I really have no comment on this particular case since we don't know all the details and haven't see all the photos that were delivered, etc.
But here's a question for the wedding togs... have you ever shot a wedding and the bride, groom, wedding party, guests were not co-operative and/or wouldn't make time for the shots you normally set up? What was the outcome?
I just shot a wedding this past Saturday. It was a low budget ceremony-only wedding. The bride really, really, really did not want to get her picture taken with the groom after the ceremony. Ended up being the last shots taken. I can't say that the shots were my best work (no flash, strong natural light coming in the church windows, etc, etc) but I got some good usable shots out of the thing.