August 27, 2014, 09:13:10 AM

Author Topic: 24-70 II slight clicking sound when zooming  (Read 36297 times)

takesome1

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Re: 24-70 II slight clicking sound when zooming
« Reply #120 on: October 29, 2013, 11:15:14 PM »
I wonder how some of you guys were able to exchange more than once?  I just did a live chat with a rep today and they said they would only do a refund (no exchanges because I already did an exchange).  Anyone have the same experience with B&H?

Call on the phone and talk to someone.
They will do several exchanges, and I have done several on one lens before.
That is why they get all of my business, they have decent customer service.

lastcoyote

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Re: 24-70 II slight clicking sound when zooming
« Reply #121 on: October 30, 2013, 11:26:00 AM »
I bought the 24-70 2.8 II during the recent price drop from Amazon, and both copies of the lens have had a clicking noise.  It's not horrendously loud, but it's certainly noticeable enough to make me worry something is wrong inside the lens.

I recorded a short video and the on-board mic picked up the clicking fairly well.  Is this the same clicking noise you guys are talking about?

Canon 24-70 f/2.8 II Zoom Ring Clicking Noise

yep the clicking sound is the one that you can hear in your clip the most when returning zoom (zooming out to 24mm). the normal zoom 'shooshing' sound is very emphasised in that video too, but in reality/actual use you tend to just hear the clicking sound on it's own as it sounds in your video.
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dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #122 on: October 30, 2013, 02:39:29 PM »
yep the clicking sound is the one that you can hear in your clip the most when returning zoom (zooming out to 24mm). the normal zoom 'shooshing' sound is very emphasised in that video too, but in reality/actual use you tend to just hear the clicking sound on it's own as it sounds in your video.

Same here! That's the EXACT sound I had. It reminds me of an old Citizens watch that I used to have when I used t wind up the spring at the 3 o' clock position dial. The swoosh is normal with all lenses. The tick tick tick is not. I would swap it until it's perfect.
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zaku178

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Re: 24-70 II slight clicking sound when zooming
« Reply #123 on: October 30, 2013, 07:50:35 PM »
Wow your clicking is pretty darn loud.  The clicking on my lens is intermittent after zooming in and out several times the faint clicking sound would disappear then after a while if you start playing with the zoom barrel again you'll hear the faint clicking sound but its no where as loud as yours.

Krob78

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Re: 24-70 II slight clicking sound when zooming
« Reply #124 on: October 30, 2013, 09:15:45 PM »
I bought the 24-70 2.8 II during the recent price drop from Amazon, and both copies of the lens have had a clicking noise.  It's not horrendously loud, but it's certainly noticeable enough to make me worry something is wrong inside the lens.

I recorded a short video and the on-board mic picked up the clicking fairly well.  Is this the same clicking noise you guys are talking about?

Canon 24-70 f/2.8 II Zoom Ring Clicking Noise

yep the clicking sound is the one that you can hear in your clip the most when returning zoom (zooming out to 24mm). the normal zoom 'shooshing' sound is very emphasised in that video too, but in reality/actual use you tend to just hear the clicking sound on it's own as it sounds in your video.
I have it with mine too!  I sent mine in to Canon under warranty and they tore it apart, tested it, cleaned it and sent it back in a jiffy. 

They said nothing was wrong with it.  It still makes the noise..  :(
Ken

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docsmith

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Re: 24-70 II slight clicking sound when zooming
« Reply #125 on: October 31, 2013, 08:42:38 AM »
Just got my replacement 24-70 II.  Again, 032.  Again, clicking sound.  Again...going back.

Edit--for those talking about a "soft" clicking...I opened both of mine in my office with typically office background noise.  I heard the clicking just playing with the lens.  It was obvious, not subtle. 
« Last Edit: October 31, 2013, 09:05:17 AM by docsmith »

Methodical

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Re: 24-70 II slight clicking sound when zooming
« Reply #126 on: October 31, 2013, 08:47:37 AM »
also just to add a comment for those who say their 2013 copies have no clicking sound. or for other people just reading this thread out of curiosity. the sound isn't a loud 'mechanical' click like a safe vault dial  ;D it's a more like the faint sound you can make when gently parting your mouth/lips when wet :D i know that sounds an odd description but it's the best way I can describe it.

Well, if what you describe is the sound, I don't have any clicking/ticking noise with my 032 coded lens, however, I would sure like to see/hear a video of the sound to confirm.  I place my ear right at the zoom ring and turn it fast and slow and there's no sound at all.  I purchased from Adorama on 10/25.

Does anyone have a video of this sound?  It's odd that out of all the issues here, no one has posted a video of the sound.
« Last Edit: October 31, 2013, 09:06:57 AM by Methodical »

docsmith

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Re: 24-70 II slight clicking sound when zooming
« Reply #127 on: October 31, 2013, 09:07:35 AM »
Does anyone have a video of this sound?  It's odd that out of all the issues here, no one has posted a video of the sound.

Go back one page (pg 8) on this thread.  There is a video of the sound, best starting around 16 seconds into the video.  Mine is actually a bit louder (based on clicking sound vs zoom movement sound).

Methodical

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Re: 24-70 II slight clicking sound when zooming
« Reply #128 on: October 31, 2013, 09:14:20 AM »
Does anyone have a video of this sound?  It's odd that out of all the issues here, no one has posted a video of the sound.

Go back one page (pg 8) on this thread.  There is a video of the sound, best starting around 16 seconds into the video.  Mine is actually a bit louder (based on clicking sound vs zoom movement sound).

Yep, I just found it.  I read through all pages, but just before finishing page 8, I posted.  It was the last post on that page.

After listening to that video, I am good to go.  Mine does not make that sound at all.

Thanks.
« Last Edit: October 31, 2013, 09:17:47 AM by Methodical »

wfmiller

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Re: 24-70 II slight clicking sound when zooming
« Reply #129 on: October 31, 2013, 12:40:18 PM »
Does anyone have a video of this sound?  It's odd that out of all the issues here, no one has posted a video of the sound.

Go back one page (pg 8) on this thread.  There is a video of the sound, best starting around 16 seconds into the video.  Mine is actually a bit louder (based on clicking sound vs zoom movement sound).

Yep, I just found it.  I read through all pages, but just before finishing page 8, I posted.  It was the last post on that page.

After listening to that video, I am good to go.  Mine does not make that sound at all.

Thanks.

You are one of the lucky ones then!! I am getting my third replacement today from Adorama, hopefully it will be a good one. The last one I received was ridiculously loud clicking/ticking. You hear it all the way while zooming from 70-24mm. They were all 032 vintage BTW!!
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wfmiller

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Re: 24-70 II slight clicking sound when zooming
« Reply #130 on: October 31, 2013, 04:09:39 PM »
Third time was the charm, smooth and silent!!  April build 042 !!
 ;D
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lastcoyote

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Re: 24-70 II slight clicking sound when zooming
« Reply #131 on: October 31, 2013, 05:50:29 PM »
Third time was the charm, smooth and silent!!  April build 042 !!
 ;D

tremendous!  :)
so i wonder if it's been properly sorted/addressed in the more recent builds? seems to me that most reports of the clicky ones are early 2013. lots on the 032 build by the sounds of it from this thread and other forums. pretty sure the clicky one I had replaced was a february 2013 build.
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Methodical

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Re: 24-70 II slight clicking sound when zooming
« Reply #132 on: November 01, 2013, 11:00:26 AM »
Does anyone have a video of this sound?  It's odd that out of all the issues here, no one has posted a video of the sound.

Go back one page (pg 8) on this thread.  There is a video of the sound, best starting around 16 seconds into the video.  Mine is actually a bit louder (based on clicking sound vs zoom movement sound).

Yep, I just found it.  I read through all pages, but just before finishing page 8, I posted.  It was the last post on that page.

After listening to that video, I am good to go.  Mine does not make that sound at all.

Thanks.

You are one of the lucky ones then!! I am getting my third replacement today from Adorama, hopefully it will be a good one. The last one I received was ridiculously loud clicking/ticking. You hear it all the way while zooming from 70-24mm. They were all 032 vintage BTW!!

And boy am I happy.  I did not want to go through the exchange thingy.

jstricker

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Re: 24-70 II slight clicking sound when zooming
« Reply #133 on: November 03, 2013, 01:03:51 AM »
I received my third copy of the lens from Amazon a couple days ago, and this one clicks just as much as the previous two.  I'm not having much luck; if the price wasn't so good, I would have probably just returned it.  Does anyone know if Amazon imposes a limit on the number of item exchanges?

docsmith

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Re: 24-70 II slight clicking sound when zooming
« Reply #134 on: November 08, 2013, 10:25:33 AM »
Received my third one from Adorama just now.  062 code.  I moved the zoom, I heard the click once...then I moved the zoom about 5 more times, I never heard it again.  I'll take it home this weekend and run it through its paces.  But hopefully this is a winner.
« Last Edit: November 08, 2013, 10:33:00 AM by docsmith »