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Author Topic: Canon service centers are some better than others?  (Read 2592 times)

cpsico

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Canon service centers are some better than others?
« on: May 01, 2013, 07:06:54 PM »
I have always had great service from the center in Nj but recently used the one in Newport news va, I have to say I was sorely disapointed.
Ps I recently joined the CPS platinum program and honestly I got better service out on NJ as a Joe Schmo than i did as a CPS member in VA.
I had to reship to get it properly fixed and this time asked for NJ as my service center. Result, received same day, being repaired, will be back in 2 days!!!!
I just wondered what other experiences have been with other service centers and is one recommended over another?

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Canon service centers are some better than others?
« on: May 01, 2013, 07:06:54 PM »


RGF

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Re: Canon service centers are some better than others?
« Reply #2 on: May 03, 2013, 11:47:00 PM »
I send my equipment to NJ.  The CPS labels say VA but I always ship it to NJ for cleanings and ask for NJ when they pay shipping.

Mt Spokane Photography

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Re: Canon service centers are some better than others?
« Reply #3 on: May 04, 2013, 11:56:44 AM »
I have always had great service from the center in Nj but recently used the one in Newport news va, I have to say I was sorely disapointed.
Ps I recently joined the CPS platinum program and honestly I got better service out on NJ as a Joe Schmo than i did as a CPS member in VA.
I had to reship to get it properly fixed and this time asked for NJ as my service center. Result, received same day, being repaired, will be back in 2 days!!!!
I just wondered what other experiences have been with other service centers and is one recommended over another?

Many prefer the center in VA, but people have different experiences.  A single experience is not indicative of  anything but that one time.
 
I send mine to Irvine, I've had good and bad service, but they always made it right.
 
A new CPS repair center is open in New York./New Jersey.  Which did you use?  I assume the non CPS one, but Just saying NJ doesn't necessarily tell us which.
 
I expect they opened it because the existing centers are overloaded.   Be thankful you do not have to use Nikons 3 month service.
 
http://www.direporter.com/article/canon-opens-new-york-new-jersey-service-support-center-cps-members/1
« Last Edit: May 04, 2013, 11:59:08 AM by Mt Spokane Photography »

DJL329

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Re: Canon service centers are some better than others?
« Reply #4 on: May 04, 2013, 02:59:23 PM »
I've always had great service at the Jamesburg, NJ facility (I live within driving distance).  One time when dropping off my 5D2 to get cleaned, the manager asked if I wanted to wait and he had it done it less than an hour.
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curtisnull

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Re: Canon service centers are some better than others?
« Reply #5 on: May 04, 2013, 05:12:59 PM »
I've had pretty decent service from the VA center. I'm a CPS Platinum member. Most of the time lens repairs are shipped the same or next day.

I recently had to send my 1Dx for a problem. They had to replace several parts including a circuit board, pentaprism and top panel. They did not have the parts and had to order them (from Japan, i'm assuming). The repair took about 10 days. I can understand what happened, but I think Canon's communication with the customer about what is going in is exceedingly poor. All the information they would give me is "in process".
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Mt Spokane Photography

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Re: Canon service centers are some better than others?
« Reply #6 on: May 04, 2013, 07:24:36 PM »
I've had pretty decent service from the VA center. I'm a CPS Platinum member. Most of the time lens repairs are shipped the same or next day.

I recently had to send my 1Dx for a problem. They had to replace several parts including a circuit board, pentaprism and top panel. They did not have the parts and had to order them (from Japan, i'm assuming). The repair took about 10 days. I can understand what happened, but I think Canon's communication with the customer about what is going in is exceedingly poor. All the information they would give me is "in process".

They should have offered you as loaner, I'd contact CPS and complain.

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Re: Canon service centers are some better than others?
« Reply #6 on: May 04, 2013, 07:24:36 PM »

expatinasia

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Re: Canon service centers are some better than others?
« Reply #7 on: May 04, 2013, 07:38:14 PM »
I know CPS is very, very different from country to country, but is it the same deal across the whole of the US or does it differ by states there?

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curtisnull

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Re: Canon service centers are some better than others?
« Reply #8 on: May 04, 2013, 09:20:47 PM »

They should have offered you as loaner, I'd contact CPS and complain.

The loaner was available, I just didn't choose to get it since I had enough extra equipment to get by and I didn't have any major jobs right then.
1Dx••5D3••300/2.8L IS II••135/2L••100/2.8L IS Macro••24/1.4L II••70-200/2.8L IS II••24-70/2.8L II••17-40/4 L••600EX-RT••lots more Canon stuff.

Dylan777

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Re: Canon service centers are some better than others?
« Reply #9 on: May 05, 2013, 12:26:17 AM »
I'm 15mins away from service center in Irvine, CA. I'm happy with their service.
« Last Edit: May 05, 2013, 01:22:53 AM by Dylan777 »
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Re: Canon service centers are some better than others?
« Reply #9 on: May 05, 2013, 12:26:17 AM »