"I'm with MFG team for 11yrs and now 3yrs in R&D. NO - refur items DO NOT get special treatment.".......
So, Dylan777, does that mean, in your opinion, that refurbs are not a great idea? It makes inherent sense that you don't pay less and get more. But is the "less" simply a shorter warranty or is the "less" a lessor product? In other words( assuming that whatever quality control process is used when a lens is manufactured and sold as new) would you expect a refurb to be better, same, or worse than a new product in terms of performance and reliability?
In my opinion, refurs are never better than new or same as new.
1. Let say you buy a brand new 24-70 f2.8 II lens.
2. 3days later, the lens goes bad, exp. AF is stop working due to bad components on PCB(digital SMT parts)
3. You bring your lens back to authourized seller(exp. B&H) and demand for new lens.
4. B&H gives you new lens and returns defected lens to nearest Canon service center(not Canon manufacture in Japan)
5. Canon Tech. reads failure notes or defect codes, in this case AF is stop working
6. The Tech. now knows he needs new PCB to fix AF issue. New PCB is now requested based on RMA #.This is where we can draw the line btw refur and new.
7. In order for the tech to get to PCB, he needs to remove many hardware, sub-components, cables, O-rings, gaskets, glasses etc....
8. The tech. will use Canon assembly or repair instruction to do the tasks aboveNOTE:
Let me ask you this question. To have the PCB replaced, would you prefer to have a assembler, who works for Canon in Japan Lens factory, been building this lens everydays? OR
do you prefer this Canon USA Tech who got trained onine or through 100 pages of repair instruction provided by Canon R&D group in Japan(never touch the lens before)? For me, I'll take assembler in Japan factory to replace the PCB over the USA tech in service center.
9. Once PCB is replaced, the tech will put the lens to AF "Functional Test Level" to confirm the original issue is no longer there. If the lens passed Canon AF spec test, then it goes to refur stock ready for sale. Keep in mind
, Canon just added more labor hrs, parts, box, and transportation fees to this lens and it will be sold for less than original.
Do you think this lens now is good as new? My quick answer is NO. Why? how do I know that lens is completely sealed when the original gasket already been compressed, removed and reused by the USA Tech? There are much more to it......