 24-70Mk2 fell off my 5DMk3 and smashed
« Reply #14 on: March 29, 2013, 12:32:59 PM »